Migrated to 8M but get 2M

A colleagues migration to TT from Homecall completed at the start of last week. He contracted to and is paying for an 8M connection. As the exchange has TT LLU provision, he assumed that he would receive an up tp 8M connection over LLU.
However, tests prove that he is in fact receiving a fixed 2M service over IPStream.
Line stats suggest a true connection of around 4.5M - 5M.

Ideas for a swift resolution anyone?

What do TT say? LLU can be set to 2meg fixed if there is bad interference on the line. If you post his stats, we might be able to see the problem.

He hasn't contacted TT yet and I'm simply making preliminary enquiries. It is most definitely an IPStream based connection though.
I thought that there may have been a simple and viable explanation that could be revealed here that would smother the calls of "backdoor traffic shaping".
I must admit that I can't pretend to be overly excited over this issue as, with Homecall and now TT, he chose to completely ignore my advice about avoidance.
I don't remember the exact figures where the stats are concerned but I worked out that his line is capable of 4.5M - 5M and perhaps a touch more on a good day if the wind behind him.

Edited by Deadbeat (Tue 08-May-07 20:18:09)

TT have put new customers on a BT hosted 2Meg fixed rate connection from the start. They are only doing it now if LLU provisioning is expected to take more than ~9 weeks. Most new TT connections are made directly to LLU.

If LLU is available at your exchange, this doesn't necessarily mean it is available as all circuits may have been used up and new MSAN installation could be in progress. Similarly backhaul capacity may be the problem.

The only thing you can be sure about is that TT won't be able to tell you what is going on but one day you will be unbundled, probably without any warning like I was.

BTW TT get round this one because their 8meg BB is free. AFAIK no one has successfully challenged them in court about 2Megs meaning up to 8Megs.

Having chatted to a few more of "those who should know", there do seem to be somewhat conflicting reports regarding TTs position at the local exchange.

"BTW TT get round this one because their 8meg BB is free. AFAIK no one has successfully challenged them in court about 2Megs meaning up to 8Megs."

Not yet perhaps, but if I were TT, I would be very careful; particularly where this colleague is concerned - He has the means, the power and the "inside" technical information where exchanges and the BT supply side etc are concerned.

Whether the broadband is free or not is of no consequence - It is part of an overall package.
It is also extremely unlikely that the "up to" clause can be used as a "get out of jail free card".

http://dictionary.reference.com/browse/up%20to

2 megabits per second is up to 8 megabits per second, if one follows the definition specified above.

This has all been cleared as just in the eyes of the law, by lawyers working for Carphone Warehouse's legal department.

Edited by talktalk2ndline (Wed 09-May-07 12:25:37)

In reply to:

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http://dictionary.reference.com/browse/up%20to

2 megabits per second is up to 8 megabits per second, if one follows the definition specified above.

This has all been cleared as just in the eyes of the law, by lawyers working for Carphone Warehouse's legal department

---

But it's not as fast as possible when ADSL Max is being ignored by TT.

Then CW would be well advised to start looking for new lawyers because, if what you say is true, their current collection are shysters who are talktalking out of their fat pipes!

Are you, as a company representative, publicly admitting on behalf of CW that this is indeed an underhanded and back door means of traffic management? What else can we conclude from your statement that CWs lawyers have received orders to evaluate the civil legalities of this situation?

Trading Standards and the OFT will be very interested in such mass deception.

turning to the dictionary is normally the last resort of a losing party in a legal argument. A fixed rate 2M service is not an "up to 8M" variable rate service as understood in the market, not least because its upstream is slower. Mis-selling and mis-advertising, but usually cunning enough to limit the claims made on ASA regulated media and putting the deception on the T-T web site.

Using your approach dialup is "up to 8M".

"A fixed rate 2M service is not an "up to 8M" variable rate service as understood in the market, not least because its upstream is slower."
And that is the view of trading standards departments both locally and as far as can be ascertained, nationally. To trading standards and in the case of civil litigation, it doesn't matter where or at what point the deception occurs.