with regards my reference to the TalkTalk members Forum we offer this as a support platfrom for any customer we engage with via social media or online forums. This is to provide a matched contact method.
There is no obligation to sign up to the forums and customers are free to use telephony based support if they wish. The forum just provides an alternative method with which your issues can be managed. We are resourced to assist and support with any account or service related issues and fault management as necessary.
As such if custoemr wish to raise issues to us but do not wish to use telephony support they may join the forum where we can provide the same functions as any of the telephony teams in regards to billing and services.
TalkTalk Online Community Executive
TalkTalk Online Community Department
TalkTalk, Online Community
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."