TalkTalk New Customer

Firstly i'd like to say how pleased/releaved I am that this site is in existance.

I Joined TalkTalk on the 15th December 2006, I didn't start using the service until the 4th January 2007 as I was away for the holidays.

Since I have used the combined service of Telephony with Broadband I have been taring my hair out, bearing in mind it has been only 5 Days!!!

I have used the Thinkbroadband Java application to test how much download speed I am getting from TalkTalk, it has so far revealed that at peak I am only getting 2.5MB as you know it should be 8MB, I called the B.B customer service team yesterday to ask them when I would be upgraded to 8MB, to my discomfort they told me I was already receiving 8MB, I told the customer service agent that I had been using a web based application that has reported a peak of only 2.5MB, he said nothing, so I left it at that point.

Since Sunday when my mum had reported to my partner that she couldnt get hold of me via the telephone I have been having issues with my Talktalk telephone line, firstly my telephone wasn't ringing but there was unanswered voicemails on the system, I could phone out at this point but the telephone wasn't ringing in, I called the phone line fault dept yesterday to report it and they said they would escalate it to the engineers, fine I thought not a big deal! however I returned home today to no telephone line at all. I tried for 40 mins to get through to the phone faults and gave up.

I then returned to the B.B issue and again called the B.B faults dept, I spoke to a helpful lady who said that there is possibly a fault on the line "ahem" and that she would escalate it to the 2nd line engineers and I would recieve a call back within 48hrs.

21.00hrs this evening I tried the landline again, I could hear a dial tone, tried to call it from my mobile, no ringing. Then I picked up the receiver and heard the voicemail tone, retrieved the message and hungup, went to make a call and the voicemail tone was still there, dialled in to 1571 and "no new voicemail messages"

I await with anticipation to the resolution to these problems that I am having with Talktalk at the moment! are they just teathing problems or something more sinister??

I was using Tiscali for nearly 3 years with only 1 issue with them, the connection cut out when I was using the webcam and viewing web pages at the same time.

Since using Talktalk I have to reload nearly every page that I visit.

Most of my daily routine consists of using the internet, so I am by far impressed with Talktalk.

I hope that someone from that company reads these posts! and what they don't know is that I am a trainee P.C Engineer hahah

So if they don;t buck their ideas up, another customer will be lost.

If you post your stats, we might be able to help.

If you still have a fault on your landline, this will need fixing before the second line team can start to look into your broadband service.

You wouldnt have any idea just how often people say "im a pc expert" when they call through to technical support or the usual "ive had a pc expert come and look at my pc and there is definaetly nothing wrong with my computer or setup" when in reality its there next door neighbours 14 year old son thats doing a GCSE at high school. Its always interesting to see what checks have actually been done when speaking to somone and explaining to them that your a MCSE qualified technician or have masters/degree/a-level in computing and networking.

Nobody knows everything about pc's and networking, theres always more to learn.

One big note

The 8MB service is actually an up to 8Mbps (Mega bits per second) service, the use of MB implies Mega Byte.

The phrase up to is important as it means if your line is short enough you connect at 8Mbps, but if say your line is very long you may only connect at 0.5Mbps. You are managing 2.5Mbps or more it would seem.

The phone not ringing, that could be down to the microfilters you are using. if you unplug the ADSL modem and plug a telephone directly into the phone line (no microfilters) and you ring the number using your mobile does it ring then? If yes, then plug the filter back in and plug the phone into that and try again. If the phone doesn't ring then, then return the microfilter to where you bought it, it is faulty.

Andrew

Thanks for the suggestions Andrew, indeed it appears that it is the Microfilter, however i'm not convinced that 2.5MB is that max that I should be recieving on this line

01582 [number removed to ensure privacy]

Edited by MrSaffron (Wed 10-Jan-07 12:25:07)

Don't be so [censored] patronising, you are not speaking to a 14 year old now !

really not a good idea to post your phone number in a public room. trust me, can cause no end of bother.

You are currently on LLU at 3.9mbit

Without any line stats it is hard to say what you could expect.

Andrew