User comments on ISPs
  >> TalkTalk Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread
Standard User gazzthompson
(newbie) Wed 12-Jan-11 18:32:16
Print Post

Talk Talk LLU - any good?


[link to this post]
 
Hi,

Just had a Talk talk rep round, my exchange is now LLU . So, Talk Talk LLU any good guys?
Standard User BatBoy
(eat-sleep-adslguide) Wed 12-Jan-11 18:39:33
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
Which exchange?

What's your current line stats reported by your router?



_______________________________________________________________more_unwritten_rules_than_posts__________________.
Standard User gazzthompson
(newbie) Wed 12-Jan-11 18:50:29
Print Post

Re: Talk Talk LLU - any good?


[re: BatBoy] [link to this post]
 
Right sorry, um:

http://www.samknows.com/broadband/exchange/EAWTN

How do i find out line stats ?

About a mile from the exchange as the crow flies.

Edited by gazzthompson (Wed 12-Jan-11 18:58:23)


Register (or login) on our website and you will not see this ad.

Standard User BatBoy
(eat-sleep-adslguide) Wed 12-Jan-11 19:43:40
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
From your router. What router do you have?



_______________________________________________________________more_unwritten_rules_than_posts__________________.
Standard User webb
(regular) Wed 12-Jan-11 19:45:13
Print Post

Re: Talk Talk LLU - any good?


[re: BatBoy] [link to this post]
 
take a look at the problems i,ve had in my thread mate!!
Standard User gazzthompson
(newbie) Wed 12-Jan-11 20:06:55
Print Post

Re: Talk Talk LLU - any good?


[re: webb] [link to this post]
 
System Up Time 557:32:26
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 59302847 92028169 0 2089 1464 557:31:38
LAN 10M/100M 73536777 46929906 0 859 1540 557:32:21
WLAN 11M/54M 21563152 14985756 0 1770 1434 557:32:16


ADSL Link Downstream Upstream
Connection Speed 5024 kbps 832 kbps
Line Attenuation 38.0 db 23.0 db
Noise Margin 9.2 db 10.0 db
Standard User XRaySpeX
(knowledge is power) Wed 12-Jan-11 20:07:29
Print Post

Re: Talk Talk LLU - any good?


[re: webb] [link to this post]
 
In reply to a post by webb:
take a look at the problems i,ve had in my thread mate!!
I thought you were asking for help. Not being obstructive by not answering with the info. requested of you frown

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
Standard User BuckleZ
(fountain of knowledge) Wed 12-Jan-11 20:31:36
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
I had TalkTalk LLU happily for 18months, full speeds 24/7, low pings and generally a solid enough connection. I did suffer from the random PPP session drop but it was mostly in the small hours of the morning.

One thing that did annoy me is the strict P2P throttling.

Sky Broadband
Unlimited
Standard User BatBoy
(eat-sleep-adslguide) Wed 12-Jan-11 20:33:01
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
You could get around 8Megs down on TalkTalk.



_______________________________________________________________more_unwritten_rules_than_posts__________________.
Standard User adslmax
(fountain of knowledge) Wed 12-Jan-11 20:41:43
Print Post

Re: Talk Talk LLU - any good?


[re: BatBoy] [link to this post]
 
They are very very poor customer service! I think 18 months is far too long contract.
Standard User webb
(regular) Wed 12-Jan-11 20:46:05
Print Post

Re: Talk Talk LLU - any good?


[re: XRaySpeX] [link to this post]
 
no problem mate !!
Standard User gazzthompson
(newbie) Thu 13-Jan-11 09:45:07
Print Post

Re: Talk Talk LLU - any good?


[re: webb] [link to this post]
 
Sales rep said something about 50 day trial, any time before then i can leave? is this true?
Standard User webb
(regular) Thu 13-Jan-11 09:46:32
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
no mate its 30 day trial
Standard User krazykizza
(fountain of knowledge) Thu 13-Jan-11 09:52:29
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
If your not planning on doing P2P then you should be fine provided your a modest user.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User krazykizza
(fountain of knowledge) Thu 13-Jan-11 09:53:48
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
If your not happy at the end of 30 days you can leave penalty free

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User adslmax
(fountain of knowledge) Thu 13-Jan-11 13:00:52
Print Post

Re: Talk Talk LLU - any good?


[re: krazykizza] [link to this post]
 
In reply to a post by krazykizza:
If your not happy at the end of 30 days you can leave penalty free


be wary of this, it easy to join or sign up but very very hard to get it cancel. They don't always update on their system of cancel request from customers. The phone number to cancel is worse nightmare went through to indian call centres, they can't cancel it over in India. They kept telling you to try different department, just flob you off.

Edited by adslmax (Thu 13-Jan-11 13:02:20)

Standard User brush
(newbie) Thu 13-Jan-11 19:36:10
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
TT is a mixed bag. I've been with them for 20 months & am now moving to Virgin (Cable). Main issues are: telephone technical support is based in India somewhere (there may be a UK number but I've not found it). There is a very good UK based support forum (TalkTalk members & you can even join it without being a customer). The TT people are straight office hours Mon-Fri. There are number of very helpful & knowledgeable end users who also seem act in a semi- admin capacity when the TT people aren't there.
I've had speeds up 16Mbps, normally around 12-13Mbps. The past 6 weeks it's been down around 6-2Mbps with a load of dropped connections.
The longest continuous connection I've had is around 21 days.
I think my problems are in part related to the antique copper provided by BT, the requirements of ADSL2+ and recent changes to the TT line management (DLM), oh & the weather! When it rains there's a load of noise in my phone & the line drops. I'm only 2K feet from the exchange by wire (my old router from previous UKOnline LLU service was able to report on the length of wire to the Xchange).
Although it will cost me more moving to VM, I talked to a couple of neighbours & they have no issues & have been with VM for years now. I just want to get away from the vagaries of copper tail circuits.
If you've got good connections from your existing provider, you'll probably be OK at least to begin with. That 30 days "trial" period is naff. But it's the industry norm.
If you decide to move, and it works well for a lot of people, *and* you're sure about the quality of your telephone line you'll be OK.
Good Luck.

Edited by brush (Thu 13-Jan-11 19:38:46)

Standard User NationsurfUK
(newbie) Fri 21-Jan-11 21:19:26
Print Post

Re: Talk Talk LLU - any good?


[re: brush] [link to this post]
 
We've been using a Opal based LLU for sometime now and its been ok. We've had solid 17.5Mbps at around 21.5db looploss @ 9db SNR. It's always line speed and for the price, its quite remarkable.

Their support and billing are the only bad factor.
Standard User adslmax
(fountain of knowledge) Fri 21-Jan-11 21:21:15
Print Post

Re: Talk Talk LLU - any good?


[re: NationsurfUK] [link to this post]
 
In reply to a post by NationsurfUK:
We've been using a Opal based LLU for sometime now and its been ok. We've had solid 17.5Mbps at around 21.5db looploss @ 9db SNR. It's always line speed and for the price, its quite remarkable.

Their support and billing are the only bad factor.


You only just join in, give it a week then it will be going downhills in speed and lots of disconnections. You wait and see. Talktalk are no good.
Standard User brush
(newbie) Fri 21-Jan-11 21:45:23
Print Post

Re: Talk Talk LLU - any good?


[re: NationsurfUK] [link to this post]
 
In reply to a post by NationsurfUK:
We've been using a Opal based LLU for sometime now and its been ok. We've had solid 17.5Mbps at around 21.5db looploss @ 9db SNR. It's always line speed and for the price, its quite remarkable.

Their support and billing are the only bad factor.


That's good. As I said, ADSL Max (ADSL2+) is stretching the envelope of the copper infrastructure. If there is any weakness at all in those physical connections, that's when you get problems. Nasty connections will test the line management systems an ISP runs, plus if the support is bad or mediocre then that adds to the issues.
Funny, when I first began using BB about 10-12 years ago, we were paying £30 per month for 512Kbytes!
Virgin installed my 10Mb service today. Small glitch with the 'phone switchover (no incoming calls for around 3.5 hours) but after a call to support (somewhere overseas but they were good & called me back on my mobile (not Virgin) & made further checks in a 20 min+ call. Engineer called me 10 mins later to say there'd been a glitch with the computer systems that switch things over but now all should be OK.
Speeds are good, but latency awful (although I'll need to check that out via Ethernet & see how it settles).
The router seems awesome a Netgear N device branded with VM
Standard User NationsurfUK
(newbie) Fri 21-Jan-11 21:50:17
Print Post

Re: Talk Talk LLU - any good?


[re: adslmax] [link to this post]
 
Our oldest CPW line is coming up 9 months old and its rarly dropped out.
TalkTalk Business is better than TalkTalk for network quality.

Stats (Reset due to huge amount of errors) which strangely has no effect on the bandwidth quality. If Opal turn the DLM on, The speed drops to 10Mbps and latency up to 150+ms........so to us, FEC's are FINE (on opal)

Uptime: 0 days, 11:38:20
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,020 / 17,550
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 11.0 / 21.5
SN Margin (Up/Down) [dB]: 13.0 / 9.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2,800

Edited by NationsurfUK (Fri 21-Jan-11 21:54:36)

Standard User knicol46
(newbie) Fri 21-Jan-11 22:49:41
Print Post

Re: Talk Talk LLU - any good?


[re: gazzthompson] [link to this post]
 
if Talk Talk were completely free I would not entertain them.

join if u want to
Standard User adslmax
(fountain of knowledge) Sat 22-Jan-11 02:16:13
Print Post

Re: Talk Talk LLU - any good?


[re: knicol46] [link to this post]
 
And TalkTalk had FUP policy of no more than 100GB per month if went over 100GB, your line will be throttling down to 128k for rest of the month.
Standard User baby_frogmella
(member) Sat 22-Jan-11 07:26:33
Print Post

Re: Talk Talk LLU - any good?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
And TalkTalk had FUP policy of no more than 100GB per month if went over 100GB, your line will be throttling down to 128k for rest of the month.


And long may it continue! Why should the rest of us who don't download much suffer if bandwidth rapists spank their line?

OP, in the 4-5 months i've been with talktalk plus LLU, i've NEVER EVER suffered slowdowns...i get line speed (16meg+) 24 hrs a day, 7 days a week. Everytime Tom, Dick, and Harry knows full well that if talktalk had no throttling in place for P2P and no fair usage limits (imho 100gb is fair) people would experience slowdowns at peak times. Long may Talktalk's throttling continue!
PS
Yes i know their telephone support sucks, but their web support is pretty good.

TalkTalk Plus LLU ADSL2+ connected @ 16639 / 1019 kbps
Attenuation 27db down / 9db up
Noise Margin 3.3 db down / 12.8db up
Powered by Billion BiPAC 7800N
Standard User Jack_Hackett
(knowledge is power) Sat 22-Jan-11 10:24:35
Print Post

Re: Talk Talk LLU - any good?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by NationsurfUK:
We've been using a Opal based LLU for sometime now and its been ok. We've had solid 17.5Mbps at around 21.5db looploss @ 9db SNR. It's always line speed and for the price, its quite remarkable.

Their support and billing are the only bad factor.


You only just join in, give it a week then it will be going downhills in speed and lots of disconnections. You wait and see. Talktalk are no good.


I was told this when i first joined TT, i posted a speed test which was more than double what i was getting from IDNet and the doom and gloom merchants that hang around this forum told me it wouldn't last and after the first month (trial period) it would go belly up and i would be stuck in a 18 month contract and regret I ever signed up, well 12+ months later my speeds are still great and i dont regret it one bit.

http://www.speedtest.net/result/1122483972.png
Standard User woweebert
(fountain of knowledge) Sat 22-Jan-11 11:42:42
Print Post

Re: Talk Talk LLU - any good?


[re: Jack_Hackett] [link to this post]
 
And the doom and gloom merchants are still here peddling the same old warn out lines , the names may change but one thing is a constant .

Hardly any of them have ever been TalkTalk customers . So they don't know what the services is like and what they don't know they make up

Vivaciti MurphX LLU
Administrator MrSaffron
(staff) Sat 22-Jan-11 12:05:54
Print Post

Re: Talk Talk LLU - any good?


[re: adslmax] [link to this post]
 
Any proof that this exists?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Sat 22-Jan-11 12:09:46
Print Post

Re: Talk Talk LLU - any good?


[re: woweebert] [link to this post]
 
Generally if you accept that phone support is a last resort then they are fine.

For those whose blood pressure rises if latency has the odd spike then not the ISP for them, but for people that are happy if it simply works and provides reasonable speeds for the majority of the time then its fine.

A lot of the bad press has been over sales techniques and the debacle with integrating Tiscali. Tiscali already had lots of customers who had been with a multitude of ISP's and unravelling that web was never going to be easy.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Sat 22-Jan-11 12:11:56
Print Post

Re: Talk Talk LLU - any good?


[re: adslmax] [link to this post]
 
Guess what my mum would have agreed with you on that, visit at Christmas and see that issue appears to be wireless network congestion, so a bit of fiddling around with wireless channels and much better now.

Now she is with AOL, but its on the Opal/CPW LLU network.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Deputy_Dog
(learned) Sat 22-Jan-11 13:23:16
Print Post

Re: Talk Talk LLU - any good?


[re: baby_frogmella] [link to this post]
 
TalkTalk don't throttle to protect your line speeds but to keep their cost down. If they were concerned about your service they'd have better customer support. How can P2P downloading effect speeds any more than High Def YouTube or video streaming, porn, game downloads and updates etc etc?
Standard User BatBoy
(legend) Sat 22-Jan-11 13:49:13
Print Post

Re: Talk Talk LLU - any good?


[re: Deputy_Dog] [link to this post]
 
In reply to a post by Deputy_Dog:
How can P2P downloading effect speeds any more than High Def YouTube or video streaming, porn, game downloads and updates etc etc?
Because p2p networks build a virtual network across ISPs. When you join a p2p network, it's not just you using your bandwidth to download, it's everyone using your bandwidth.



_______________________________________________________________more_unwritten_rules_than_posts__________________.
Standard User NilSatisOptimum
(newbie) Sat 22-Jan-11 14:01:59
Print Post

Re: Talk Talk LLU - any good?


[re: adslmax] [link to this post]
 
There is always trouble when companies become 1, I remember only to well with Virgin and trouble i had with them due to the commimg together of other cable operators, Im sure no company goes out to poor. However If you want to compare poor services try Bt Broadband help by phone !!!!!!!!!!!!!!!!. Also My exchange has just been unbundled and Talk Talk is tempting, once my 18mnth contract with BT comes to a end.
Standard User Jack_Hackett
(knowledge is power) Sat 22-Jan-11 14:04:15
Print Post

Re: Talk Talk LLU - any good?


[re: Deputy_Dog] [link to this post]
 
In reply to a post by Deputy_Dog:
TalkTalk don't throttle to protect your line speeds but to keep their cost down. If they were concerned about your service they'd have better customer support. How can P2P downloading effect speeds any more than High Def YouTube or video streaming, porn, game downloads and updates etc etc?


Although Batboy has already corrected you I would add one of the reasons i joined TT was because of their P2P throttling, I wanted constant high speeds and low gaming pings and was not bothered about P2P, my previous ISP were swamped with the download the whole internet brigade which lead to capacity issues bad latency and a lot of unhappy customers, it took up to 3 months to get more capacity from BT every time this happened so gamers were stuck with lousy connections for weeks, I for one am glad TT throttle P2P.
Standard User Gene_Genie
(newbie) Sat 22-Jan-11 16:03:05
Print Post

Re: Talk Talk LLU - any good?


[re: baby_frogmella] [link to this post]
 
TT have never made any secret of their P2P throttling, although it's not as bad as people make out and when you do see people complaining on the forum it's usually because they haven't set up their torrent client properly or are downloading poorly seeded torrents.

There are also other factors to take into consideration such as what else you're doing at the time and how full the exchange is. The more people trying to share the bandwidth the worse the throttling effect will be.

I'm lucky enough to be connected to and exchange with only 11,000 households, 4 LLU's and 21CN. Using Bittorrent, limiting the upload to 10% of the download and a well seeded torrent, I can get 1MB's anytime of the day and up to 1.6MB/s at quiet times on a 16Meg sync. I wouldn't have said that was too bad. wink
Standard User DannyD12
(newbie) Wed 26-Jan-11 16:19:39
Print Post

Re: Talk Talk LLU - any good?


[re: adslmax] [link to this post]
 
Any proof of this as it's not what it says in their FUP, either they can move you to a higher package or suspend/terminate your service.

Talk Talk’s policy towards Fair Usage is that Customers should be able to use the Service in an appropriate manner to meet their needs. A very small number of Customers use an excessive amount of the network bandwidth at peak times, to the extent that it can impair the performance of others. We therefore have a fair usage policy, which is designed to ensure your Service is fast and reliable 24 hours a day. This only involves monitoring the amount Customers download and managing non-time critical traffic on our network, such as Bittorrent or other Peer-to-Peer sharing applications. If Customers usage is continually either excessive, unfair, inappropriate, affects other users enjoyment of our broadband Service, or is not consistent with the usage we would typically expect on the Customers current package, we reserve the right to upgrade customers to a package more suited for their usage or, in extreme cases, suspend or terminate their ability to access Talk Talk broadband. We also manage the use of file sharing applications as these services often involve huge files being uploaded and downloaded, which can cause network problems and for Customers Internet Service to be slower than normal. Currently, TalkTalk Customers have no restrictions on Bittorrent or other file sharing activity between midnight and 3pm. At peak times, however some TalkTalk Customers can still use those services but they may find Bittorrent or file sharing is a little slower as we limit the amount of this traffic to ensure we can maintain a high quality Internet service for all our Customers. However, all TalkTalk Customers have no restrictions on time-critical web traffic such as surfing, gaming, streaming content from applications like BBC iPlayer or using VOIP packages like Skype at any time.
Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread

Jump to