Poor Speed after moving home

Hello,
We have just moved home, and took TT with us (new 18 month contract). Now we have settled at the new address and tried the BB over a couple of weeks the speed is very slow.

At the old address we had 8-10meg which was enough for everything we needed. Now we are lucky to get 1meg, this is hardly enough for surfing let alone work or iplayer etc.

Is the lack of speed, reason enough to get out of the contract?

First of all, you need to look at why the speed is slow. If, for example, it is a physical limitation of your phoneline, moving to another ISP is not suddenly going to make it faster. Can you post us your connection stats from your router - i.e. sync/connection speeds, attenuation and noise margin / snr? This will help show where the problem lies.

Hello Futaura,

I think its because I am 2.6 miles from the exchange.

Here are the stats you requested

Noise Margin down 8.6 db up 9.5 db
Connection Speed down 993 kbps up 816 kbps
Line Attenuation down 66.0 db up 36.9 db

Not all ISP's use a phoneline to distribute internet, therefore switch might help?

66dB attenuation, which suggests around 6 to 7lm of phone line

While not all providers use the phone line, other then Virgin Media you are most likely talking about a 3G modem - which can be patchy speed wise.

a 66db line , bad luck , your never going to see good speeds on a line that long .

have you tried using the test socket ? if the line does not suffer from to much noise you might get a little more speed from a 6db profile but your never going to have a great connection with those stats with any ISP .

In reply to a post by xps:

Is the lack of speed, reason enough to get out of the contract?

Maybe, maybe not.

You'll be paying for an up to xMb package, which technical is what you are receiving. However, did TT quote you a speed that you have a record of? If this is off what you are receiving, they might let you out of contract.

If you were to get out of contract, on that line, you are unlikely to get any better from anyone else.

Matt

Any speeds given at sign up are estimates, so can hardly be considered contractually binding. That is unless an ISP words its paperwork wrong and says things like your minimum speed will be XYMbps

Not always true. Some sales people may say you WILL get xMb, as such, possible grounds to dispute.

Matt

Hence the second part of my post, but going on a sales persons words versus what their paperwork says would be a much harder battle.

If there is any paperwork involved at all!

Matt