We have a result from OTELO

An update

earlier thread

I quote from the Executor's e-mail to me this evening

On a brighter note, just about to sign the forms accepting the report from Otelo. Tiscali never responded to them! So report entirely based on my file ('have no reason to doubt Mrs xxxxx's records or veracity'). Otelo are ordering them to write off the money (the 77p still outstanding), apologise to you, and sending a cheque to me for 50 quid that we can then donate to Ward 24. I look forward to reading this on the Otelo website in 6 months or so. But goldenoldie can update the thread on the forum now. [[/quote]

Ward 24 is the Unit where my husband was treated following his diagnosis of Acute Myeloid Leukaemia until his death 16 months later.


It would have been nice if we could have got a larger cheque , but after all

Unfortunately, it's the maximum goodwill payment they can order. To be fair, money is normally paid for bills wrongly charged, and can run into considerably larger sums.

But by keeping my request reasonable, Tiscali just made themselves look worse.

Well done! Good result! You deserve it.

Update

Following that nothing more has been heard from TalkTalk/Tiscali.

We know that OTELO's report was sent to them but they never responded to OTELO

As a result OTELO confirmed that the award of £50 was to be paid. This should have arrived at the end of November

BUT strange to relate no money has been received - we are cogitating on our next action

How disgraceful!

I can only suggest a formal "Final Notice before Legal Action" ( http://www.consumerdirect.gov.uk/after_you_buy/makin... ) be sent to their HO giving them 14 days before you open an online Small Claim.

Edited by XRaySpeX (Tue 14-Dec-10 23:12:50)

Congratulations. I expect you will have to sue TT. Don't forget to inform Ofcom for similar reasons as I mentioned in the other thread.

Send the debt collectors in !

Think we will probably now wait till Christmas is over and the Royal Mail / Post Office returns to 'normality' and then we will light a few pieces of blue touch paper and then stand back.

If the TalkTalk Rep is reading [ it's a helluva big IF ] take note and tell your bosses - if we go to Court I WILL WIN and it will get TT a lot of bad publicity

We still do not have the cheque in our hands .

OTELO are aware of this - it seems the problem is compounded by the very large number of Tiscali billing problems [does this sound familiar ?] which are also in the pipeline.

This is not satisfactory - but I really can't see what can be done. I gather I'm just one person in a huge number of folk , all of whom are having problems .

It really is time TalkTalk actually cleaned up the Tiscali problems for good, instead of telling folk to contact a non-existent company and then dragging their feet . I suppose I should count myself lucky that there was only 1 threat of debt collectors - but I'm still not happy

Hi goldenoldie,

I am sorry to hear you haven't received the cheque. Would you be kind enough to email [email protected] with your name and telephone number. We will then pass this straight to our complaints department.

Ady

O my, this is truly shocking situation Talk Talk, when your sales phone me or knock on my door again i will point them to this thread. "I dont think so" will be my firm answer.