You take a 12 month contract with BT and they reconnect for free usually.

I should have maybe researched this before going full LLU but I don't expect anything better to be available to me for some years (no 21cn RFS on my exchange!)

Edited by PiKe (Thu 20-Oct-11 14:08:41)

@ Vivaciti: Perhaps you can answer this; Isn't the free MAC process applicable and obligatory for leaving your SMPF to BT or other Partial LLU ISP?

Hi All,

Just to calirfy a few points regarding the TalkTalk Members Forum.


Firstly you should be able to get the smae quality support from telephony contact. At no point do we in the Online Community Department claim anything otherwise. We act as an addition option to contact TalKTalk, not as a replacement to the tlephony support teams.


The Online Community department strive to deliver the best possible service we can and support customers through to the complete resolution of their issues. There is no reason our colleagues in telephony support should not do the same.


We do have a number of customers who use only the forum for support as they prefer this medium of contact. The use of forum (as is evident form the length of this thread) is becoming more and more prevelant and providing support via this medium is jsut a natural progression for many ISP's.


However in terms of offering the forum as a support tool we only do so to customer who we engage with via online forums and media such as facebook and twitter. By Default if these customers are posting in the Online domain its obvious that they have some form of internet access. Therefore referring to the forum is not seen as adverse as customers are able to get some from of internet access, otherwise our department would not be picking up their issue from the online domain.


We openly state on the form that we are not a real time response system. Where realtime respons eis necessary we advise to call telephony support for this very reason. However many customers choose to jsut post the details of the issue and subscribe to the thread. This way they receve an email notification when they have a reply and neednt spend time on hold... This is just a matter of preference and by giving multiple contac toptoins we are merely maximising the availability for customers to choose their prefered method.


Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

PiKe,

Sorry I think we are going around in circles with this one

But what if I don't want a 12 month contract with BT or pay a 60 quid fee to the Post Office for a line reconnection?

You'll be fine: I think Matt said that if you leave xilo/uno full LLU, for less than a fiver, they will reconnected you back to BT's kit

MAC process or not, it's free to migrate to, or from SMPF.

Move the line back to a WLR line, £5.00 + VAT

vivaciti,

Sounds good but I've got an ongoing contract with BT for line rental at the moment - any chance of a reduced monthly fee for 20-25GB per month usage from your current 100GB http://www.vivaciti.net/product/1/home-internet/13/b... in the future?

There are many ISPs who charge you if you don't use MAC process to leave.

It's not always possible, as I found out, but as long as the gaining ISP raises the correct cease type, you will not be charged.

Nowt to do with gaining ISP; it's a condition of the leaving ISP's contract, e.g. BT & Orange both charge you for leaving w/out a MAC.