Moving to talk tlak

Hi moving to talk talk after sky said i have to wait 7 to 10 days for new router which i think is a joke, can anyone tell if i have done the right thing because on the main page of this site it says TalkTalk most complained about telecom provider in UK

That says it all!

Does that mean there rubbish ?

TalkTalk are probably fine as long as you are a light user of the internet.

there package says unlimited and to be honest i do more uploading then downloading

It's not totally unlimited , as in sky unlimited , TalkTalk use traffic shaping .

Also worth pointing out , most of the complaints were over the acquisition of Tiscali and the mess they made of that but I imagine a fair few where about there shockingly bad telephone support .

Best way of dealing with TalkTalk is through there members forum , which works ok and to date has always managed to get faults fixed and billing errors corrected for my self and many others .

Personally I would stay with sky if you need a proper unlimited connection .

@woweebert thanks for the reply i don't really need unlimited as i hardly download mostly upload files for web design and stuff nothing really big.

It is unlimited with this

Talk Talk�s policy towards Fair Usage is that Customers should be able to use the Service in an appropriate manner to meet their needs. A very small number of Customers use an excessive amount of the network bandwidth at peak times, to the extent that it can impair the performance of others. We therefore have a fair usage policy, which is designed to ensure your Service is fast and reliable 24 hours a day. This only involves monitoring the amount Customers download and managing non-time critical traffic on our network, such as Bittorrent or other Peer-to-Peer sharing applications. If Customers usage is continually either excessive, unfair, inappropriate, affects other users enjoyment of our broadband Service, or is not consistent with the usage we would typically expect on the Customers current package, we reserve the right to upgrade customers to a package more suited for their usage or, in extreme cases, suspend or terminate their ability to access Talk Talk broadband. We also manage the use of file sharing applications as these services often involve huge files being uploaded and downloaded, which can cause network problems and for Customers Internet Service to be slower than normal. Currently, TalkTalk Customers have no restrictions on Bittorrent or other file sharing activity between midnight and 3pm. At peak times, however some TalkTalk Customers can still use those services but they may find Bittorrent or file sharing is a little slower as we limit the amount of this traffic to ensure we can maintain a high quality Internet service for all our Customers. However, all TalkTalk Customers have no restrictions on time-critical web traffic such as surfing, gaming, streaming content from applications like BBC iPlayer or using VOIP packages like Skype at any time.

What they dont say if they consider 80 gig to be fair usage my friend uses about 90 gig a month and when he was with them he had 2 letters basically saying keep going over 80 and well cut you off. He switch to sky and never looked back sky/Be are basicly they only true unlimited ADSL isps left without restriction

Ash

Don't worry mate you'll be fine...don't listen to the doom merchants! TalkTalk's LLU service is actually very good. I've been with them for about 8 months and i get line speeds 24/7 with not a single outage. Sure, their phone support isn't the best but stick to web forum support and you'll get top class support there. They only throttle P2P (and good on 'em!) and all other traffic (voip, web browsing, video streaming, gaming) runs at full speed 24/7 My pings are 10-15 ms. As for their FUP on the "unlimited" plus package, i believe its 100GB per month. My average usage per month is around 90GB and they haven't said a word to me. Go for it!

@baby_frogmella thanks 100gig is plenty i wont even need half of that

Edited by deleted (Tue 03-May-11 23:23:44)