Thought I would give an update given that 11 months have passed since I set my charity client up with TalkTalk broadband.
I had not really been in touch with him for a number of months (after I got it set up for him), so I happened to be going down his street today so stopped in. First of all, he is still alive (that sort of surprised me - he's in pretty bad shape). Anyway, he apparently stopped paying TallkTalk some time back and they threatened to disconnect him - some sort of dispute over billing (maybe it was the cost of "migrating" which we never wanted - but I didn't get into that becuase it was obvious that the relationship with TalkTalk had soured badly). Anyway, TalkTalk was dunning him for £216 or thereabouts and so he got got somebody else to take over the service (got a new number as well - this time at his request). He says TalkTalk started calling him "every five minutes" on his mobile phone demanding payment, claiming they would take him to court etc etc (he told them, "I'm a pensioner, not the Prime Minister") - so he had his mobile phone number changed and he now lives in peace. I did not get into what happened with TalkTalk - that's water under the bridge as far as I'm concerned (I think it may have been over their charging him for migrating him/sendng an "engineer" out and the engineer didn't have to do anything, so he stopped paying his bill). Actually, I think the whole thing is funny in hindsight. I asked him if he wanted his old router - he said, "No, take it".
The banking market is turning around, so I hope to get a job in banking again - this computer work doesn't pay - it's satisfying and I enjoy the challenge, but one can't make a decent living doing this.