Members forum

My brother-in-law moved to talktalk earlier this month, and is trying to register for the members forum, but when he tries, he's getting that the phone number / account number are not recognised.

Is there a predetermined period of time before they will be recognised, or is there anyone on here that can give it a kick?

In reply to a post by aramsay:

My brother-in-law moved to talktalk earlier this month, and is trying to register for the members forum, but when he tries, he's getting that the phone number / account number are not recognised.

Is there a predetermined period of time before they will be recognised, or is there anyone on here that can give it a kick?

This has been going on for months and has been mentioned here many times, why they haven't fixed it is beyond me, a support forum that customers cannot register on, you couldn't make it up.

Tell his to use the contact us link at the bottom right of the page - http://www.talktalkmembers.com/forums/index.php


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Edited by Jack_Hackett (Wed 23-Feb-11 19:07:40)

In reply to a post by aramsay:

he's getting that the phone number / account number are not recognised.

If he has a both (broadband and line) I believe he needs to use the phone account number to register.

Regards
Mike

Yes, it's full LLU, so both services are with TalkTalk.

I've taken Jack's advice, and got him to use the web-form to contact them; I'll see what happens from that.

Thanks for the advice.