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ISP Representative TALKTALK_SUPPORT
(isp) Wed 18-May-11 10:45:28
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Re: Cannot Register on TalkTalk Members Forum


[re: Moonshine123] [link to this post]
 
If you send me a Private Message with your telephone and account numbers, I will get you added to the database.

Cheers

Ady

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Moonshine123
(newbie) Wed 18-May-11 12:05:56
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Re: Cannot Register on TalkTalk Members Forum


[re: TALKTALK_SUPPORT] [link to this post]
 
Sent you the pm. Please add me to the database.

Thanks
Standard User fossean
(newbie) Fri 27-May-11 15:46:55
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Re: Cannot Register on TalkTalk Members Forum


[re: Moonshine123] [link to this post]
 
I am also unable to register on the members forum. I receive this error message:

'Your telephone / account number combination is missing from our database or the account is no longer active. You must have an active account to access the Members Forum'

I have had an active account since 17-5-11. I have spoken to customer services several times without any success whatsoever. I have also emailed the address given earlier in this thread, and used the 'live' support contact form. I have had two email replies giving me detailed instructions to do what I have already done. It was clear that they had not even read my polite and succinct email.

I find all of this rather irritating.

This is a shame, because everything else has been very positive. My speeds have improved, and the connection is rock solid.

Is there anything I can do to get my details added to the database? Or is this a lost cause?


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Administrator MrSaffron
(staff) Fri 27-May-11 16:00:14
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Re: Cannot Register on TalkTalk Members Forum


[re: fossean] [link to this post]
 
Generally sending a private message to TalkTalk_Support user on these forums gets something happening

if that fails then its email me and I'll try to pester TalkTalk, though I am in my busy time of year

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User fossean
(newbie) Fri 03-Jun-11 23:14:34
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Re: Cannot Register on TalkTalk Members Forum


[re: MrSaffron] [link to this post]
 
Thanks very much MrSaffron, it's working now.
Standard User JB68
(learned) Tue 07-Jun-11 12:28:25
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Re: Cannot Register on TalkTalk Members Forum


[re: fossean] [link to this post]
 
I can't register on the forums either, I have tried emailing them, but no reply. I'm just active with TalkTalk and would like to register on forums and change my profile.

Edit: Registered now.

Edited by JB68 (Tue 07-Jun-11 14:35:23)

ISP Representative TALKTALK_SUPPORT
(isp) Wed 08-Jun-11 14:11:46
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Re: Cannot Register on TalkTalk Members Forum


[re: TALKTALK_SUPPORT] [link to this post]
 
Hi all,

sorry I have been on leave, everyone who has PM'd should now have had a reply and/or been able to register. Apologies for the delay.

Ady

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User kroberts68
(newbie) Mon 03-Dec-12 13:22:36
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Re: Cannot Register on TalkTalk Members Forum


[re: TALKTALK_SUPPORT] [link to this post]
 
hello i am also having difficulty gaining access to the members forum, really need to speak to an OCE about fastpath profile but cant get on ? i realise this is a really old thread but does anyone still work there or can help

thankyou
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