I have been a TT customer for more than two years, i have never had cause to phone customer support and can honestly say i am more than happy with the service.
I recently rang the retention team (when my 18 month contract ended) and i now only pay £3 per month for phone and broadband and i asked for a free router as a back up and it arrived three days later.
The downside is phone support which has always had a terrible reputation, this may of course be because people rarely visit forums to say how great something is but always do to say how terrible something is, if like me you never need to phone CS you will never find out.
There is also a members forum where you can get help from the on-line communications experts but its not live and of course you need to get on-line (family, friends computer) to receive help if your problem is broadband related.
Gaming is great we have XBox and PS3 and have never had any problems, P2P is a different matter, if you use P2P a lot you might want to stay where you are it is throttled heavily, streaming is fine but i cannot comment on usenet as i have never used it.
My speed and ping - http://www.speedtest.net/result/1523335895.png
(taken when my lad was using PS3 online)
Edited by Jack_Hackett (Sat 08-Oct-11 11:23:10)