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There are many complaints on the forum about Talktalk and a good number of them are justified. However, compliments are few and far between.
In January I reported to customer service, by email, that I was having trouble with ADSL speeds in that my bandwidth had been cut from 7mbps to less than 3. I got no reply to my first email but my second was replied to in less than two days. A nice lady said that could find no fault with the line and that I was shown as having a down speed of over 7mbps with an upload speed of 700kbsp. She said that she thought my trouble was with the hardware and that she was sending me a new modem/router at no cost to me This duly arrived four days later and was duly installed. My speeds improved immediately and I have had no further trouble.
I think that this is great customer service and Talktalk deserve a large bouquet for their help.
I was thin king about changing from Talktalk to another IP but I shall be remaining with them now (at least for the time being)
I have to say that I have been with talktalk for over 3 and half years and I no longer have a contract.
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