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Standard User wheeles
(newbie) Sat 26-Jun-10 12:42:59
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Cannot Register on TalkTalk Members Forum


[link to this post]
 
I am a TalkTalk Pro customer. I have tried several times to register on the TalkTalk Members Forum and every time the registration process fails. I have tried to contact the forum administrators twice using the contact form but have received no reply. I sent a PM to one of the Talk Talk support people on this forum and have not received a reply from them either.

Can someone from TalkTalk please help me to register for their own members forum?

Given that the contact form on the TalkTalk Members forum doesn't seem to elicit a response, perhaps this thread might. If anyone else is having problems registering also, feel free to piggyback on this thread to give them a heads-up, but please no general bitching about TalkTalk on this thread—do that on another one—I'd like to keep this for logging registration failures only.

Thanks!
Standard User woweebert
(fountain of knowledge) Sat 26-Jun-10 13:04:29
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Re: Cannot Register on TalkTalk Members Forum


[re: wheeles] [link to this post]
 
Your not likely to get any response over the weekend and this is a common complaint search the forum and see for your self .

All i can say is your login will work at some point as i have had the same problem on nearly all the people i have connected with TalkTalk and except the delay , even though it is frustrating .

Edit: some only take a week or so after sign up to start working but one account took nearly 6 weeks before the forum would except the login .
warning , i have also had accounts disappear from there system after set-up .

Edit2: not seen the TalkTalk representative post for a good few weeks , its possible they have been scared of by the resent high level of trolling on this forum . or are on holiday .

UKonline... Premier LLU

Edited by woweebert (Sat 26-Jun-10 13:19:45)

Standard User wheeles
(newbie) Sun 27-Jun-10 01:38:29
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Re: Cannot Register on TalkTalk Members Forum


[re: woweebert] [link to this post]
 
In reply to a post by woweebert:
Edit2: not seen the TalkTalk representative post for a good few weeks , its possible they have been scared of by the resent high level of trolling on this forum . or are on holiday .

I tried posting on the TalkTalk Facebook group but that is infested with trolls who jump on every post with comments slagging off TalkTalk, so that is ruined as a way to contact TalkTalk. I will just keep trying to register and hope that it works at some point. Other than that, I am happy with TalkTalk so far.


Register (or login) on our website and you will not see this ad.

Standard User woweebert
(fountain of knowledge) Sun 27-Jun-10 10:04:47
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Re: Cannot Register on TalkTalk Members Forum


[re: wheeles] [link to this post]
 
Trolls and TalkTalk unfortunately go hand in hand , there has been a real attempt by the moderators of TBB to bring some balance to this forum again so hopefully a TalkTalk representative will return .

Any way its good to hear that your happy and as said just keep banging in those details every few days and sooner or latter they will work , hopefully on Monday or Tuesday when your contact us gets a reading .

UKonline... Premier LLU
Standard User Jack_Hackett
(knowledge is power) Sun 27-Jun-10 11:37:00
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Re: Cannot Register on TalkTalk Members Forum


[re: wheeles] [link to this post]
 
In reply to a post by wheeles:
I am a TalkTalk Pro customer. I have tried several times to register on the TalkTalk Members Forum and every time the registration process fails. I have tried to contact the forum administrators twice using the contact form but have received no reply. I sent a PM to one of the Talk Talk support people on this forum and have not received a reply from them either.


I have posted your post over there hopefully you will receive and answer on Monday when the OCE's are back in the office. wink

http://www.talktalkmembers.com/forums/showthread.php...
Standard User wheeles
(newbie) Mon 28-Jun-10 16:12:33
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
I have posted your post over there hopefully you will receive and answer on Monday when the OCE's are back in the office. wink

http://www.talktalkmembers.com/forums/showthread.php...

Thanks!

EDIT: I just tried registering again, but with no joy. I then filled out the contact form and this time I got an email back saying that my contact form had been received. I can only imagine that the two previous attempts did not get through.

Edited by wheeles (Mon 28-Jun-10 16:19:55)

Standard User wheeles
(newbie) Tue 29-Jun-10 15:46:45
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Re: Cannot Register on TalkTalk Members Forum


[re: wheeles] [link to this post]
 
I have now managed to register on the TalkTalk Members Forums. Many thanks for your help.
Standard User Jack_Hackett
(knowledge is power) Tue 29-Jun-10 17:53:10
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Re: Cannot Register on TalkTalk Members Forum


[re: wheeles] [link to this post]
 
In reply to a post by wheeles:
I have now managed to register on the TalkTalk Members Forums. Many thanks for your help.


Glad you got it sorted. wink
Standard User b10cey
(newbie) Wed 05-Jan-11 01:17:23
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
Hi Jack

I noticed you previously posted an issue on talk talk whereas members where unable to sign up for the members forum.

I have recently joined Talk Talk and can not register as there database has not yet after 3 weeks been updated to include my tel and account number.

Could you possibly start a thread for me on the members forum for the OCE to action this as I have not received a confirmation email to the contact us forum and fear as per issue they are not receiving it.

Please can you do this urgently as I have 1 week cooling off period only.

Many Thanks

David

[phone number/account number removed by tbb]

Edited by seb (Wed 05-Jan-11 18:53:22)

Standard User Deputy_Dog
(learned) Wed 05-Jan-11 09:43:45
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Re: Cannot Register on TalkTalk Members Forum


[re: b10cey] [link to this post]
 
Do not put personal information up on forums.

As for getting in to the members forum, not being recognised is very common, I had the same problem when I joined back in September. All you need to do is contact the forum admin through the 'Contact Us' link on the login page and they will deal with it pretty quick once they have your details.
Standard User Jack_Hackett
(knowledge is power) Wed 05-Jan-11 18:06:27
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Re: Cannot Register on TalkTalk Members Forum


[re: b10cey] [link to this post]
 
Could you possibly start a thread for me on the members forum for the OCE to action this as I have not received a confirmation email to the contact us forum and fear as per issue they are not receiving it.

Please can you do this urgently as I have 1 week cooling off period only.

Many Thanks

David


Done - http://www.talktalkmembers.com/forums/showthread.php...

As has already been said remove the personal details from your post a.s.a.p. wink
Standard User Jack_Hackett
(knowledge is power) Wed 05-Jan-11 18:47:24
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
Could you possibly start a thread for me on the members forum for the OCE to action this as I have not received a confirmation email to the contact us forum and fear as per issue they are not receiving it.

Please can you do this urgently as I have 1 week cooling off period only.

Many Thanks

David


Done - http://www.talktalkmembers.com/forums/showthread.php...

As has already been said remove the personal details from your post a.s.a.p. wink


Just had a PM from b10sey to let me know it is now sorted.
Standard User b10cey
(newbie) Wed 05-Jan-11 19:06:12
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Re: Cannot Register on TalkTalk Members Forum


[re: Deputy_Dog] [link to this post]
 
Hi,

Managed to register for talktalk forum. I emailed facebook supplied address;

[email protected]

Cheers GUYS for all your help. Jack_Hackett +10

b10cey
Standard User Kitchen
(committed) Sat 08-Jan-11 04:22:22
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Re: Cannot Register on TalkTalk Members Forum


[re: b10cey] [link to this post]
 
You can also PM the admins/mods on the forums even if you are not logged in, that's how I got mine sorted.

TalkTalk
Standard User Jack_Hackett
(knowledge is power) Sat 08-Jan-11 11:42:52
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Re: Cannot Register on TalkTalk Members Forum


[re: Kitchen] [link to this post]
 
In reply to a post by Kitchen:
You can also PM the admins/mods on the forums even if you are not logged in, that's how I got mine sorted.


I dont know how you managed that, i just tried without logging in and got this message -

You are not logged in or you do not have permission to access this page. This could be due to one of several reasons:
Standard User tommybhoy
(newbie) Mon 24-Jan-11 17:56:08
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
Hi all, I am also having the cant register problem. Been live for more than a month and sent countless emails. any help would be great. TIA
Standard User Jack_Hackett
(knowledge is power) Mon 24-Jan-11 18:12:05
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
In reply to a post by tommybhoy:
Hi all, I am also having the cant register problem. Been live for more than a month and sent countless emails. any help would be great. TIA


Is thisthe link you have been using ?

http://www.talktalkmembers.com/forums/sendmessage.php
Standard User tommybhoy
(newbie) Mon 24-Jan-11 18:34:40
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
Yeah. That's the one I think. I will try again using the link you've posted and let you know how it goes.
Standard User tommybhoy
(newbie) Mon 24-Jan-11 21:23:45
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
That was definitely the link. Still no response to anything I've sent.
Standard User tommybhoy
(newbie) Tue 25-Jan-11 15:44:40
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
I've still not received any reply to my emails and i still have the same error when trying to register on the forum. Is this a common fault with talktalk or am I just unlucky. I have had nothing but problems with talktalk and now I am starting to regret signing up with them.
Standard User adslmax
(fountain of knowledge) Tue 25-Jan-11 16:05:32
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
I think talktalk should sent you a welcome pack with details and they should also sent you a temporary forum register to get in touch with forum staffs rather than horrible indian call centres.
Standard User tommybhoy
(newbie) Tue 25-Jan-11 16:25:26
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Re: Cannot Register on TalkTalk Members Forum


[re: adslmax] [link to this post]
 
I did receive a welcome pack but the problem is the forum wont accept my account details. I tried the call centre, what a nightmare that was. Totally useless.
Standard User Jack_Hackett
(knowledge is power) Tue 25-Jan-11 17:44:07
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
In reply to a post by tommybhoy:
I've still not received any reply to my emails and i still have the same error when trying to register on the forum. Is this a common fault with talktalk or am I just unlucky. I have had nothing but problems with talktalk and now I am starting to regret signing up with them.


I have posted a link to your posts here, it should be picked up tomorrow. wink

http://www.talktalkmembers.com/forums/showthread.php...
Standard User tommybhoy
(newbie) Tue 25-Jan-11 17:51:38
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
Thanks mate. Your help is appreciated
Standard User Jack_Hackett
(knowledge is power) Tue 25-Jan-11 18:07:52
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
In reply to a post by tommybhoy:
Thanks mate. Your help is appreciated


Fingers crossed. wink
Standard User tommybhoy
(newbie) Tue 25-Jan-11 19:41:37
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
I saw the live support link, will give it a try tomorrow. About time something like this was done as the forums seem to be the only way of getting any decent customer support. Thanks again for all your help I will let you know how I get on. Cheers
Standard User adslmax
(fountain of knowledge) Tue 25-Jan-11 19:50:22
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
In reply to a post by tommybhoy:
I saw the live support link, will give it a try tomorrow. About time something like this was done as the forums seem to be the only way of getting any decent customer support. Thanks again for all your help I will let you know how I get on. Cheers


do u mean live support chat on forum ? if so, it about time they do something about it.
Standard User tommybhoy
(newbie) Tue 25-Jan-11 22:05:07
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Re: Cannot Register on TalkTalk Members Forum


[re: adslmax] [link to this post]
 
No not live chat on the forums just the registration page I'm afraid. Think live chat on the forum would be a big ask.
Standard User adslmax
(fountain of knowledge) Tue 25-Jan-11 22:40:22
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
the live chat would be a great idea, why not talktalk ? if any staff from talktalk see this message, please get a live chat for new customers of try to setup talktalk and set up forum register instead of phoning up indian call centre or via site contact us which it take ages to reply and most don't reply back.

Edited by adslmax (Tue 25-Jan-11 22:41:45)

Standard User NightShade737
(member) Tue 25-Jan-11 23:02:00
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
For the record I'm having the same problem, our line went live on the 14th but their site refuses the accept my customer and phone numbers. Not useful.
Standard User Futaura
(committed) Tue 25-Jan-11 23:12:17
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Re: Cannot Register on TalkTalk Members Forum


[re: adslmax] [link to this post]
 
I'm not had great experiences with live chat support provided by Virgin and BT. A classic instance I had with BT was not being able to view bills online, despite registering and going through all the necessary procedures - there were just error messages instead. I tried to use live chat to sort this and after explaining the problem, they suggested that I should try logging into www.bt.com and viewing my account... Doh - that's what I had told them wasn't working for me! Anyway, had to report the problem via web forms in the end, and it got sorted after about 4 weeks - this was on a business account too I might add. Anyway, what I'm trying to say is that I can see TT doing just as good a job with live chat laugh.
Standard User tommybhoy
(newbie) Wed 26-Jan-11 09:13:20
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Re: Cannot Register on TalkTalk Members Forum


[re: NightShade737] [link to this post]
 
In reply to a post by NightShade737:
For the record I'm having the same problem, our line went live on the 14th but their site refuses the accept my customer and phone numbers. Not useful.



Not useful at all. I am having constant drop outs and my phone is not working at all. The phone has never worked from the day I got my new line installed. The internet was fine until 2 days after my cooling off period. Because of all this I have had to call customer support from my mobile, not the cheapest option but because my details aren't working when I try and register I cant do nowt online either. Great eh.
Standard User tommybhoy
(newbie) Wed 26-Jan-11 15:24:56
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
Eventually got registered through the live support. What a nightmare this has been. Thanks for all the help on here folks.
Standard User NightShade737
(member) Sat 29-Jan-11 15:40:50
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
Their support has never been online when I'm online. I submitted a request/complaint through their form that it tells you to use if you have issues. That was over a week ago now but still nothing. I've just tried to re-register to no avail.

I tried ringing their support but apparently they are experiencing extremely long wait times. Joy.
Standard User Jack_Hackett
(knowledge is power) Sat 29-Jan-11 16:56:33
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Re: Cannot Register on TalkTalk Members Forum


[re: NightShade737] [link to this post]
 
In reply to a post by NightShade737:
Their support has never been online when I'm online. I submitted a request/complaint through their form that it tells you to use if you have issues. That was over a week ago now but still nothing. I've just tried to re-register to no avail.

I tried ringing their support but apparently they are experiencing extremely long wait times. Joy.


Try this link again - http://www.talktalkmembers.com/forums/sendmessage.php
Standard User CanineKiller
(regular) Sat 29-Jan-11 17:03:08
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
The Forum Support Staff (OCE) generally work business hours monday to friday.
It probably depends on staffing levels also as to whether the live registration area will be manned, as the working of the support threads would most likely take preference

Of all the things I've lost, I miss my mind the most
TalkTalk Free broadband 2.9 Meg @ over 6 Kms from exchange
Great
Standard User NightShade737
(member) Sat 29-Jan-11 17:09:34
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Re: Cannot Register on TalkTalk Members Forum


[re: Jack_Hackett] [link to this post]
 
That's the one I used in the first place. I'll fill it out again but it feels like a waste of time.
ISP Representative TALKTALK_SUPPORT
(isp) Tue 01-Feb-11 14:58:07
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Re: Cannot Register on TalkTalk Members Forum


[re: tommybhoy] [link to this post]
 
If you are unable register on the members forum. Send an email to [email protected] we will reply and assist you to register.

Ady

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Moonshine123
(newbie) Tue 17-May-11 20:38:55
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Re: Cannot Register on TalkTalk Members Forum


[re: TALKTALK_SUPPORT] [link to this post]
 
Hi

Having had major issues with my broadband connection on talktalk and having had an engineers visit confirming (this was not my fault, due to incorrect set up etc) and having received a text message every couple of days since then saying 'this has been escalated to senior engineers' who will contact you with in 48 hours... then nothing until more text messages saying is the problem fixed, which of course it isn't.. and then the same loop occurs ie 'this has been escalated to senior engineers' who will contact you with in 48 hours and so on blah, blah....

I wanted to register on the talk talk members forum website, as it seems that is a fairly good way of getting some help / action...

But I just get a msg saying:

"Oops... Something went wrong.
Your telephone / account number combination is missing from our database or the account is no longer active. You must have an active account to access the Members Forum"

which can't be correct.

So I registered on this forum here that I discovered while googling registration problems for talktalk members forum.

I have sent emails to the email mentioned here, but still no response. Any advice?

Thanks
Standard User woweebert
(fountain of knowledge) Tue 17-May-11 22:35:17
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Re: Cannot Register on TalkTalk Members Forum


[re: Moonshine123] [link to this post]
 
the OCE only work office hours , its not a 24 hour service , so depending on when you sent the email and how busy they are , greatly effects the time it takes to get answered .

Its not a perfect support set-up but the one we have found to work best out of a bad lot .

Vivaciti MurphX LLU
ISP Representative TALKTALK_SUPPORT
(isp) Wed 18-May-11 10:45:28
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Re: Cannot Register on TalkTalk Members Forum


[re: Moonshine123] [link to this post]
 
If you send me a Private Message with your telephone and account numbers, I will get you added to the database.

Cheers

Ady

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Moonshine123
(newbie) Wed 18-May-11 12:05:56
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Re: Cannot Register on TalkTalk Members Forum


[re: TALKTALK_SUPPORT] [link to this post]
 
Sent you the pm. Please add me to the database.

Thanks
Standard User fossean
(newbie) Fri 27-May-11 15:46:55
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Re: Cannot Register on TalkTalk Members Forum


[re: Moonshine123] [link to this post]
 
I am also unable to register on the members forum. I receive this error message:

'Your telephone / account number combination is missing from our database or the account is no longer active. You must have an active account to access the Members Forum'

I have had an active account since 17-5-11. I have spoken to customer services several times without any success whatsoever. I have also emailed the address given earlier in this thread, and used the 'live' support contact form. I have had two email replies giving me detailed instructions to do what I have already done. It was clear that they had not even read my polite and succinct email.

I find all of this rather irritating.

This is a shame, because everything else has been very positive. My speeds have improved, and the connection is rock solid.

Is there anything I can do to get my details added to the database? Or is this a lost cause?
Administrator MrSaffron
(staff) Fri 27-May-11 16:00:14
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Re: Cannot Register on TalkTalk Members Forum


[re: fossean] [link to this post]
 
Generally sending a private message to TalkTalk_Support user on these forums gets something happening

if that fails then its email me and I'll try to pester TalkTalk, though I am in my busy time of year

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User fossean
(newbie) Fri 03-Jun-11 23:14:34
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Re: Cannot Register on TalkTalk Members Forum


[re: MrSaffron] [link to this post]
 
Thanks very much MrSaffron, it's working now.
Standard User JB68
(learned) Tue 07-Jun-11 12:28:25
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Re: Cannot Register on TalkTalk Members Forum


[re: fossean] [link to this post]
 
I can't register on the forums either, I have tried emailing them, but no reply. I'm just active with TalkTalk and would like to register on forums and change my profile.

Edit: Registered now.

Edited by JB68 (Tue 07-Jun-11 14:35:23)

ISP Representative TALKTALK_SUPPORT
(isp) Wed 08-Jun-11 14:11:46
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Re: Cannot Register on TalkTalk Members Forum


[re: TALKTALK_SUPPORT] [link to this post]
 
Hi all,

sorry I have been on leave, everyone who has PM'd should now have had a reply and/or been able to register. Apologies for the delay.

Ady

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User kroberts68
(newbie) Mon 03-Dec-12 13:22:36
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Re: Cannot Register on TalkTalk Members Forum


[re: TALKTALK_SUPPORT] [link to this post]
 
hello i am also having difficulty gaining access to the members forum, really need to speak to an OCE about fastpath profile but cant get on ? i realise this is a really old thread but does anyone still work there or can help

thankyou
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