USELESS USELESS COMPANY

Phoned these muppets earlier in the week to notify them of my intention to cancel both the phone and broadband from the 28th of this month. Yep you guessed the morons cut it off tonight [censored].,, Grrrrrrrr

Why did you cancel? Are you no longer having BB or a phone? Or are you just moving away?

If the latter, then why did you cancel with TT, instead of just migrating away?

Not sure who is the muppet here???

I cancelled because i am moving back to my parents house which has a 100meg virgin connection installed.

Migration from talktalk (full llu) is not supported by the MAC code process, talktalk don't give them out, and to be able to sign up with another isp, the line needs to be an active bt line ,talktalk llu isn't, there fore it requires the customer to cease service with talktalk(cancel) and have the line taken over by bt wholesale Return to donor
once the bt line is active and the bt database has been updated you are able get service with all other isp's
just one of the pitfalls of going full llu (FMPF) as no system for seamless switching from it exists, downtime can be several days for the voice(ptsn) and weeks for adsl

Edited by tommy45 (Sat 14-May-11 13:24:43)

In reply to a post by tommy45:

Migration from talktalk (full llu) is not supported by the MAC code process, talktalk don't give them out, and to be able to sign up with another isp, the line needs to be an active bt line ,talktalk llu isn't, there fore it requires the customer to cease service with talktalk(cancel) and have the line taken over by bt wholesale Return to donor
once the bt line is active and the bt database has been updated you are able get service with all other isp's
just one of the pitfalls of going full llu (FMPF) as no system for seamless switching from it exists, downtime can be several days for the voice(ptsn) and weeks for adsl

Actually it is possible to go from TalkTalk full LLU to another LLU provider (eg Talktalk LLU > Sky full LLU as one or two others have done) however your new provider will try to fob you off 9 out of 10 times as they don't want to go through all the hassle.

In reply to a post by baby_frogmella:

In reply to a post by tommy45:

Migration from talktalk (full llu) is not supported by the MAC code process, talktalk don't give them out, and to be able to sign up with another isp, the line needs to be an active bt line ,talktalk llu isn't, there fore it requires the customer to cease service with talktalk(cancel) and have the line taken over by bt wholesale Return to donor
once the bt line is active and the bt database has been updated you are able get service with all other isp's
just one of the pitfalls of going full llu (FMPF) as no system for seamless switching from it exists, downtime can be several days for the voice(ptsn) and weeks for adsl

Actually it is possible to go from TalkTalk full LLU to another LLU provider (eg Talktalk LLU > Sky full LLU as one or two others have done) however your new provider will try to fob you off 9 out of 10 times as they don't want to go through all the hassle.

I was looking to move to Sky BB so i could use Sky Anytime+ but was told i would be without phone and BB for two weeks so i decided to stay, having looked at the Sky forums I dont think Sky+ is worth the downtime.

Edited by Jack_Hackett (Sat 14-May-11 14:32:03)

I had heard that sky have done this ,but with the cs at sky i would say it would be pot luck , as most of them wont have a clue, and there currently is only sky other than talktalk that supply both voice & adsl via llu
As for other isp's including those who supply adsl only via llu(smpf)it's not that they can't be bothered it's because they cannot provide their service on taltalks llu kit, the line has to be an active bt wholesale line which as you know if the ptsn is on llu then it's not,
Bt openreach have to disconnect it from bt systems and connect it to the llu supplier and vice versa if you leave that llu supplier, there of course is also a charge involved which the customer is liable to pay, unless they take a bt calling plan,
Maybe if those isp's who supply full llu should pay the openreach charges for return to donor when customers want to leave,then they could subscribe to the MAC code system, which would have to work slightly differently,
As they any (full llu supplier) would have to book the rtd with openreach ,keep supplying a full service until it got ceased by openreach,
Then there would only be a few days without an adsl service , next to no downtime with the phone,
As for sky>>>talktalk, talktalk>>sky full llu migrations that's for both providers to work out between themselves and openreach

Edited by tommy45 (Sat 14-May-11 20:08:58)

In reply to a post by Jack_Hackett:

In reply to a post by baby_frogmella:

In reply to a post by tommy45:

Migration from talktalk (full llu) is not supported by the MAC code process, talktalk don't give them out, and to be able to sign up with another isp, the line needs to be an active bt line ,talktalk llu isn't, there fore it requires the customer to cease service with talktalk(cancel) and have the line taken over by bt wholesale Return to donor
once the bt line is active and the bt database has been updated you are able get service with all other isp's
just one of the pitfalls of going full llu (FMPF) as no system for seamless switching from it exists, downtime can be several days for the voice(ptsn) and weeks for adsl

Actually it is possible to go from TalkTalk full LLU to another LLU provider (eg Talktalk LLU > Sky full LLU as one or two others have done) however your new provider will try to fob you off 9 out of 10 times as they don't want to go through all the hassle.

I was looking to move to Sky BB so i could use Sky+ but was told i would be without phone and BB for two weeks so i decided to stay, having looked at the Sky forums I dont think Sky+ is worth the downtime.

You mean Sky+ Anytime? because Sky+ is just the recording/playback/live pause facility which has been out for donkeys years Anyway Sky+ Anytime will sooner or later be available on non Sky broadband connections, can't imagine them having the Sky broadband requirement forever.

In reply to a post by baby_frogmella:

In reply to a post by Jack_Hackett:

In reply to a post by baby_frogmella:

... nested quotes trimmed ...

Actually it is possible to go from TalkTalk full LLU to another LLU provider (eg Talktalk LLU > Sky full LLU as one or two others have done) however your new provider will try to fob you off 9 out of 10 times as they don't want to go through all the hassle.

I was looking to move to Sky BB so i could use Sky+ but was told i would be without phone and BB for two weeks so i decided to stay, having looked at the Sky forums I dont think Sky+ is worth the downtime.

You mean Sky+ Anytime? because Sky+ is just the recording/playback/live pause facility which has been out for donkeys years Anyway Sky+ Anytime will sooner or later be available on non Sky broadband connections, can't imagine them having the Sky broadband requirement forever.

Well spotted ive edited my post.

When they first announced AT+ they said eventually it would be available to customers of other ISP's, i honestly cannot see it happening, too many people are on fixed allowances and they know they will get the blame if some idiot leaves AT+ turned on and blows their cap by miles, its also a carrot to get people of other ISP's to move to Sky BB..

fair enough. comment redirected to talktalk. mind you, if I wanted anything cancelled I would have waited until I was on my way out the door. especially if I was out of contract.... [shrug]

I'm sure there was something useful in that block of text, but I can't be bothered trying to decode it.

i am not out of contract. I phoned them up a month ago to ask about the cancelation process and was told to call back 14 days prior to the date i wanted it canceled from.

hmm, looks like someone has been a little trigger happy then. Hopefully they won't keep billing you....

In reply to a post by SimonCandest:

I'm sure there was something useful in that block of text, but I can't be bothered trying to decode it.

post edited for the paragraph police

In reply to a post by tommy45:

In reply to a post by SimonCandest:

I'm sure there was something useful in that block of text, but I can't be bothered trying to decode it.

post edited for the paragraph police

post edited for the paragraph police

Really? Where?

Post deleted by tommy45

Hi aj2703,

although there isn't much we can do apart from investigate the reason for early disconnection and then apologise for it. We would be happy to do that for you on www.talktalkmembers.com.

Cheers

Ady

Well you could refund me the £15 it's cost me to signup to BT Fon so i have some sort of service...?

Mate BT Fon is rubbish i would never use them again

Yeah i am finding this out cornish, but i am stuck in my flat till thursday when i move and have no other way of accessing the internet...

How's about even just refunding the latter half of this month?

Or is the very notion foolish?

In reply to a post by aj2703:

Yeah i am finding this out cornish, but i am stuck in my flat till thursday when i move and have no other way of accessing the internet...

Sorry mate only just seen this for next time i got an orange wireless dongle which works great and they give it us free

Why didn't you call when you actually wanted it disconnecting?

Well i phoned up much earlier in the month just to find out if i needed to write in to cancel etc. The customer service rep said no just phone in around 2 weeks before you want it disconnecting.