I am trying to move my ISP and phone from talktalk. I am having trouble getting anyone to not charge me to move from the MPF with talktalk to a BT exchange line. What I don't understand is why an LLU transfer is that complicated. My line is in a BT exchange whcih is what is needed. No engineer has to come out to do anything so why do I need to be charged £110 by the post office for an exngineer to come and do nothing?
The openreach databse has me down as a no BT res line although my line is in a BT exchange but I cannot get in touch with them to change the database to reflect what is really happening.
Any suggestions about how to go about not paying £110 for an engineer who doesn't need to come out to move my BT exchange line to a BT exchange, most welcome.
Cheers
Viv



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