Tried that one, they denie all.

it doesnt look good lol

ive waited now over 5 working days asked for it mon 17th and still no mac code
i was informed that i should phone if i hadnt heard anything by monday

i was hoping it would be straight forward but its not looking like that
i assume in my next phone call with tt cs they will say that its not 5 working days its 10

any advice if they change the number of days again ? how long is it supposed to take ?

With both migrating in and out I was forced to email Charles Dunstone. Otherwise the request just seems to sit there inactive for days, weeks or even months. Once I'd done that, I got my migration code within 48 hours. It never fails to amaze me how they make the same mistakes over and over again. One would think they would have fixed an obviously faulty system by now. For a communications company, TalkTalk communicate very badly.

i phoned tt today and they informed me that the mac code should be with me by wednesday hmmm

I spoke to a nice a lady which i always find difficult as i dislike causing a fuss its not her fault and u could tell she was speaking from a script

but if its not with me by thursday morning im on the phone again.

What department do i request if i dont want to speak to cs india and want to speak to somebody further up the ladder ?

I have to say, I had exactly the same.

After a week I refused to put up with it any longer and contacted Charles Dunstone via email and explained exactly what had happened:

[email protected]

I got an email back a couple of hours later saying that he was getting someone to investigate. I then was called the same day, although I wasn't able to answer the phone and, true to their word, they phoned back the next morning and gave me my MAC.

Someone, somewhere does care. It's just a case of getting through to them to get something actioned. India just seem to read from a script and their supervisors and managers are always in meetings so you can never get anything escalated.

Daz

i'll wait and let things play out till thursday i just hope it is sent either today or tomorrow

thanks for the email address i also have the 01925 number if i dont get a reply from dunstone

well i decided to phone tt today rather than tomorrow

I was told that i should have recived my mac code by now and that she would get her supervisor to phone me by friday with it ! hmmmmmmmmmm

if i dont recieve anything by friday 12pm i'll be on the phone again i had hoped that maybe things had improved guess it hasnt.

no more mister nice guy if i havent got anything by friday lol

Hi All,
new to forum, just wanted to add my voice to the growing roar from people having problems cancelling from Talktalk.

I have attached the email I have just sent to the MD at Carphone Warehouse; let's hope it has the desired affect.


Dear Mr Dunstone,

I was hoping that by going to the man in charge I could get something done with my situation re: Talktalk broadband, which so far hasn't happened either at the Carphone Warehouse store (Hoylake) where I placed my order, or on the telephone or by email.

I placed an order (no. 1140411) on 24/4/06; the phone service was switched over in May, without incident, so far so good.

I was originally informed in the store that my broadband connection would not switch over until the beginning of July due to demand, but to provide a MAC code, which I did (nb BT gave this to me without any problems, immediately - I had to wait on the line no more that 5 minutes).

When July came and I had received no notification of a switch date, I called in at the store again, was told to get another MAC code (which I did, again without incident), and the service would switch by the end of July.

On Monday last (24/7/06) discovered that my BT Broadband had stopped working. I had received nothing in the way of Welcome pack, or notification by either email or letter. I was led to believe at the time of ordering that the switch would be seamless if I had provided a MAC code.

At this point I decided enough was enough and I would be cancelling my order, as CPW had patently not lived up to their side of the bargain.

I spent most of Monday and Tuesday trying to call the Customer Services number, only to be met with a recorded message that all operators were busy, and then the line was disconnected.

Consequently I went back to the Point of Sale (the Hoylake Store) on Wednesday 26/7, explained the situation, then had to stand there whilst the salesman (Mike I think) tried ringing the back office for over an hour! At one point his colleague set all the phones ringing on speaker phone at once, presumably to improve the chance of getting answered.

Eventually he got through, and after some conversation I was passed the phone, to be told that it would take at least 16 (sixteen) working days to obtain a MAC code from CPW so I could return my broadband to BT. He also said I would be charged

Ur welcome pack got lost in the post with the bananas.

Well my talktalk relationship has ended at last
ive recived my mac code after 10 days *not too bad*
i did have to phone repeatedly i guess it shows how much she'll miss me lol

do i cancel my diect debit with talktalk the next payment goes through on the 30/7/2006
for the period ending 17th of this month. i know i owe for that date and upto a week from now till my new isp takes over. i'll pobably cancel later next week and then send a cheque for the outstanding balance ? does that sound reasanable ?