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Standard User PiKe
(knowledge is power) Fri 14-Oct-11 10:34:36
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Would TalkTalk be for me?


[link to this post]
 
My exchange (LCWIN) only has TalkTalk as an LLU provider.

I currently use Entanet as my broadband service and pay BT a monthly line rental.

I'm on a 15gb a month package and I don't download large files, most of the network traffic is from Xbox live.

Is TalkTalk's service good enough to meet my needs and maintain reliability on Xbox live?

Am I guaranteed to go on an LLU circuit if they have presence in the exchange?

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Edited by PiKe (Fri 14-Oct-11 10:35:47)

Standard User Jack_Hackett
(knowledge is power) Fri 14-Oct-11 17:15:04
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
Is TalkTalk's service good enough to meet my needs and maintain reliability on Xbox live?


I have had no problems with TT at all and gaming is fine, I have a XBox and my lad has a PS3, pings are always low and stable.
Phone support can be a frustrating experience but there is also a members forum where you can get help from the Online Community Executives, if like me you never have any problems you will not be using either. wink

My ping and speed - http://www.speedtest.net/result/1534805584.png


.

Edited by Jack_Hackett (Fri 14-Oct-11 17:18:27)

Standard User XRaySpeX
(knowledge is power) Fri 14-Oct-11 19:30:46
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Just consider the delay you may have in the future when you need to get your line back from Full LLU to BTw in order to switch ISP.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC


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Standard User PiKe
(knowledge is power) Sun 16-Oct-11 14:01:32
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Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Is xilo a better bet in case I need support?

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Standard User baby_frogmella
(committed) Sun 16-Oct-11 14:43:47
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
Is xilo a better bet in case I need support?


Yes if you've got the cash then go for Xilo, excellent support similar to the likes of Goscomb, IDNet, AAISP etc smile

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
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Standard User PiKe
(knowledge is power) Sun 16-Oct-11 14:50:35
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
£23 for phone and broadband doesn't seem to be comparable to AAISP?

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Standard User PiKe
(knowledge is power) Mon 17-Oct-11 09:02:29
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
I shall add that TalkTalk cannot or will not tell me the availability of LLU in my exchange and for that reason, I can't consider them. It would be drastic if I ended up on a TalkTalk IPStream product.

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Standard User baby_frogmella
(committed) Mon 17-Oct-11 09:19:25
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
£23 for phone and broadband doesn't seem to be comparable to AAISP?


Yeah whilst this price doesn't appear to be too bad, just bear in mind that this only includes line rental...no daytime/evening calls included. I might be wrong but I don't think Xilo offer any calling packages so you could see high biils especially if you call 0845/0870 numbers a lot. See here for call charges:
http://community.xilo.net/threads/cpw-opal-broadband...

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N
Standard User PiKe
(knowledge is power) Mon 17-Oct-11 09:20:18
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
I use VoIP for my calls smile

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Standard User baby_frogmella
(committed) Mon 17-Oct-11 09:23:55
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Then call charges aren't really an issue smile
(though personally i prefer the crystal clear call quality a landline offers)

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N
Standard User baby_frogmella
(committed) Mon 17-Oct-11 09:32:38
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
I shall add that TalkTalk cannot or will not tell me the availability of LLU in my exchange and for that reason, I can't consider them. It would be drastic if I ended up on a TalkTalk IPStream product.


Ignore what TalkTalk tell you over the phone. Your exchange has TalkTalk LLU and you will be put on their LLU offering, as they don't have any capacity issues on your exchange. But like I said you pays your money & you takes your choice smile
http://www.talktalkmembers.com/content/view/109/149/...

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N

Edited by baby_frogmella (Mon 17-Oct-11 09:34:20)

Standard User PiKe
(knowledge is power) Mon 17-Oct-11 09:34:10
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
Do you know for sure there's no capacity issues?

That link doesn't work for some reason? Is it a list of exchanges?

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Standard User baby_frogmella
(committed) Mon 17-Oct-11 09:39:45
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
Do you know for sure there's no capacity issues?

That link doesn't work for some reason? Is it a list of exchanges?


Can you access this?
http://www.talktalkmembers.com/content/view/54/131/

Just click on "exchange status" and look for LCWIN. If there were any issues, there would be a comment next to your exchange but their aren't. I'm 99% sure your exchange is ok smile

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N
Standard User PiKe
(knowledge is power) Mon 17-Oct-11 09:42:40
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
I keep getting:

Text
1
Fatal error: Cannot redeclare ob_interception() (previously declared in C:\_www\index.php:3) in C:\_www\index.php on line 111


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Standard User zyborg47
(eat-sleep-adslguide) Mon 17-Oct-11 09:49:26
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
I keep getting:

Text
1
Fatal error: Cannot redeclare ob_interception() (previously declared in C:\_www\index.php:3) in C:\_www\index.php on line 111


I tried to get that and I also went from the Talk Talk directly to the dashboard and got the same error, so it have gone belly up at the moment.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User baby_frogmella
(committed) Mon 17-Oct-11 09:50:39
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Ermmm...works fine here. Anyway here's what you should be seeing:

http://tinypic.com/r/2wno0zl/7

http://tinypic.com/r/opxxmr/7

EDIT: I'm getting "updated 19th April 2011" so looks like i'm getting a cached version, perhaps the exchange status really is down. Just check again later.

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N

Edited by baby_frogmella (Mon 17-Oct-11 09:55:42)

Standard User PiKe
(knowledge is power) Mon 17-Oct-11 09:52:34
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
Ok cheers, still apprehensive to go with TalkTalk because of the potential headaches.

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Standard User zyborg47
(eat-sleep-adslguide) Mon 17-Oct-11 09:53:58
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
£23 for phone and broadband doesn't seem to be comparable to AAISP?


AAISP are flipping expensive, I just had a look at their website, to get half of what I get at the moment I would end up paying three times the amount I am paying.

How do they keep going?

I suppose they are more for businesses, but even so, still pricey

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Mon 17-Oct-11 09:55:01
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
I shall add that TalkTalk cannot or will not tell me the availability of LLU in my exchange and for that reason, I can't consider them. It would be drastic if I ended up on a TalkTalk IPStream product.


sounds about right, Sams knows may help you, but it will or may only tell you if TT is in your exchange or not. but i find Sam knows to be unreliable sometimes.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User baby_frogmella
(committed) Mon 17-Oct-11 10:04:13
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
Ok cheers, still apprehensive to go with TalkTalk because of the potential headaches.


Don't blame you frown Back in Sept 2010, I was dilly-dallying between Xilo (resold Talktalk LLU) and signing up direct with TT. I bravely chose TT and in the 2 weeks before going live I was really anxious and convinced 100% i had made the biggest balls-up in my life. Luckliy it didn't turn out that way, but i suspect plenty of people won't take the risk.

Anyway best of luck whatever you decide smile

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N

Edited by baby_frogmella (Mon 17-Oct-11 10:06:28)

Standard User PiKe
(knowledge is power) Mon 17-Oct-11 10:20:15
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
Do I need a MAC code even though my current provider is IPStream?

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Standard User uno
(fountain of knowledge) Mon 17-Oct-11 10:26:38
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
If moving to a bundled service, no.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User PiKe
(knowledge is power) Mon 17-Oct-11 10:27:13
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Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Do the Talk Surf packages have an off peak period?

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Standard User uno
(fountain of knowledge) Mon 17-Oct-11 10:28:34
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Nope.. That may happen in the future though, just not as yet - but drop us a query via the site for more details as I don't want to steer this thread off course.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User PiKe
(knowledge is power) Mon 17-Oct-11 10:36:14
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Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Ok have done on the forum smile

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Edited by PiKe (Mon 17-Oct-11 10:36:31)

Standard User PiKe
(knowledge is power) Mon 17-Oct-11 12:30:41
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
Do you have any experience with torrents? Are they unusable? Occasionally I might want to use torrent for something but not constantly.

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Standard User 4M2
(committed) Mon 17-Oct-11 12:33:15
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

If you do go with TT and you are put on full LLU that should be fine. If however you are not and remain on IP stream due to either TT's incompetence or exchange issues then you should be able to cancel within the first few weeks, without any penalty, and not have the hassle of having to be reconnected to BT's kit.

Just be certain to check whether you are LLU'd or not after you go live with TT otherwise getting your account and connection sorted out could be a nightmare. TT's pricing is obviously very attractive but there are certainly pitfalls that one must be aware of.

Best of luck (personally I would go with a TT LLU reseller, more expensive, but potentially less of a hassle.)

4M2.
Standard User PiKe
(knowledge is power) Mon 17-Oct-11 12:35:51
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Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Just worked out what I'm paying and what I could be paying

BT/Enta: £440 a year
'TT Plus' + £50 Quidco: £184
Xilo: £287

So tempted, Xilo haven't replied to either my email I sent Friday or the post on their forum which isn't great, I thought their support was one of their strong selling points?

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Standard User 4M2
(committed) Mon 17-Oct-11 12:55:10
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

I checked out xilo/uno earlier this year and was offered a really good deal by uno broadband sales but I didn't take it, however others did and were/are very happy with the service. I think it was a 50GB per month deal that I didn't need and they couldn't offer me a cheaper deal with a lower monthly usage limit, e.g. 20-25GB.

http://community.xilo.net/threads/cpw-opal-broadband...

Edited by 4M2 (Mon 17-Oct-11 13:09:16)

Standard User PiKe
(knowledge is power) Mon 17-Oct-11 13:10:05
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Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Yeah my workings are based on the TalkSurf 50gb package.

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Standard User 4M2
(committed) Mon 17-Oct-11 13:23:10
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Note Matt's post in that link that I posted: "Talk Surf has lower priority on the network than Talk Pro. Much like Max and Max Premium BT products." I don't know if that's still the case but Matt sometimes posts on this TBB forum or send him a PM from here.
Standard User PiKe
(knowledge is power) Mon 17-Oct-11 13:40:34
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Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Not sure if that means you'd be contended with other TalkTalk users or just other users on that reseller.

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Standard User 4M2
(committed) Mon 17-Oct-11 13:53:10
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

"Not sure if that means you'd be contended with other TalkTalk users or just other users on that reseller." Sorry don't know anything about that, but Matt http://forums.thinkbroadband.com/showprofile.php?Use... or others would certainly know smile

BTW they may still not be sending out a free router - do you have a suitable router if that remains the case?

Edited by 4M2 (Mon 17-Oct-11 14:00:01)

Standard User PiKe
(knowledge is power) Mon 17-Oct-11 13:53:44
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Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
My homehub will work fine on LLU smile

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Standard User baby_frogmella
(committed) Mon 17-Oct-11 14:04:16
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
If you would have told me 13 months ago i'd be a happy customer on TalkTalk LLU, i'd have you sectioned under the Mental Health Act grin. Seriously, assuming you don't have any line issues and are happy to use forum support, you'll be fine on Talktalk LLU. If you do have any issues in the first 30 days, you can leave them without penalty...ok fair enough, it means signing up to a new BT contract (return to donor) but there's not many ISPs around who give you the 30 day guarantee .

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N
Standard User 4M2
(committed) Mon 17-Oct-11 14:10:12
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

"My homehub will work fine on LLU." Thats interesting - I unlocked (software method and firmware update) a Plusnet branded tg585 v8 in readiness for adsl2+ with uno or another ISP but haven't got round to using it yet except for testing on adsl1...
Standard User 4M2
(committed) Mon 17-Oct-11 14:19:40
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
baby_frogmella,

Don't TT switch you back to BT's kit for free, i.e. no new BT contract, if you cancel TT LLU within the first 30 days then? That's assuming you can get them to do it in time via their fragmented communications network!

Edited by 4M2 (Mon 17-Oct-11 14:28:34)

Standard User baby_frogmella
(committed) Mon 17-Oct-11 14:49:08
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Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
baby_frogmella,

Don't TT switch you back to BT's kit for free, i.e. no new BT contract, if you cancel TT LLU within the first 30 days then? That's assuming you can get them to do it in time via their fragmented communications network!


No, i don't think they do...they just release you without charging anything which is a big deal considering that you signed up for a 12/18 month contract. I think if they allowed you to re-join BT free of charge & hassle-free within the first 30 days from full LLU, then many more people would be willing to try them out.

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N
Standard User 4M2
(committed) Mon 17-Oct-11 14:56:59
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
baby_frogmella,

In that case: TT no way Jose smile
Standard User PiKe
(knowledge is power) Mon 17-Oct-11 15:31:37
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
I could technically try talktalk, then cancel if it's [censored] and go to Xilo anyway?

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ISP Representative TALKTALK_SUPPORT
(isp) Mon 17-Oct-11 15:47:52
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
hi All,

To clarify if you cancel any contractual agreements when the line is returned to BT woud be the end users reposnsbility to discuss with BT. We cannot give advice in regards to BT procedures on this matter.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User uno
(fountain of knowledge) Mon 17-Oct-11 18:43:34
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Although may sound strange, you couldn't move from Talk Talk to our Talk Surf packages.

Talk Talk's systems do not allow this. You'd have to first return the line back to WLR3 and then we could take it over again, yet this process end to end could be about 4-5 weeks.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Mon 17-Oct-11 20:56:13
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Guess you could try TT LLU and then if you wish to cancel go with http://www2.postoffice.co.uk/broadband-phone/home-ph... - no minimum term:

"Install or activate a new line Ė depending on your situation, we may have to install a new phone line or activate an old one. The standard cost for a new line is £112.34, subject to survey. However, for all orders placed from 17 August through to 16 November, this will be reduced to only £60. Of course, if thereís an old line thatís still active, we will try to reconnect this and you might not have to pay"
Standard User gmoorc
(member) Mon 17-Oct-11 21:11:21
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Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Is this also the case if transferring to one of your non full llu or BT based products?

For example is it possible to do a return to donor and a simultaneous provide order to avoid the downtime?
Standard User uno
(fountain of knowledge) Mon 17-Oct-11 21:12:21
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Re: Would TalkTalk be for me?


[re: gmoorc] [link to this post]
 
No, just the TTB MPF products.

We can do a SIM provide to everything bar Pro 24.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User gmoorc
(member) Mon 17-Oct-11 21:26:38
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Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Thanks Matt.

It would be interesting to hear how successful the SIM provides are from TTB MPF products as generally on these boards the advice is to avoid full LLU due to the loss of broadband for a period of time while transferring the phone line back to BT?

Maybe not such an issue after all?

Gary
Standard User uno
(fountain of knowledge) Mon 17-Oct-11 21:28:45
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Re: Would TalkTalk be for me?


[re: gmoorc] [link to this post]
 
We've done it a few times that I can recall without any problem at all.

The process for us to do this is no different for a line that has not yet been installed (i.e one that BT/other telco) have ordered but not yet activated.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User zyborg47
(eat-sleep-adslguide) Mon 17-Oct-11 22:24:12
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Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In reply to a post by PiKe:
Ok cheers, still apprehensive to go with TalkTalk because of the potential headaches.


Don't blame you frown Back in Sept 2010, I was dilly-dallying between Xilo (resold Talktalk LLU) and signing up direct with TT. I bravely chose TT and in the 2 weeks before going live I was really anxious and convinced 100% i had made the biggest balls-up in my life. Luckliy it didn't turn out that way, but i suspect plenty of people won't take the risk.

Anyway best of luck whatever you decide smile




Even if I liked Talk Talk as a company, which I don't,, I doubt very much if I would risk going with Talk Talk because of all the problems I hear about and also problems I see other people having.

Also I like to talk directly with Customer service if I have problems, not have to use a forum.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Mon 17-Oct-11 22:30:04
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Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
In reply to a post by uno:
Although may sound strange, you couldn't move from Talk Talk to our Talk Surf packages.

Talk Talk's systems do not allow this. You'd have to first return the line back to WLR3 and then we could take it over again, yet this process end to end could be about 4-5 weeks.

Matt


and this is why the whole broadband system in this country favours BT. It is a mess, it really is.

going from a fully LLU service to another service should be as simple as going from IP stream to IP stream. It is pathetic it really is.

Can you imagine what it would be like if we had to pay or wait for connection if you went from British Gas to Npower? there would be outrage, yet no one gives monkeys about broadband.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User uno
(fountain of knowledge) Mon 17-Oct-11 22:33:24
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Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
going from a fully LLU service to another service should be as simple as going from IP stream to IP stream. It is pathetic it really is.


If you do a SIM provide, it is. We are talking about Talk Talk MPF to their wholesale offering on the same equipment - that is just not possible. From discussing this in more detail, they've explained it is due to there being no implementation of an authority system (i.e MACs) to complete a transfer.

The issue isn't unique to them either. C&W until a few months back, could not do C&W to C&W migrations (i.e say a user with Tesco or Virgin wanted to move to us).

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host

Edited by uno (Mon 17-Oct-11 22:33:56)

Standard User PiKe
(knowledge is power) Mon 17-Oct-11 23:47:31
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
To save all the messing around I've gone with Xilo smile

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Standard User 4M2
(committed) Tue 18-Oct-11 00:30:49
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Excellent move smile

I'm still contracted with BT but I do get the evening and weekend calls deal plus a good retention discount. Xilo/uno would certainly be my choice if I wanted partial LLU, better speeds etc.

All those boosts and stuff offered by TT can really ramp up the monthly costs - they even did away with inclusive free local anytime calls a while back...
Standard User PiKe
(knowledge is power) Tue 18-Oct-11 01:22:15
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
It's my understanding that there's no option for part LLU with TalkTalk has to be full or none.

I'm under contract with BT but I'm just going to pay the early termination fee of £3 per remaining month.

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Edited by PiKe (Tue 18-Oct-11 01:22:53)

Standard User 4M2
(committed) Tue 18-Oct-11 01:50:11
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Yes I'm sure you are correct about there being no partial LLU with TT. Getting the line back to BT is a real myther from full LLU. I think it's the physical reconnection at the exchange from TT's kit to BT's kit that somehow seems to be the issue. TT seem very willing to connect anybody up to full LLU if they enter a contract and conversely BT seem very willing to reconnect if a contract is entered into with them, otherwise the liability of a heavy reconnection fee is distinctly possible.

You wont miss that 3 quid when you are up and running with xilo/uno smile
Standard User baby_frogmella
(committed) Tue 18-Oct-11 03:43:30
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Actually Vivaciti do partial LLU via TalkTalk:
http://vivaciti.net/forum/showthread.php?t=1613

However consider it a blessing that you will no longer have your phone line with BT...if you ever called their overseas support, you'll know how painful it was.

You are pretty much guaranteed to be a happy customer with Xilo smile

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N

Edited by baby_frogmella (Tue 18-Oct-11 03:44:29)

Standard User baby_frogmella
(committed) Tue 18-Oct-11 03:50:42
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
In reply to a post by baby_frogmella:
In reply to a post by PiKe:
Ok cheers, still apprehensive to go with TalkTalk because of the potential headaches.


Don't blame you frown Back in Sept 2010, I was dilly-dallying between Xilo (resold Talktalk LLU) and signing up direct with TT. I bravely chose TT and in the 2 weeks before going live I was really anxious and convinced 100% i had made the biggest balls-up in my life. Luckliy it didn't turn out that way, but i suspect plenty of people won't take the risk.

Anyway best of luck whatever you decide smile




Even if I liked Talk Talk as a company, which I don't,, I doubt very much if I would risk going with Talk Talk because of all the problems I hear about and also problems I see other people having.

Also I like to talk directly with Customer service if I have problems, not have to use a forum.


I used to hate TalkTalk even more than you do but i've seen the light, i'm sure you'll also do one day smile

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N
Standard User PiKe
(knowledge is power) Tue 18-Oct-11 09:42:19
Print Post

Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
It doesn't help that I know people who have talktalk and suffer with problems.

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Standard User SimonCandest
(knowledge is power) Tue 18-Oct-11 12:23:01
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Hmm. I know people with TalkTalk who do not suffer any issues. Me for one, my parents and a some of my other relatives. I think it was up to 6 the last time I heard. None have any problems apart from a blown router (quickly solved!!).....

It all depends on what you expect. If you want cheap, then you get cheap.

-----------------------------------------------------------------------

Flying on TalkTalk

Gib mir die Hand, ich bau dir ein Schloss aus Sand
Irgendwie, irgendwo, irgendwann.
Standard User Jack_Hackett
(knowledge is power) Tue 18-Oct-11 18:50:59
Print Post

Re: Would TalkTalk be for me?


[re: SimonCandest] [link to this post]
 
In reply to a post by SimonCandest:
Hmm. I know people with TalkTalk who do not suffer any issues. Me for one, my parents and a some of my other relatives. I think it was up to 6 the last time I heard. None have any problems apart from a blown router (quickly solved!!).....

It all depends on what you expect. If you want cheap, then you get cheap.


I want cheap and i get cheap, a great problem free service all for £3 per month, my parents also moved to TT 12 months ago and are staying put, not everyone has had or is having a nightmare with TT.
ISP Representative TALKTALK_SUPPORT
(isp) Wed 19-Oct-11 10:10:38
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Hi All,


If any customers do experience issues with TalkTalk we can also offer support via the TalkTalk members forum, where we wil strive to take ownership of your issues and implement resolutions as effeciently as possible.



Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User uno
(fountain of knowledge) Wed 19-Oct-11 10:54:37
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
This shouldn't stop people though.

When we start offering WLR3 services, we'll be able to convert people back from MPF (full LLU) for under £5, not a full line install/activation. This situation is no different for others, but the response you get from BT Retail is sometimes it is free, others they charge - probably down to who you get at the other end.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Wed 19-Oct-11 11:48:01
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Matt,

Are you still doing partial LLU (SMPF) or are you now doing full LLU (MPF) on your uno broadband/phone deals? Not sure what you mean by "When we start offering WLR3 services..." does that mean, for example, anybody currently using TT full LLU can come to you for a partial LLU deal and you will handle the phone line reconnection for less than a fiver using the WLR3 service?

4M2.
Standard User uno
(fountain of knowledge) Wed 19-Oct-11 11:49:49
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Not via Opal/TTB exchanges. That is still MPF only.

WLR3 could be used with SMPF services only but say if someone wanted to move back from MPF to SMPF, we could do that on a SIM order with minimal downtime.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Wed 19-Oct-11 12:10:16
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Matt,

Sorry I'm getting a little confused here...

If an exchange only has TalkTalk LLU availability then you would only be able to offer full LLU on your uno broadband/phone deals? And if somebody wished to move back to partial LLU from full LLU then you could do that easily - but in this example there is no partial LLU availability at the exchange only full TalkTalk LLU.

Or have I completely misunderstood you?
Standard User uno
(fountain of knowledge) Wed 19-Oct-11 12:12:09
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
If the exchange only has TT/TTB as sole LLU operator, we can only offer MPF.

The user could move the line back to the BT network via WLR3 migration but could not keep the LLU service and would have to choose a BT Wholesale product.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Wed 19-Oct-11 12:27:52
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Matt,

Thanks for the clarification smile

So: "The user could move the line back to the BT network via WLR3 migration [from uno full LLU] but could not keep the LLU service and would have to choose a BT Wholesale product."

And that you would handle for less than a fiver, meaning that a new 12 month contract would not have to entered into with BT for a free reconnection (or, for example, a Post Office phone line deal involving a reconnection for 60 quid) ?
Standard User uno
(fountain of knowledge) Wed 19-Oct-11 12:39:22
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In a nutshell, yes. smile

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Wed 19-Oct-11 12:54:26
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Matt,

I find this whole thing about LLU enabled exchanges totally confusing - thanks again for the clarification.

I will definitely consider again (especially if you can offer a lower monthly usage allowance, e.g. 20-25GB, at a lower price) your full LLU uno deal in the future when my current BT phone contract ends - at present my exchange is only TalkTalk full LLU enabled and I certainly wouldn't wish to have a broadband/phone contract with TalkTalk.

Cheers,

4M2.
Standard User uno
(fountain of knowledge) Wed 19-Oct-11 13:03:41
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
smile

It's unlikely we'll have a 25GB MPF offering as the cost difference between 5GB and 50GB is £2.13~ (and the cost difference between the 50GB and 75GB is £2.00~).

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Wed 19-Oct-11 13:09:49
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Matt,

Yes, but any saving would be handy because I don't think you offer free evening and weekend calls and caller display (?) which one does get with a BT contract - sometimes I'm on the phone for long periods during the evening and weekends...
Standard User uno
(fountain of knowledge) Wed 19-Oct-11 13:25:19
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
This may happen but can't comment yet.

I'll stop posting on this thread now as i've just spotted that we're crashing the TT forum.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Wed 19-Oct-11 13:36:10
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
smile
Standard User PiKe
(knowledge is power) Wed 19-Oct-11 13:49:13
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Voice over IP wink

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Standard User 4M2
(committed) Wed 19-Oct-11 13:57:47
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

"Voice over IP" great idea, hadn't thought of that - how much data is used with those calls? Don't know much about it...
Standard User PiKe
(knowledge is power) Wed 19-Oct-11 14:01:06
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
About 90kbit/s.

So, insignificant really.

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Standard User 4M2
(committed) Wed 19-Oct-11 14:06:20
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Cheers, thatís less than 1/5 of a 360p YouTube video!

Some say the quality isn't that brilliant though...

Edited by 4M2 (Wed 19-Oct-11 14:06:54)

Standard User PiKe
(knowledge is power) Wed 19-Oct-11 14:06:51
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Indistinguishable from PSTN in my experience.

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Standard User 4M2
(committed) Wed 19-Oct-11 14:10:05
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Might notice the difference when put on hold by call centres and the muzak plays LOL!
Standard User zyborg47
(eat-sleep-adslguide) Wed 19-Oct-11 16:13:09
Print Post

Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
I used to hate TalkTalk even more than you do but i've seen the light, i'm sure you'll also do one day smile


i have seen the light, it is the light that spells out, don't use Talk Talk.

I will never use then, I don't want of my money going to Talk Talk.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Wed 19-Oct-11 16:16:15
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
It doesn't help that I know people who have talktalk and suffer with problems.


This is the problem, then you get people on here and other forums saying that we don't use Talk Talk so how do we know how bad it is?

I seen enough Talk Talk set ups to know that going to Talk Talk would be a big mistake.

I did not go to my current ISp until I saw how well the network worked for a mate. I knew my connection would be slower than his, but reliability was what I was more worried about.

Just a shame he had so many problems, but that was not the ISP, that was BT stone age cables.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Wed 19-Oct-11 16:18:32
Print Post

Re: Would TalkTalk be for me?


[re: TALKTALK_SUPPORT] [link to this post]
 
In reply to a post by TALKTALK_SUPPORT:
Hi All,


If any customers do experience issues with TalkTalk we can also offer support via the TalkTalk members forum, where we wil strive to take ownership of your issues and implement resolutions as effeciently as possible.



Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department


They should not have to use the forum, they should be able to get the same customer service if they phone Talk Talk, but they don't.

Talk Talk customer service by phone is as bad as BT, no, I will take that back, they are worse than Bt.


People wonder why I go for the smaller companies, may pay more, but at least I normally get decent customer service, plus a service that works.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User Jack_Hackett
(knowledge is power) Wed 19-Oct-11 17:47:47
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
People wonder why I go for the smaller companies, may pay more, but at least I normally get decent customer service, plus a service that works.


If the service works why would you need good customer service.

Two years with TalkTalk and i haven't had a single problem so for me the service works and i know i can get great help from the forum if phone support fails me should i ever need it., all for £3 per month.


.

Edited by Jack_Hackett (Wed 19-Oct-11 17:50:05)

Standard User 4M2
(committed) Wed 19-Oct-11 19:07:51
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Jack,

People post here about issues with and information about TT , and whilst your positive experiences with them are very welcome, they do not directly contribute to solving any problems that people are having or could potentially have with their accounts and/or connections. I believe you once visited the TT forum due to a problem with a router (?) but that appears to be the extent of your dealings with any kind of TT support.

I helped my cousin through a nightmare situation with TT, Mr. S even kindly offered to help at one stage, and reading your positive views about TT without any constructive help other than "visit the TT forum" was, if I recall correctly, not particularly useful at the time.

Cheers,

4M2.
Standard User Jack_Hackett
(knowledge is power) Wed 19-Oct-11 19:17:57
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Jack,

People post here about issues with and information about TT , and whilst your positive experiences with them are very welcome, they do not directly contribute to solving any problems
4M2.


My reply was to this statement,"People wonder why I go for the smaller companies, may pay more, but at least I normally get decent customer service, plus a service that works" the op is basically saying in his view you need to use a small isp and pay more than the budget isp's to get a great service, as i pointed out that is not always the case, i was with IDNet before moving to TT so i have experienced of both high and low priced ISP,s.

As for your comment about a router you are correct, i was getting an intermittent problem and the OCEs in the TT Forum got it replaced for free, problem solved.

Edited by Jack_Hackett (Wed 19-Oct-11 19:18:55)

Standard User baby_frogmella
(committed) Wed 19-Oct-11 19:18:04
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
People wonder why I go for the smaller companies, may pay more, but at least I normally get decent customer service, plus a service that works.


1) Decent Customer service. Ok i'll be the first to admit that Talktalk's support over the phone is pants. But then again do you expect them to hire AAISP quality support staff for £3.49 pm broadband? Get real

2) A service that works. Can you give me any evidence (other than p2p throttling) that Talktalk's LLU service does not work? You see, like yourself, I chose "niche" isp's when my exchange was ADSL1 only. I went with the likes of Goscomb, Netplan etc (small hosting companies you've probably never heard of) and paid at least £40 a month for a 8128/832kbps service but come every evening my 7 meg speeds used to come down to 3-4 meg...this was purely down to exchange congestion nothing else. This happens on many ADSL1 only exchanges up and down the country come tea time. So you can imagine my excitement when TalkTalk LLU came along, offering me ADSL2+.

And if talktalk's actual service is so bad why are they not any former or existing customers on these forums saying this? Why is it always people whose best friends mother's daughter's friend's dad who had a problem with Talktalk who always complain the loudest?

And it's a blessing in disguise that C&W did not LLU my exchange last summer (1 of 256 exchanges planned) because had i joined C&W (via a reseller) i would be getting a slightly inferior service than what i'm getting now with TalkTalk. No fastpath profile on C&W LLU and paying a lot more! Whereas now i'm getting a full unthrottled*, fastpath service with at least 100gb downloads per month from Talktalk smile
* static ip address connection = no throttlinggrin

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N
Standard User 4M2
(committed) Wed 19-Oct-11 19:29:20
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Jack,

But you have had no significant problems with TT, hence your views about TT are generally always positive and I certainly don't have a problem with that.

For sure if one's exchange is TT LLU enabled then TT's pricing is very attractive indeed but if there are any problems with the service that attractive pricing may not seem so attractive anymore...
Standard User vivaciti
(fountain of knowledge) Wed 19-Oct-11 19:59:47
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
You can have partial LLU on a talk talk exchange if required.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

Forum
Facebook
Standard User Jack_Hackett
(knowledge is power) Wed 19-Oct-11 20:06:11
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Jack,

But you have had no significant problems with TT, hence your views about TT are generally always positive and I certainly don't have a problem with that.

For sure if one's exchange is TT LLU enabled then TT's pricing is very attractive indeed but if there are any problems with the service that attractive pricing may not seem so attractive anymore...


You are right my experience has been positive as has my family and friends who have moved to TT having said that i am not blind, i am a member of the TT forum and see new posts daily from customers having problems, a huge number of these are intermittent disconnection/speed related and as people who visit the forum soon realise a profile change in most cases sorts the problem, the OCEs will try a new profile soon after reading the post and will ask the customer to test it and keep them informed, in most cases this fixes the problem.
There are customers who have ongoing problems and the OCEs do their best to help but customers must realise if TT were to use call centres based in the UK with English speaking support workers they would not be able to supply the service at the price they charge.
Standard User tommy45
(fountain of knowledge) Wed 19-Oct-11 20:52:25
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Whilst that may well be true there should be some uk based tech support available via the telephone, as the the ADSL link from CPE and exchange can be vulnerable / prone to issues,

So in a situation where the customer is unable to access the tt forum to get the required assistance,due to a line fault that affects adsl or both adsl &ptsn
They don't seem to have a problem paying the army of sales staff that they employ in the uk so a handful of tech support in the uk should not be an issue

My Broadband Speed TestMy Broadband Speed Test
http://www.speedtest.net/result/1109135337.png
http://www.speedtest.net/result/1088567519.png
http://www.pingtest.net/result/29483331.png
Results from http://www.speed.io
(Copied on 2011-09-18 22:29:00)
Download: 14772 Kbit/s
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Ping: 11 ms
Standard User zyborg47
(eat-sleep-adslguide) Wed 19-Oct-11 22:17:04
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
If the service works why would you need good customer service.


Because things can go wrong and it is nice to know that there are people at the end of the phone line who knows what they are on about and not reading a script, which if deviated from will confuse the hell out of them.

Been there, done that, with BT, Plusnet, Mad As a Fish, who are plusnet on behalf of someone else, Talk Talk, again on behalf of someone else.

I only had to my ISp up once because of a problem and it was a pretty major problem when part of the network went belly up. Nothing they could do as it was being sorted, had internet back early hours of the next day.

These things happen, I know that and it is not the fact these things happen it is how the provider handle the problems.

when a so called Talk Talk engineer goes to someone's house, take the front of the phone socket off to access the test socket, plugs in a different router, leave and that is the last you see of them, then something is wrong.

what he done, I could have done and still the problem is there, but the person who pays for the service don't seem to be to bothered, apart from complaining that she can't watch catch up T.V now. with less than 1 megabit connection I wonder why

Two years with TalkTalk and i haven't had a single problem so for me the service works and i know i can get great help from the forum if phone support fails me should i ever need it., all for £3 per month.


Talk Talk basic broadband is a fiver a month, how they do it that cheap I have no idea, so you must be getting a reduction so you will stay with them. Talk Talk no doubt is hoping to get money back on phone calls

a forum is no good if you got no internet at all.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Wed 19-Oct-11 22:38:34
Print Post

Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
]

1) Decent Customer service. Ok i'll be the first to admit that Talktalk's support over the phone is pants. But then again do you expect them to hire AAISP quality support staff for £3.49 pm broadband? Get real


Pants? no it is disgusting. so that is the excuse, Talk Talk is so cheap, so don't expect decent customer service, maybe they should put that on their advertising then.

.I expect them to know what they are doing, not having to read from a script. BT is almost as bad,

2) A service that works. Can you give me any evidence (other than p2p throttling) that Talktalk's LLU service does not work? You see, like yourself, I chose "niche" isp's when my exchange was ADSL1 only. I went with the likes of Goscomb, Netplan etc (small hosting companies you've probably never heard of) and paid at least £40 a month for a 8128/832kbps service but come every evening my 7 meg speeds used to come down to 3-4 meg...this was purely down to exchange congestion nothing else. This happens on many ADSL1 only exchanges up and down the country come tea time. So you can imagine my excitement when TalkTalk LLU came along, offering me ADSL2+.


I suppose i could take screen shots of of the connection speeds that the people i know get. not much evidence, because you could say they are miles away from the exchange, where most of them are closer than me.

I have not paid £40 a month for broadband for years, I think it was after the first 12 months I was with Bt broadband that they cut a tenner of the price and it went down to £29.99.

My low speed if you call it low, but it does what I want is because my phone lines are so long. the only way I can faster speed here if Bt decided to change the length of the cables, by bringing then direct from the exchange, going for fibre if it comes, which I I will bother with even if it does or go for the new Wireless service that is being planned around here.


And if talktalk's actual service is so bad why are they not any former or existing customers on these forums saying this? Why is it always people whose best friends mother's daughter's friend's dad who had a problem with Talktalk who always complain the loudest?


i have no idea, maybe people are willing to put up with the service because it is so cheap and other people who have seen the problems decide that even if it is cheap, it is not worth bothering with.

And it's a blessing in disguise that C&W did not LLU my exchange last summer (1 of 256 exchanges planned) because had i joined C&W (via a reseller) i would be getting a slightly inferior service than what i'm getting now with TalkTalk. No fastpath profile on C&W LLU and paying a lot more! Whereas now i'm getting a full unthrottled*, fastpath service with at least 100gb downloads per month from Talktalk smile
* static ip address connection = no throttlinggrin


i am getting a unthrottled service, even p2P is not throttled, I can download what I want, when I want and got no limits, well known that is going to bother me unless I am going to down load something stupid like 600GB a month. Fastpath is not a problem for me as I don't play games.

Saying that a mate of mine who is also on a C&W network is a big games player, warcraft, first person shooters, you name it he plays them, and the lack of fastpath is not a problem for him. Granted he lives a lot closer to the exchange than I do and get 16 megabits, but that is nothing to do with interleave and latency. I also know he download a lot more per month than 100Gb as he uses Steam or what ever it is called to download games and updates.

I got a static IP as well, not that it makes much difference to me at the moment, apart from the fact I can access the files from my NAS from other peoples computer a bit easier.

as I said, I don't mind paying a bit more to help the smaller bushinesses, which is why I am also looking at changing my energy company to something a bit smaller than the big six.


Also, my ISp don't need to try and protect me with spyware, I can cope ok myself.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Wed 19-Oct-11 22:40:17
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
In reply to a post by vivaciti:
You can have partial LLU on a talk talk exchange if required.

since when? i thought all Talk Talk LLU was full LLU.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User gmoorc
(member) Wed 19-Oct-11 23:49:57
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
since when? i thought all Talk Talk LLU was full LLU.

Some info in this thread.
Standard User 4M2
(committed) Thu 20-Oct-11 00:38:41
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
vivaciti,

Are you certain that partial LLU would be available from an exchange where TalkTalk is the only LLU provider? Xilo/uno only seem to be able to supply a full LLU service at such exchanges.

If you are able to provide partial LLU could the line rental remain with BT and the broadband be with vivaciti adsl2+? Or is it a broadband and phone package deal only, subject to LLU capacity?

4M2.
Standard User 4M2
(committed) Thu 20-Oct-11 00:54:03
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Jack,

But what about the poor folks who have a basic problem and can not diagnose it themselves? They would surely turn to phone support where, I quote: "Free help - Our experts (real humans) are well-qualified and delighted to provide all the support you need." Taken from "Why choose TalkTalk?" on the TT web site. Perhaps that is a reference to the forum rather than phone support though...
Standard User uno
(fountain of knowledge) Thu 20-Oct-11 01:44:47
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
SMPF is possible on all TT exchanges, maybe not direct but certainly as a wholesale product.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Thu 20-Oct-11 02:24:48
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Matt,

Sorry I'm confused again - please explain what you mean by: "SMPF is possible on all TT exchanges, maybe not direct but certainly as a wholesale product."

However you said earlier: "If the exchange only has TT/TTB as sole LLU operator, we can only offer MPF."

How then does one get partial LLU (SMPF) provided by xilo/uno? If it is possible please explain how in simple terms, I'm easily confused smile
Standard User uno
(fountain of knowledge) Thu 20-Oct-11 02:26:01
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
SMPF is possible on all their exchanges, we just don't offer it.

We do the MPF only variant..... at the moment wink

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User 4M2
(committed) Thu 20-Oct-11 02:39:41
Print Post

Re: Would TalkTalk be for me?


[re: uno] [link to this post]
 
Cheers Matt,

Your Full LLU deal sounds fine to me, especially as you have made it a simple matter [I like "simple" :) ] to leave full LLU at a later stage and return to, for example, BT for line rental should that be required.

4M2.
Standard User baby_frogmella
(committed) Thu 20-Oct-11 08:07:00
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
Talk Talk line management seems to be pretty aggressive and I think Sky is as well, but at least Sky will change it, Talk Talk when asked, don't seem to care.


In reply to a post by zyborg47:
Talk Talk no doubt is hoping to get money back on phone calls



In reply to a post by zyborg47:
a service that works.


As the above statements show, very easy to make a incorrect assumptions about an isp when you're not even a customer:

1) As i mentioned in that thread, talktalk do turn off DLM if you ask on their forums...shock horror!

2) Calls to Talktalk's 0870 support number are free when dialled from a TalkTalk line... again shock horror!

3) Assuming you don't have any line faults or wiring issues, you will get line speeds 24/7 on their LLU service. If this wasn't the case, i would have left them long ago...i'm perfectly happy paying 30/40/50 quid a month for a quality ADSL service but the fact that i can get it for dirt cheap from Talktalk is icing on the cake. I would rather pour bleach in my eyes than go back to a BT (spit) ADSL1 based service againshocked

4) TalkTalk forum support is very, very good. If you don't believe me, have a look at the TT forums and see how the OCEs do their very best to solve issues despite the barrage of abuse they get from some customers. As for not being able to access the forums when your connection is down...ever heard of internet on smartphones? Nearly every Tom/Dick/Harry has one and even if you don't, all you have to do is pop over to your neighbours or friends. But then again you won't need to access the forums more than 1-2 times (eg turn off interleaving if req'd) if nothing is wrong with your line.

TalkTalk Plus LLU ADSL2+ connected @ 18015/1019 kbps
Attenuation 27db down / 9db up
Noise Margin 2.9 db down / 12db up
Powered by Billion BiPAC 7800N

Edited by baby_frogmella (Thu 20-Oct-11 08:10:08)

Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 09:05:40
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
We can (and do) provide SMPF on Talk Talk exchanges.
So the phone would stay with the current provider.
I don't know if Uno/Xilo or ADSL24 can offer this package or not, but we can.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 09:07:54
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
We can offer SMPF on these exchanges, and have been for some time.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User PiKe
(knowledge is power) Thu 20-Oct-11 10:02:42
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Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
Xilo only offered me MPF, but then the attraction of lower line rental is too good to pass up.

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Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 10:13:42
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Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
We do also offer MPF with a FUP of 100GB for £26.40 per month, but SMPF gives people the choice if they do not want or cannot move their line rental away, and as we already do phone line services and have done for some time, its all very easy.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User 4M2
(committed) Thu 20-Oct-11 11:22:02
Print Post

Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
baby_frogmella,

You stated: "As for not being able to access the forums when your connection is down...ever heard of internet on smartphones? Nearly every Tom/Dick/Harry has one and even if you don't, all you have to do is pop over to your neighbours or friends."

I think most people would just pick up a landline or mobile phone and call telephone support, then whilst on the phone the broadband, internet and phone connections could be tested for faults. An ISP technician may then talk the customer through any tests and resettings that they can do with their wiring/router/computer. This I've done on several occasions with low cost ISP's: a couple of years ago I tried O2 access for a few weeks (rubbish!) and the technicians, on three occasions, accessed my pc remotely and went into the O2 router in a vain attempt to diagnose/correct very poor peak time speeds.

Can this be done via the forum in real time? I think not!
Standard User 4M2
(committed) Thu 20-Oct-11 11:40:56
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
vivaciti,

But I guess the line rental would be paid to you and one would lose the benefits of, for example, a BT contract where caller display and evening/weekend calls are free?

If that is the case do you offer a deal on evening/weekend calls and caller display as part of your phone package that is comparable with BT's?
Standard User PiKe
(knowledge is power) Thu 20-Oct-11 12:06:55
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
I highly recommend Voipfone btw, I use them in both a business and home environment and they're faultless.

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Standard User 4M2
(committed) Thu 20-Oct-11 12:27:04
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Looks good, but I would need something like this http://www.voipfone.co.uk/shop.php?method=view&pid=12 and I sometimes make landline calls that last nearly an hour and their 0845 tariffs are not so cheap (BT free evening and weekend includes 0845, also one can be kept on hold with 0845 numbers for extended periods as you probably know.)

From £2 per month (?) looks pretty good though...
Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 12:58:27
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
For the SMPF service then the phone would stay with BT (or whoever you have it with now)
Our Caller Display is 99p per month, and comparing our line rental with BT's and looking at our call prices of around 1p per minute then you would have to make a lot of call minutes per month for it to be cheaper.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User 4M2
(committed) Thu 20-Oct-11 13:06:02
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
vivaciti,

Just been on the phone to your office and keeping the BT line rental is fine for the partial LLU service and since I'm currently using broadband there is no activation charge.

However leaving vivaciti partial LLU could be a costly problem and unlike the xilo/uno full LLU deal you would not handle the change back to adsl1 (or perhaps to another partial or full LLU supplier?) for a minimal fee.

4M2.
Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 13:38:25
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
I am afraid not, but I think you are misunderstanding what they have said, they have said from full LLU they could move the "Phone line" back for the nominal fee (as could we) but you would still be looking at the same cost from the broadband point of view. I think you would need to check with them, but reading their post they are referring to the Phone line side only.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User XRaySpeX
(knowledge is power) Thu 20-Oct-11 13:40:22
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
However leaving vivaciti partial LLU could be a costly problem
Why? Isn't the free MAC process applicable and obligatory here?

@ Vivaciti: On your SMPF package, can the customer leave his Call Plan with BT as well as the line rental?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 13:46:07
Print Post

Re: Would TalkTalk be for me?


[re: XRaySpeX] [link to this post]
 
Yes, the phone line can stay with BT if you wish, unlike some we don't automatically place a cps order on the phone lines, so if the phone line is with say BT and you have a calls package with them (or anyone else) then that would stay the same, SMPF is only broadband (although we would like you to move your phones over to us of course)
Also as quite a few have asked, we have added the calls price list direct into our web site, so you can view the calls costs from there. http://www.vivaciti.net/product/4/phone-lines/24/pho...

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Facebook
Standard User 4M2
(committed) Thu 20-Oct-11 13:49:57
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
vivaciti,

Doesn't really matter: your 100GB partial LLU deal is too expensive anyway - nearly £20 + BT line rental per month would be a lot more than the xilo/uno 50GB full LLU deal (50GB per month would be more than adequate for my needs.)

Cheers, thanks for the info and your suggestions,

4M2.
Standard User gmoorc
(member) Thu 20-Oct-11 13:52:39
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
In reply to a post by vivaciti:
Our Caller Display is 99p per month

Is that right? I'm paying £1.80 blush
Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 13:56:43
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
You had been asking about the Partial LLU, Our Full LLU deal (phone and broadband) is 100GB and £24.60 per month, so actually cheaper??

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 13:58:36
Print Post

Re: Would TalkTalk be for me?


[re: gmoorc] [link to this post]
 
You should not be paying £1.80, it should be 99p + VAT, I think thats £1.18.
Raise an account query if your paying £1.80.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

Forum
Facebook
Standard User 4M2
(committed) Thu 20-Oct-11 14:00:59
Print Post

Re: Would TalkTalk be for me?


[re: XRaySpeX] [link to this post]
 
XRaySpeX,

The guy at vivaciti didn't mention anything about a MAC key if leaving vivaciti partial LLU when I made enquires on the phone, so sorry can not answer that one - may involve paying an activation fee to the next ISP perhaps? Things are not clear by any means!
Standard User 4M2
(committed) Thu 20-Oct-11 14:04:39
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
vivaciti,

OK, what happens when leaving vivaciti full LLU do you also cover the main costs of returning the line to BT?
Standard User PiKe
(knowledge is power) Thu 20-Oct-11 14:06:22
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
I *think* you use a MAC with a SMPF (Partial LLU).

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Standard User PiKe
(knowledge is power) Thu 20-Oct-11 14:07:00
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
You take a 12 month contract with BT and they reconnect for free usually.

I should have maybe researched this before going full LLU but I don't expect anything better to be available to me for some years (no 21cn RFS on my exchange!)

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Edited by PiKe (Thu 20-Oct-11 14:08:41)

Standard User XRaySpeX
(knowledge is power) Thu 20-Oct-11 14:10:57
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
@ Vivaciti: Perhaps you can answer this; Isn't the free MAC process applicable and obligatory for leaving your SMPF to BT or other Partial LLU ISP?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
ISP Representative TALKTALK_SUPPORT
(isp) Thu 20-Oct-11 14:13:29
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Hi All,

Just to calirfy a few points regarding the TalkTalk Members Forum.


Firstly you should be able to get the smae quality support from telephony contact. At no point do we in the Online Community Department claim anything otherwise. We act as an addition option to contact TalKTalk, not as a replacement to the tlephony support teams.


The Online Community department strive to deliver the best possible service we can and support customers through to the complete resolution of their issues. There is no reason our colleagues in telephony support should not do the same.


We do have a number of customers who use only the forum for support as they prefer this medium of contact. The use of forum (as is evident form the length of this thread) is becoming more and more prevelant and providing support via this medium is jsut a natural progression for many ISP's.


However in terms of offering the forum as a support tool we only do so to customer who we engage with via online forums and media such as facebook and twitter. By Default if these customers are posting in the Online domain its obvious that they have some form of internet access. Therefore referring to the forum is not seen as adverse as customers are able to get some from of internet access, otherwise our department would not be picking up their issue from the online domain.


We openly state on the form that we are not a real time response system. Where realtime respons eis necessary we advise to call telephony support for this very reason. However many customers choose to jsut post the details of the issue and subscribe to the thread. This way they receve an email notification when they have a reply and neednt spend time on hold... This is just a matter of preference and by giving multiple contac toptoins we are merely maximising the availability for customers to choose their prefered method.


Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 4M2
(committed) Thu 20-Oct-11 14:16:37
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
PiKe,

Sorry I think we are going around in circles with this one smile

But what if I don't want a 12 month contract with BT or pay a 60 quid fee to the Post Office for a line reconnection?

You'll be fine: I think Matt said that if you leave xilo/uno full LLU, for less than a fiver, they will reconnected you back to BT's kit smile
Standard User PiKe
(knowledge is power) Thu 20-Oct-11 14:18:43
Print Post

Re: Would TalkTalk be for me?


[re: XRaySpeX] [link to this post]
 
MAC process or not, it's free to migrate to, or from SMPF.

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Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 14:22:48
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Move the line back to a WLR line, £5.00 + VAT

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User 4M2
(committed) Thu 20-Oct-11 14:32:10
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
vivaciti,

Sounds good but I've got an ongoing contract with BT for line rental at the moment - any chance of a reduced monthly fee for 20-25GB per month usage from your current 100GB http://www.vivaciti.net/product/1/home-internet/13/b... in the future?
Standard User XRaySpeX
(knowledge is power) Thu 20-Oct-11 14:40:00
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
There are many ISPs who charge you if you don't use MAC process to leave.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User PiKe
(knowledge is power) Thu 20-Oct-11 15:04:24
Print Post

Re: Would TalkTalk be for me?


[re: XRaySpeX] [link to this post]
 
It's not always possible, as I found out, but as long as the gaining ISP raises the correct cease type, you will not be charged.

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Standard User XRaySpeX
(knowledge is power) Thu 20-Oct-11 15:15:10
Print Post

Re: Would TalkTalk be for me?


[re: PiKe] [link to this post]
 
Nowt to do with gaining ISP; it's a condition of the leaving ISP's contract, e.g. BT & Orange both charge you for leaving w/out a MAC.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User PiKe
(knowledge is power) Thu 20-Oct-11 15:27:35
Print Post

Re: Would TalkTalk be for me?


[re: XRaySpeX] [link to this post]
 
Most ISP's require notice, the MAC serves as this notice, but is not completely necessary and doesn't need to be used, with MPF migrations the MAC is useless.

Some ISP's will try to charge a cease fee, this is where the correct migration procedure from the gaining ISP is important.

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Standard User vivaciti
(fountain of knowledge) Thu 20-Oct-11 15:57:03
Print Post

Re: Would TalkTalk be for me?


[re: XRaySpeX] [link to this post]
 
Yes, a mac would just be requested as normal.

www.vivaciti.net
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Standard User Jack_Hackett
(knowledge is power) Thu 20-Oct-11 19:22:32
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
Talk Talk basic broadband is a fiver a month, how they do it that cheap I have no idea, so you must be getting a reduction so you will stay with them. Talk Talk no doubt is hoping to get money back on phone calls


I get free calls to all 01, 02 and 03 numbers and 40Gb allowance for £3 per month, i don't care if it discounted all i care about is it works and for two years it has.
Standard User Jack_Hackett
(knowledge is power) Thu 20-Oct-11 19:30:21
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Jack,

But what about the poor folks who have a basic problem and can not diagnose it themselves? They would surely turn to phone support where, I quote: "Free help - Our experts (real humans) are well-qualified and delighted to provide all the support you need." Taken from "Why choose TalkTalk?" on the TT web site. Perhaps that is a reference to the forum rather than phone support though...


As we all know forums are used to vent anger, there is no figure for people who phone support and do get help or do not get help but anyone thinking no one ever gets help (as some would suggest) needs their head read.
Standard User 4M2
(committed) Thu 20-Oct-11 19:44:20
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Jack,

But you have used phone support zero number of times, does that = 100% success or 100% failure?

If you had called phone support about your router problem I wonder what would have happened...you were able to diagnose the problem yourself and got it sorted via the forum, others may not have realised what the problem was and would probably and naturally have gone to phone support where there is "Free help - Our experts (real humans) are well-qualified and delighted to provide all the support you need." smile
Standard User Jack_Hackett
(knowledge is power) Thu 20-Oct-11 20:22:07
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Jack,

But you have used phone support zero number of times, does that = 100% success or 100% failure?

If you had called phone support about your router problem I wonder what would have happened...


Well i might have spoken to a support worker who offered to send me a new router to try (as they do in the forum) and i would be here singing their praises. wink
Standard User 4M2
(committed) Thu 20-Oct-11 20:31:38
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Jack,

You probably would have been OK with phone support, but as you say people who have tough time with it do shout the loudest. But what is the loudest: a scream of frustration or you singing their praises? LOL!
Standard User Myth
(member) Fri 21-Oct-11 05:15:25
Print Post

Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
3) Assuming you don't have any line faults or wiring issues, you will get line speeds 24/7 on their LLU service.


Do I claim my refund from you direct or from TalkTalk for not getting what you guarantee? wink

Just remember, yours is only one opinion of one brand of LLU at one exchange. Just like my opinion. And mine disagrees with yours. I don't however guarantee that someone will have issues, I'm quite happy for you and Jack. But over my many years with ISPs using various technologies and companies, I know when I'm seeing the influence of the last mile equipment and when I'm seeing the influence of the ISP. The slight intermittent issues I am seeing with this TT connection are not last mile, and therefore TT are not transparent, and therefore I feel it is right to rebutt your statement somewhat. Previous to this I have to go back to 2002-3 to a Tiscali 1mbit line to see a non-transparent ISP.

In theory, theory and practice are identical.....in practice they aren't!
Standard User zyborg47
(eat-sleep-adslguide) Fri 21-Oct-11 08:22:00
Print Post

Re: Would TalkTalk be for me?


[re: gmoorc] [link to this post]
 
In reply to a post by gmoorc:
In reply to a post by zyborg47:
since when? i thought all Talk Talk LLU was full LLU.

Some info in this thread.



i see, thanks for clearing that up, but I think I will stick with what I got, i don't want to give Talk Talk any of my money.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
ISP Representative TALKTALK_SUPPORT
(isp) Fri 21-Oct-11 08:33:54
Print Post

Re: Would TalkTalk be for me?


[re: Myth] [link to this post]
 
HI Myth,

It is correct that not all issues are solely related to wiring of line faults. If there are any issues surrounding congestion etc we would need to look into this in more detail. Investigating further would allow us to establish if is this is a known issue with necessary resolutions being implemented (sometimes increased capacity can take a little time with planning and implementation) or if it is something we need to bring to the attention of the network teams so necessary action can be taken.

Please feel free to join the Members Forum where we can investigate into the issues for you and advise further.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User zyborg47
(eat-sleep-adslguide) Fri 21-Oct-11 08:50:18
Print Post

Re: Would TalkTalk be for me?


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
As the above statements show, very easy to make a incorrect assumptions about an isp when you're not even a customer:

1) As i mentioned in that thread, talktalk do turn off DLM if you ask on their forums...shock horror!



but as i said before, you should not have to ask ont he forums, you should be able to phone them and get the answer.

i did eventually ask on the forums for this person, but since they have no idea what they was asking for or even know how to use a forum, then she found it a difficult way of communicating.

Still did not work, the service is still naff and she still gets naff speeds, Talk Talk don't seem to care




2) Calls to Talktalk's 0870 support number are free when dialled from a TalkTalk line... again shock horror!


I never said it was not free, true true I have to pay to phone the support for my ISp, but it is a geographic number so I can call on the mobile or home phone. they also don't read from a script and get confused if you ask them something that is not on the script and the one thing which I am pleased about, UK support, not overseas.

Got fed up with BT Indian call centres and their scripts and Talk Talk is no better, and don't say it is because Talk Talk is cheap.

3) Assuming you don't have any line faults or wiring issues, you will get line speeds 24/7 on their LLU service. If this wasn't the case, i would have left them long ago...i'm perfectly happy paying 30/40/50 quid a month for a quality ADSL service but the fact that i can get it for dirt cheap from Talktalk is icing on the cake. I would rather pour bleach in my eyes than go back to a BT (spit) ADSL1 based service againshocked



You may get the line speeds 24/7, but it is when they can't cope that is the problem. Lets take a example, of someone who have now left Talk Talk.

Sync speed was 5 megabits, actual speed was 2 most of the time, so was the rest of their speed if Talk Talk don't traffic manage?

Most places now have BT ADSL2+ service, not that it is much better than their ADSL1 service, in fact it was worse for me. I would not go back to a BT service unless I have to, the problem here is we have very few choices.

we have Sky and Talk Talk, both of then are fully unbundled now, which is fine until you want to leave and the one I am on Cable and wireless. The sad part is most people get blasted with Adverts, leaflets and door sales people mainly form Talk Talk, but also now and again from Sky. they sign up to these companies and have no idea what they are signing up for.

Cable and wireless resellers do really get known apart from word of mouth, but then people come out with not wanting to pay the price. People want something for nothing these days and companies like Talk Talk and Sky is to blame for that.

Tesco uses the C&W network for their best broadband, but like Sky and Talk Talk is is fully unbundled.

4) TalkTalk forum support is very, very good. If you don't believe me, have a look at the TT forums and see how the OCEs do their very best to solve issues despite the barrage of abuse they get from some customers


i don't agree with giving them abuse, but you can sometimes understand when people get angry and annoyed.

As for not being able to access the forums when your connection is down...ever heard of internet on smartphones? Nearly every Tom/Dick/Harry has one and even if you don't, all you have to do is pop over to your neighbours or friends.


I know a few people who got a smart phones, but most of the people I know that have Talk Talk don't have them, good grief one of them still got a old Nokia 3310.
So you saying that every Tom, dick and Harry have a smart phone is wrong.

why should people have to bother neighbours and friends, where if there is a problem a phone call should be able to sort out the problem and in most cases should be flipping quicker.
You get the answer there and then on a phone, you don't get it on forums.

But then again you won't need to access the forums more than 1-2 times (eg turn off interleaving if req'd) if nothing is wrong with your line.


But there are people that get a lot of problems with Talk Talk. what annoys me is people who have Talk Talk, get a naff speed and think it as normal because Talk Talk told them that is all they can get.

Thankfully it seems like Talk Talk have given up trying to get people to change to them around here, I have not seen any of their sale folk for ages. Now we got Sky stuck in the middle of high town.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Fri 21-Oct-11 08:51:42
Print Post

Re: Would TalkTalk be for me?


[re: vivaciti] [link to this post]
 
In reply to a post by vivaciti:
We can offer SMPF on these exchanges, and have been for some time.


Fair enough, but happy with my Cable and wireless network, would not want to give Talk Talk any money directly or indirectly

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Fri 21-Oct-11 08:54:17
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
baby_frogmella,

You stated: "As for not being able to access the forums when your connection is down...ever heard of internet on smartphones? Nearly every Tom/Dick/Harry has one and even if you don't, all you have to do is pop over to your neighbours or friends."

I think most people would just pick up a landline or mobile phone and call telephone support, then whilst on the phone the broadband, internet and phone connections could be tested for faults. An ISP technician may then talk the customer through any tests and resettings that they can do with their wiring/router/computer. This I've done on several occasions with low cost ISP's: a couple of years ago I tried O2 access for a few weeks (rubbish!) and the technicians, on three occasions, accessed my pc remotely and went into the O2 router in a vain attempt to diagnose/correct very poor peak time speeds.

Can this be done via the forum in real time? I think not!



Too right.
I know we are in this digital world where it seems like we have to log onto the internet to do everything, but some people still prefer using the phone.

i myself prefer to do things via email or forums, i hate phone, one of the most invasive things to be invented, apart from Google and Talk Talk new we are watching you system

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Fri 21-Oct-11 09:02:53
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
XRaySpeX,

The guy at vivaciti didn't mention anything about a MAC key if leaving vivaciti partial LLU when I made enquires on the phone, so sorry can not answer that one - may involve paying an activation fee to the next ISP perhaps? Things are not clear by any means!


Leaving partial LLU is easy, you ask for a MAc and change to who ever you want to, full LLU is the one that can cost and is a pain.

it took me a long time to decide if I should go for LLU or not, I was having loads of problems with Bt, but the thought of going LLU worried me.

I am glad I did change and since this is part LLU, it is easy to change if anything goes wrong.

Full LLU, will be cheaper, but more of a pain if you want to leave.

I pay just under £20 for my broadband, ok other ISps are cheaper for the same network, but I was with ADSL24 before and I was happy with their service, until I did something stupid and went back to Bt. My phone line is with first telecom, evening and weekend calls only, if I could get cheaper line rental without the extra calls I would, but eveyone seems to do evening and week ends calls for more or less the same price.


If you can afford it, go for partial LLU, if you can'6t then got for full LLU, but bear in mind the problems that can happen if you want to leave.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User zyborg47
(eat-sleep-adslguide) Fri 21-Oct-11 09:17:11
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
[

I get free calls to all 01, 02 and 03 numbers and 40Gb allowance for £3 per month, i don't care if it discounted all i care about is it works and for two years it has.
[/quote]

This is the problem, people want something fro nothing, it is these larger ISPs that will push and have pushed a lot of the smaller ones out. just like supermarkets have pushed the smaller shops out.

Once all the smaller Isps have gone, then the likes of sky, Talk Talk and Bt for that matter will put their prices up.


Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User 4M2
(committed) Fri 21-Oct-11 11:08:42
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
Adrian,

Reality is though that I could go with TT full LLU and pay nearly the same for broadband and phone as I am paying for Plusnet Pro broadband only (market 2 exchange.) When the cost of BT line rental is added then I'm paying about 10 quid per month more than I would with TT full LLU.

On the face of it "it's a no brainer": go with TT and save 10 quid per month for a similar service (even with my current retention discounts.) TT is the only full LLU provider at the exchange so there are no other choices for full LLU other than Opel/CPW resellers, e.g. xilo/uno and vivaciti. However resellers don't offer such a good deal with the landline, e.g. free evening and weekend calls are not included.

For my needs, the xilo/uno full LLU 50GB per month deal would probably be best: savings on the broadband/phone costs would probably outweigh the extra costs for evening and weekend calls and caller display. Upload and download speeds are not a big issue for me, as long as I get a consistent minimum 6.4Mbps downstream and 700Kbps upstream (which I am currently getting with Plusnet Pro) I would be quite happy. Also Matt (uno) said leaving xilo/uno would involve minimal cost and trouble.

A market 2 exchange leaves one with some very difficult choices!

4M2.
Standard User Jack_Hackett
(knowledge is power) Fri 21-Oct-11 17:38:47
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Jack,

You probably would have been OK with phone support, but as you say people who have tough time with it do shout the loudest. But what is the loudest: a scream of frustration or you singing their praises? LOL!


Some would say me singing their praises being the number one fanboy here. grin.
Standard User 4M2
(committed) Fri 21-Oct-11 17:52:56
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Jack,

If I went to TT, which I am very reluctant to do, and had no problems, like yourself, I'm sure I would also be a fanboy singing their praises. When all is said and done their prices are so attractive, especially when one is lumbered with a market 2 exchange smile
Standard User Myth
(member) Fri 21-Oct-11 18:02:37
Print Post

Re: Would TalkTalk be for me?


[re: TALKTALK_SUPPORT] [link to this post]
 
In reply to a post by TALKTALK_SUPPORT:
HI Myth,

It is correct that not all issues are solely related to wiring of line faults. If there are any issues surrounding congestion etc we would need to look into this in more detail. Investigating further would allow us to establish if is this is a known issue with necessary resolutions being implemented (sometimes increased capacity can take a little time with planning and implementation) or if it is something we need to bring to the attention of the network teams so necessary action can be taken.

Please feel free to join the Members Forum where we can investigate into the issues for you and advise further.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department


Hi Mark, are you suggesting that I should spend the time signing up and posting the details of the slight problem I had 2 weeks ago for 90 minutes, and that this very problem will be investigated, the reasons likely found, and that information plus a reasonable solution to future events would be communicated back to me? If so, I will do that and will keep this forum informed on your progress. If you mean you will generically look at the exchange to see if it is approaching congestion or has general work needing to be done, then that falls into my pro-active category of an ISP's job and should already have been done and implimented. Other companies manage this (and they charge more) but I understand TT's decision not to do things this way. I'm just saying it's not the way I do things and I am happy paying the extra to deal with companies who share my philosophy in this regard. Am just stuck with the downtime issue. Am on the Bradwell Abbey exchange if this helps anyone.

In theory, theory and practice are identical.....in practice they aren't!
Standard User zyborg47
(eat-sleep-adslguide) Fri 21-Oct-11 22:49:27
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Adrian,

Reality is though that I could go with TT full LLU and pay nearly the same for broadband and phone as I am paying for Plusnet Pro broadband only (market 2 exchange.) When the cost of BT line rental is added then I'm paying about 10 quid per month more than I would with TT full LLU.

On the face of it "it's a no brainer": go with TT and save 10 quid per month for a similar service (even with my current retention discounts.) TT is the only full LLU provider at the exchange so there are no other choices for full LLU other than Opel/CPW resellers, e.g. xilo/uno and vivaciti. However resellers don't offer such a good deal with the landline, e.g. free evening and weekend calls are not included.

For my needs, the xilo/uno full LLU 50GB per month deal would probably be best: savings on the broadband/phone costs would probably outweigh the extra costs for evening and weekend calls and caller display. Upload and download speeds are not a big issue for me, as long as I get a consistent minimum 6.4Mbps downstream and 700Kbps upstream (which I am currently getting with Plusnet Pro) I would be quite happy. Also Matt (uno) said leaving xilo/uno would involve minimal cost and trouble.

A market 2 exchange leaves one with some very difficult choices!

4M2.


At the end of the day the choice is yours, in theory LLU should be better than Bt offerings, i certainly found that when I went for LLU. I would not want to go back to a Bt IP stream service unless I have no choice, but saying that I would rather go back to a BT IP stream service than go fully LLU.


Are you happy with the service you get from Plusnet and is it a good price? If so then stay put.

As for phone line, myself I want a basic phone line, I am not worried about so called free evening and weekend calls or caller Id, I would love to have a fiver or so taken off my line rental per month and not bother with the so called add ons.

The only reason I got a landline is because of the Internet,w hich is why I am looking closely at the new wireless service that is being talked about around here.


TBH, i am the wrong person to ask about Talk Talk, I detest the company, so I would never recommend anyone going to them, but it you think they are right for you then go for it.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User 4M2
(committed) Sat 22-Oct-11 00:45:42
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
Adrian,

Years ago I had associations, of a sort, with new and second hand car dealers who started retailing mobile phones in the early days. Some of those traders have now become rich and famous, however their success was entirely based on persuasive sales techniques and their priority certainly didn't appear to be that of after sales service: it was essentially the successful formula for selling cars that evolved into the mass marketing of mobile phones.

TalkTalk's prices are very attractive, but one could say that their after sales service also lacks priority, so I will probably continue to avoid them unless there is no reasonable alternative.

You said: "...I am looking closely at the new wireless service that is being talked about around here." Please elaborate if you get time smile

An ironic situation that I've just remembered: one of those mobile phone entrepreneurs thought he would have a go with a JCB at digging out an area for a swimming pool in the grounds of his mansion and managed to accidentally sever the underground BT landline. He didn't have dialup internet and a landline phone for several days. He had to rely on BT after sales service to repair that and I reckon it cost him a fair bit!

Edited by 4M2 (Sat 22-Oct-11 01:28:02)

Standard User bigluap
(newbie) Sat 22-Oct-11 05:45:30
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
TalkTalk is ok while it works.

My Father joined them, when the exchange was unbundled, they informed him it would be changing soon, but he would have to pay the £5 excess in the mean time, the mean time last 9 months.

When they came to unbundle the exchange he lost his phone line, after 6 weeks of excuses, he is now with Virginmedia on their 10Mbit package.

I am not recommending this as a solution as in some area's ping can be quite high & be unsuitable for gaming.

I am also with Vm on 30Mbit and regulaly get 3 Mbytes per second download (32.6).
Standard User zyborg47
(eat-sleep-adslguide) Sat 22-Oct-11 09:17:11
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Adrian,

Years ago I had associations, of a sort, with new and second hand car dealers who started retailing mobile phones in the early days. Some of those traders have now become rich and famous, however their success was entirely based on persuasive sales techniques and their priority certainly didn't appear to be that of after sales service: it was essentially the successful formula for selling cars that evolved into the mass marketing of mobile phones.



That's the way to do it,

TalkTalk's prices are very attractive, but one could say that their after sales service also lacks priority, so I will probably continue to avoid them unless there is no reasonable alternative.



That is how they grab people, because the prices are good, a lot of people will look at the price and got for it. Saying that it can also work the other way, low prices, some people will think they are not going to get much for such low prices.

I know of one person who was talking to someone from Talk Talk and he was interested until TT said the price and this person said it was too cheap and decided not to bother.

You said: "...I am looking closely at the new wireless service that is being talked about around here." Please elaborate if you get time smile



There is a company around here that is putting a wireless system on churches, the idea is that people who can't get broadband or can't get very good broadband can at last have a decent speed. At the moment it is more out in the sticks, a friend of mine is waiting for it to come to her and is going to have a look at it because her broadband is not so good.

I read in our local paper that this system is going to put onto a church in the city and our Cathedral, both which I can see from my bedroom window.

What it consists of is a aerial stuck on customers house, it is a bit more than a normal aerial, but it does the same thing, then a router type box in the house.

Prices are not what you call really cheap 10Megabits is about £29 a month, but seeing that there is no need for a phone line I could get rid of the home phone.

It is just a thought, I will see what it is like at my friends house when it is provided.
The FUP seems okish and if you don't want 10Megabits you can have less for less cost.

it is a good thing, certainly int he sticks as most of these people will never get a decent broadband service any other way and here in the city, I can't see fibre coming here for a few years and even if it did, there will still be a lot of the city that will not be covered.

I am not bothered about very high speeds,, 40megabits, sure I would like another couple of megabits, put me up to about 5, but I don't need any more than that.

An ironic situation that I've just remembered: one of those mobile phone entrepreneurs thought he would have a go with a JCB at digging out an area for a swimming pool in the grounds of his mansion and managed to accidentally sever the underground BT landline. He didn't have dialup internet and a landline phone for several days. He had to rely on BT after sales service to repair that and I reckon it cost him a fair bit!


i wonder how long it took him to get though to BT?

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User 4M2
(committed) Sat 22-Oct-11 10:34:13
Print Post

Re: Would TalkTalk be for me?


[re: bigluap] [link to this post]
 
bigluap,

Your father was "luckier" than my cousin who had to pay £15 excess per month (surcharge) and wasn't informed of that when he entered into a new contract nor that he would not be unbundled. He thought he would be unbundled and pay the advertised lower price.

It was not until he got his first monthly bill for the new contract that he discovered the discrepancy and then it was too late to back out of the contract.
Standard User 4M2
(committed) Sat 22-Oct-11 10:40:01
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
Thanks for the info Adrian - best of luck with that.

"i wonder how long it took him to get though to BT?" Not long, he probably had a direct link to BT's top brass via his mobile smile
Standard User zyborg47
(eat-sleep-adslguide) Sat 22-Oct-11 19:50:53
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Thanks for the info Adrian - best of luck with that.

"i wonder how long it took him to get though to BT?" Not long, he probably had a direct link to BT's top brass via his mobile smile


Here is the website, I know you will not be able to get it, but it will give you better info than I can

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User Jack_Hackett
(knowledge is power) Sat 22-Oct-11 20:13:35
Print Post

Re: Would TalkTalk be for me?


[re: 4M2] [link to this post]
 
Your father was "luckier" than my cousin who had to pay £15 excess per month (surcharge) and wasn't informed of that when he entered into a new contract nor that he would not be unbundled. He thought he would be unbundled and pay the advertised lower price.

It was not until he got his first monthly bill for the new contract that he discovered the discrepancy and then it was too late to back out of the contract.


I have seen this discussed in the TT website and i am sure they got a reduction in price to match what they would have been paying once the exchange was unbundled.
My wife was told by a TT rep outside our local Tesco 3 years ago that we were to be unbundled in 3 months, she didn't sign up and it was 12 months later when we did get unbundled, i assumed this would have stopped years ago as so many exchanges have now been unbundled, obviously it hasn't.

.

Edited by Jack_Hackett (Sat 22-Oct-11 20:15:35)

Standard User 4M2
(committed) Sat 22-Oct-11 21:31:02
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Jack,

To cut a long story short, my cousin was on an IP Stream product with TalkTalk paying them for the phone/broadband package and line rental. Then a few years back he got a sales call from TT saying that his exchange was unbundled and he could get a much cheaper deal. So naturally he took up the deal and entered into a new contract. Speeds and the exchange equipment was of little interest to him because he was previously getting adequate speeds for his needs but obviously the cheaper price was of great interest to him smile

Because he was previously with TT, and had just renewed his contract, the only communication he got from TT was a new wireless router without any enclosed letter confirming the status of his new contract. Anyway after a month he gets a bill for broadband/phone and line rental plus a £15 surcharge for remaining on IP Stream. The exchange was indeed unbundled but had limited capacity - then the nightmare began!

Eventually all this was sorted out satisfactorily with the final loose end being the answer phone service that eventually started working just a few months ago. Now he is very happy with the service, peak time speeds are fine, latency is fine and most importantly the price is fine.

Because the problem began for my cousin a while back your assumption that this and similar issues stopped years ago is most probably correct.
Standard User Myth
(member) Sat 29-Oct-11 23:26:10
Print Post

Re: Would TalkTalk be for me?


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
There is a company around here that is putting a wireless system on churches, the idea is that people who can't get broadband or can't get very good broadband can at last have a decent speed.


I wonder if the term Godspeed will come back into fashion

In theory, theory and practice are identical.....in practice they aren't!
Standard User Jack_Hackett
(knowledge is power) Sun 30-Oct-11 18:17:38
Print Post

Re: Would TalkTalk be for me?


[re: Myth] [link to this post]
 
In reply to a post by Myth:
In reply to a post by zyborg47:
There is a company around here that is putting a wireless system on churches, the idea is that people who can't get broadband or can't get very good broadband can at last have a decent speed.


I wonder if the term Godspeed will come back into fashion


Grooooooooan grin

Hope they dont have problems with Laytency. laugh


.
Standard User Myth
(member) Sun 30-Oct-11 19:37:24
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
not if you use the ADSLNation master socket faithplate wink

In theory, theory and practice are identical.....in practice they aren't!
Standard User Jack_Hackett
(knowledge is power) Sun 30-Oct-11 19:47:36
Print Post

Re: Would TalkTalk be for me?


[re: Myth] [link to this post]
 
In reply to a post by Myth:
not if you use the ADSLNation master socket faithplate wink


grin
ISP Representative TALKTALK_SUPPORT
(isp) Tue 01-Nov-11 13:34:48
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
hi all,

with regards my reference to the TalkTalk members Forum we offer this as a support platfrom for any customer we engage with via social media or online forums. This is to provide a matched contact method.


There is no obligation to sign up to the forums and customers are free to use telephony based support if they wish. The forum just provides an alternative method with which your issues can be managed. We are resourced to assist and support with any account or service related issues and fault management as necessary.

As such if custoemr wish to raise issues to us but do not wish to use telephony support they may join the forum where we can provide the same functions as any of the telephony teams in regards to billing and services.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User bilbo8
(committed) Wed 02-Nov-11 23:23:04
Print Post

You dont half spout some garbage Jack


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
People wonder why I go for the smaller companies, may pay more, but at least I normally get decent customer service, plus a service that works.


If the service works why would you need good customer service.

Two years with TalkTalk and i haven't had a single problem so for me the service works and i know i can get great help from the forum if phone support fails me should i ever need it., all for £3 per month.


.



what a load of old guff !!

lots and lots and lots and lots and lots of unfortunate talk talk users got taken in by this shambolic company and wished to god they had never heard of talk talk. you dont half spout some rubbish jack.

Happy anywhere, as long as it ISNT talk talk.
Standard User Jack_Hackett
(knowledge is power) Thu 03-Nov-11 20:36:28
Print Post

Re: You dont half spout some garbage Jack


[re: bilbo8] [link to this post]
 
what a load of old guff !!

lots and lots and lots and lots and lots of unfortunate talk talk users got taken in by this shambolic company and wished to god they had never heard of talk talk. you dont half spout some rubbish jack.


The leader of the anti TT squad posts again, as for rubbish you are well known for spouting it here, remind us when you were last a TT customer.

Take on popular topic in the TT forum, 4 pages today 50% are threads with new answers to old threads so two pages of new threads say 50 new posts, with 4.2 million plus customers its a drop in the ocean.

There will be millions like me who have never had a problem but dont post "what a great service TT provide" as that is not the way forums work but to address the balance here goes -

http://www.talktalkmembers.com/forums/showthread.php...
Standard User Myth
(member) Tue 15-Nov-11 17:51:09
Print Post

Re: You dont half spout some garbage Jack


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
dont post "what a great service TT provide" as that is not the way forums work


finally admits he isn't using this forum correctly wink

(just couldn't resist soz)

In theory, theory and practice are identical.....in practice they aren't!
Standard User Jack_Hackett
(knowledge is power) Tue 15-Nov-11 18:36:53
Print Post

Re: You dont half spout some garbage Jack


[re: Myth] [link to this post]
 
In reply to a post by Myth:
In reply to a post by Jack_Hackett:
dont post "what a great service TT provide" as that is not the way forums work


finally admits he isn't using this forum correctly wink

(just couldn't resist soz)


I only use the forum to play the word games as i never have any reason to ask for help, long may it continue.

TT's number one Fanboy out. grin
Standard User kremmen64
(newbie) Thu 17-Nov-11 12:01:17
Print Post

Re: Would TalkTalk be for me?


[re: TALKTALK_SUPPORT] [link to this post]
 
In reply to a post by TALKTALK_SUPPORT:
As such if custoemr wish to raise issues to us but do not wish to use telephony support they may join the forum where we can provide the same functions as any of the telephony teams in regards to billing and services.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department


So anyone can post up there with a problem, wait 9 days for a reply, and then be told 'oh we didnt think you wanted it fixed as you said you were leaving'

Yeah, great service there bud.
Standard User Jack_Hackett
(knowledge is power) Thu 17-Nov-11 18:12:29
Print Post

Re: Would TalkTalk be for me?


[re: kremmen64] [link to this post]
 
So anyone can post up there with a problem


No only TT customers can post.

wait 9 days for a reply,


99% of posts are answered the next day by the OCEs.
Standard User kremmen64
(newbie) Fri 18-Nov-11 10:32:26
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
So anyone can post up there with a problem


No only TT customers can post.

wait 9 days for a reply,


99% of posts are answered the next day by the OCEs.


[img] large generic facepalm picture [/img]

well it took me 9 days to get an answer...and it was wholly unstisfactory.
ISP Representative TALKTALK_SUPPORT
(isp) Tue 22-Nov-11 12:27:14
Print Post

Re: Would TalkTalk be for me?


[re: kremmen64] [link to this post]
 
HI Kremmen,


Can you confirm what was unsatisfactory regarding the response you recieved and we can look into this for you.

Which section was the thread posted in?

Regards

Mark
TalkTalk Online Community Departmenty

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Jack_Hackett
(knowledge is power) Tue 22-Nov-11 13:25:49
Print Post

Re: Would TalkTalk be for me?


[re: kremmen64] [link to this post]
 
[img] large generic facepalm picture [/img]



And as i said 99% of customers who prefer to use the forum rather than phone support get an answer the next day, i think that would be considered great customer service.

[img] large generic rolleyes picture[/img]


.

Edited by Jack_Hackett (Tue 22-Nov-11 13:31:23)

Standard User TalkTalk1969
(learned) Tue 22-Nov-11 15:51:34
Print Post

Re: Would TalkTalk be for me?


[re: Jack_Hackett] [link to this post]
 
Wouldn't it be better to get an answer the very same day using the phone support. ?
Standard User Jack_Hackett
(knowledge is power) Tue 22-Nov-11 17:58:12
Print Post

Re: Would TalkTalk be for me?


[re: TalkTalk1969] [link to this post]
 
In reply to a post by TalkTalk1969:
Wouldn't it be better to get an answer the very same day using the phone support. ?


It depends what you are asking, I asked for a profile change to get the most i could out of my line and a few changes later it was running at its fastest and most stable, as it wasn't an emergency the time it took to respond (which was the next day in all cases) was not a big issue so using the forum was the easiest way to ask for help.
If i had an intermittent connection rather than mess about and find out for myself how incompetent PS is (if in fact it is) I would simply post the answers to the sticky and ask for a profile change, if it was an emergency then obviously PS is the quickest option.
Standard User kremmen64
(newbie) Tue 22-Nov-11 18:09:24
Print Post

Re: Would TalkTalk be for me?


[re: TALKTALK_SUPPORT] [link to this post]
 
In reply to a post by TALKTALK_SUPPORT:
HI Kremmen,


Can you confirm what was unsatisfactory regarding the response you recieved and we can look into this for you.

Which section was the thread posted in?

Regards

Mark
TalkTalk Online Community Departmenty


Connection Thread, but it was moved - tbh i've not been back to check as It's like banging your head against a wall. Personally If had had staff like that they would be fired on the spot and replaced with ones who actually care about the customer.

I'm in contact with your 'Jeapody Team' atm - we have been going through a few things on the phone, but no progress made as yet.

The Router is the chief suspect at this time, although another of your tech team said my line voltage was very low.

Needless to say i'm getting very frustrated.
Standard User zyborg47
(eat-sleep-adslguide) Wed 23-Nov-11 10:16:12
Print Post

Re: You dont half spout some garbage Jack


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
The leader of the anti TT squad posts again, as for rubbish you are well known for spouting it here, remind us when you were last a TT customer.

Take on popular topic in the TT forum, 4 pages today 50% are threads with new answers to old threads so two pages of new threads say 50 new posts, with 4.2 million plus customers its a drop in the ocean.

There will be millions like me who have never had a problem but dont post "what a great service TT provide" as that is not the way forums work but to address the balance here goes -

http://www.talktalkmembers.com/forums/showthread.php...



You are right there are people who don't have a problem, but there are also people that do have a problem but don't realise it. Alot of people have no idea what speed they should get and a lot don't know what speed they are getting, of cause that is not just with Talk Talk.

We was chatting about broadband at break yesterday and someone said she was changing from Talk Talk to Sky as she been having problems with Talk Talk, billing more than anything. speed wise she is not going to get great speed because she lives further from the exchange than I do.

4 other people sitting on the table also said they wanted to get away from Talk Talk, but sure where to go. they have all been hoodwinked by Talk Talk door sales people into having Talk Talk because of the low price and being told told they would get good speeds.

One person have been disconnected from the internet for 4 weeks and Talk Talk still not sorted it. Myself if a ISp have not sorted it after a couple of days I would be gone.

I don't know what speeds these people are getting as I did not ask, but it seems they are all pretty fed up with Talk Talk.


Had a leaflet from Talk Talk a couple of days back, offering something or other going by the envelope, a waste of time really since they have capacity issues in this city, it went straight into the bin anyway.

you would think they would try not to get more customers if they have capacity issues, but no Talk Talk will jam more and more people onto their network.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User baby_frogmella
(committed) Wed 23-Nov-11 11:24:10
Print Post

Re: You dont half spout some garbage Jack


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
you would think they would try not to get more customers if they have capacity issues, but no Talk Talk will jam more and more people onto their network.


Sorry but that is total bull. TalkTalk may be a lot of things but their LLU network is NOT congested and has plenty of bandwidth available, primarily because they heavily throttle P2P rapists; P2P is the only protocol they throttle and i say well done to them! In my 13 months of TalkTalk LLU service, i always get line speeds 24/7....far far better than being on a BT (spit) ADSL1 service which i swear i will never go back to. Oh and before you say i'm a TT fanboi, the moment TalkTalk mess me about is the moment i will happily pay the remainder of my contract with TT and go to a C&W LLU reseller such as Xilo or Aquiss. But the fact that they haven't in the 13 months i've been with them, shows they must be doing something right.

Personally i think if TalkTalk want to improve their reputation, they should ditch their phone support and go to web forum support only....a bit like Giffgaff (O2 virtual network) which is only web support) which has a good reputation. Then issue every TT customer with a free 0870 dial up number (ala their free 0870 customer support no.) in order for them to have free backup access to internet should their broadband service be down. Everyone would be a winner all round smile

TalkTalk Plus LLU ADSL2+ 18015/1019 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220

Edited by baby_frogmella (Wed 23-Nov-11 11:28:37)

Standard User zyborg47
(eat-sleep-adslguide) Wed 23-Nov-11 13:08:55
Print Post

Re: You dont half spout some garbage Jack


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
Sorry but that is total bull. TalkTalk may be a lot of things but their LLU network is NOT congested and has plenty of bandwidth available, primarily because they heavily throttle P2P rapists; P2P is the only protocol they throttle and i say well done to them! In my 13 months of TalkTalk LLU service, i always get line speeds 24/7....far far better than being on a BT (spit) ADSL1 service which i swear i will never go back to. Oh and before you say i'm a TT fanboi, the moment TalkTalk mess me about is the moment i will happily pay the remainder of my contract with TT and go to a C&W LLU reseller such as Xilo or Aquiss. But the fact that they haven't in the 13 months i've been with them, shows they must be doing something right.


You really should read what I put.

I said nothing about congestion, I said capacity issues, a different thing.


List from Kitz on what is available at our Exchange

LLU
AOL Not available
Be* Not available
C&W/Bulldog Available
Edge Telecom Not available
Homechoice Not available
Lumison Not available
NewNet Not available
Node4 Not available
O2 Not available
Pipex Not available
Smallworld Not available
Sky/Easynet Available
TalkTalk Capacity Issues
Tiscali Not available
WB Internet Not available
Zen Not available

Oh yes, Talk Talk also confirmed with someone I know that is looking at going from Bt that they have capacity issues here

In other words they they are running out of equipment at the exchange, It be fine they will soon have some spare when these people leave.

Thankfully because of their capacity problems this person decided not to bother and now looking at other providers, but like a lot of people they want to pay as little money as possible. this is why the broadband system in this country is naff, because there is no incentive for communication companies to update as they get very little money from customers.

LLU is pretty cheap now, which is why Talk Talk is updating more exchanges, but I don't see Talk Talk putting fibre anywhere, they will piggy back on Bt.

I hate Bt as well and will never go back with them if i can help it, but I can't decide if I hate BT or Talk Talk more.

Personally i think if TalkTalk want to improve their reputation, they should ditch their phone support and go to web forum support only....a bit like Giffgaff (O2 virtual network) which is only web support) which has a good reputation. Then issue every TT customer with a free 0870 dial up number (ala their free 0870 customer support no.) in order for them to have free backup access to internet should their broadband service be down. Everyone would be a winner all round smile



That is going to work really well. not.
How many people have dial up modems these days, I can't see Talk Talk giving away a dial up modem as well as a router.
What happens if someone can't get onto the net via dial up or broadband?

Don't forget Talk Talk are not just for broadband, they also do just phones as well.


anyway, as much as I prefer to go online and do things, and get support, some people don't and prefer to speak to someone, if Talk Talk can't offer a decent customer service via a phone then maybe they should take lessons from some of the smaller ISPs.

Sadly Talk Talk are not the only ones with the problem.
Most big companies customer service stinks and the telecommunication and utility market are about the worse.


You really should think about things before you get these ideas.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User baby_frogmella
(committed) Wed 23-Nov-11 15:12:12
Print Post

Re: You dont half spout some garbage Jack


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
You really should read what I put.

I said nothing about congestion, I said capacity issues, a different thing.


I apologize, i misunderstood what you meant. However if TalkTalk have capacity issues at a particular exchange then they may not be able to add additional capacity simply because of space restraints at the exchange...factors which could affect any LLU isp.

In reply to a post by zyborg47:
That is going to work really well. not.
How many people have dial up modems these days, I can't see Talk Talk giving away a dial up modem as well as a router.
What happens if someone can't get onto the net via dial up or broadband?


Actually many desktop or laptop pc's already have a 56k modem built in...they're ten a penny these days. Also don't forget nearly every man and his dog have an internet enabled smartphone these days, so getting alternative means of internet access when your Talktalk connection is down is hardly an issue. Anyway the point i was trying to make was that if talktalk want to continue their current policy of dirt cheap broadband/tel and improve their reputation at the same time, it makes sense for them to ditch their phone support and stick to web forum support where decent support is pretty much guaranteed; it works well with companies such as GiffGaff (ok i know they're smaller than TalkTalk but most of their customers are happy to use forum support in exchange for a cheap mobile service).

You will know very well that AAISP type quality phone support costs money and TalkTalk would lose many customers if they were to increase charges for quality phone support...me & you might be happy to pay more for quality phone support but the masses won't...which is perfectly understandable given the current economic climate. Many people choose Talktalk based purely on cost and nothing else. Some of us choose TalkTalk simply because there's no other LLU supplier at the exchange and are savvy enough to know to stick to their forums for decent support.

In reply to a post by zyborg47:
Sadly Talk Talk are not the only ones with the problem.
Most big companies customer service stinks and the telecommunication and utility market are about the worse.

In an ideal world, all of us would be millionaires and then we could choose a telecom/utility company based on their product and their quality of support. But the world isn't perfect and many people will always go for the cheapest, hence why companies like TalkTalk offer dirt cheap broadband/tel to attract the masses at the cost of their poor phone support frown

TalkTalk Plus LLU ADSL2+ 18015/1019 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220
Standard User zyborg47
(eat-sleep-adslguide) Thu 24-Nov-11 21:10:56
Print Post

Re: You dont half spout some garbage Jack


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
I apologize, i misunderstood what you meant. However if TalkTalk have capacity issues at a particular exchange then they may not be able to add additional capacity simply because of space restraints at the exchange...factors which could affect any LLU isp.


fine, no problem.

But what I am getting at, what is the point in sending leaflets around the area when they know they are running sort of space?

Our exchange is not that big now, most of it is now offices and also used for the traffic police. I can't see Talk Talk putting more equipment in, they will wait until someone leave, which they will.

They will have one space in two weeks time and another couple of spaces at least after Christmas.
Actually many desktop or laptop pc's already have a 56k modem built in...they're ten a penny these days.


Most of them don't, some laptop do as some countries abroad still use dial up, but netbooks don't, tablets don't and I have not seen a new desktop for years with a modem built in. what is the point very few people got dial up now.

But that reminds me, I need to get a dial up modem for someone as they are using my old Courier as a temp modem and there are cables everywhere, must look around for one.
Also don't forget nearly every man and his dog have an internet enabled smartphone these days, so getting alternative means of internet access when your Talktalk connection is down is hardly an issue
.

again, not everyone do, I know at least one person with a Talk Talk connection who don't have a built in dial up modem, I know because i built the machine and she don't have a smart phone, got a old Ericsson phone, sure you can access a limited net service, but it is very slow.

Thinking about it there are a few people I know that don't have a smart phone and a dial up modem. i can think of seven off the top of my head.



Anyway the point i was trying to make was that if talktalk want to continue their current policy of dirt cheap broadband/tel and improve their reputation at the same time, it makes sense for them to ditch their phone support and stick to web forum support where decent support is pretty much guaranteed; it works well with companies such as GiffGaff (ok i know they're smaller than TalkTalk but most of their customers are happy to use forum support in exchange for a cheap mobile service).


GiffGaff is not smaller than Talk Talk, they are part of O2 which is a massive company. Are you saying that there is no way to get in touch with Giffgaff apart from email or web? That is pathetic, and worse since they are a mobile phone company.

What you are saying is just a cop out simple as that, Talk Talk should stop using Indian call centres and employ people who know what they are doing and don't get lost when someone takes them away from the script. Bt is no better, and they charge a lot more than Talk Talk for their naff service, so saying it is to do with price is a excuse.

The problem is no one gives a [censored], good customer service in this country is hard to come by and it is normally the smaller companies that knows how to give the service we deserve to get, after all it is you and me that are paying their wages.

Working in a customer based environment myself I remind myself of that a lot, not that I get to mingle with customers much these days as I am now in the warehouse.


From a larger company the best customer service I have had is from Morphy Richards.
As most people on here knows, I have never been a customer of Talk Talk, but i have had contact with them a few times and trying to choose who is worse, them or Bt is difficult,even Sky is better.

You will know very well that AAISP type quality phone support costs money and TalkTalk would lose many customers if they were to increase charges for quality phone support...me & you might be happy to pay more for quality phone support but the masses won't...which is perfectly understandable given the current economic climate. Many people choose Talktalk based purely on cost and nothing else.


I have no idea what AAISP customer service is like, they are way over priced for me, I don't mind paying a bit extra, but there is a limit.

You have hit the nail on the head, when yo say people go to Talk Talk because they are cheap, you are right and that is the main problem. Most customers don't care or don't know what service they are getting, they only care when they can't get on the net.

A few years back before TT unbundled our exchange, I had someone come to the door from TT and told me all this stuff about how much cheaper they are than BT and that what it was all about, until I mentioned that it would not be cheaper than Bt as our exchange was not unbundled, it was only then that he pointed out that was going to happen in June, he just did not say which June. It took almost 2 years for TT to unbundle the exchange.

I had someone else come to the door when that happened, again all about price and then told me some lie about someone down the road getting 6megabits, not in a month of Sundays and since the exchange had only been unbundled for a week I doubt anyone down the road was on it anyway.
When I told him to go away and after going to my next door neighbour and told to go away there as well, he went down the street shouting don't anyone want cheap broadband in this street. i shouted after him if it comes from Talk Talk , no way

But it is because of this getting broadband for next too nothing that there is no money to expand, if people was willing to pay more then we may, only may mind you, have a better broadband system in this country.


Talk Talk is not going to put their own fibre network in, they can piggy back on Bt, let Bt do the cost, skys the same, that is how they can keep the price down.

When we first had broadband here i was paying £40 a month for 512Kbits, I was glad when it went down to £30 12 months later mind you, but just under £20 a month which is what I pay now is a bargain for around 4megabits of of un-managed, unlimited broadband. Talk Talk £5 is just far too cheap. they can't be making money on it, their money must come from phone calls and line rental, which is why they only allow people to go fully LLU. That is also the reason Sky changed to fully LLU as well, but Sky broadband is not as cheap as TT, but it is still dirt cheap

Some of us choose TalkTalk simply because there's no other LLU supplier at the exchange and are savvy enough to know to stick to their forums for decent support.


I can understand that to a certain degree, but even when TT was the only ones at our exchange there was no way I was going onto a fully unbundled system and also no way I was going to give Talk talk any of my money.


Cable and wireless Did unbundled the exchange here before TT, but no one offered it for home users at the time, i would have stayed with a Bt based service, but not Bt if I did not have access to C&W network. Saying that I may have gone with the sky network before they went fully unbundled.

Never going to put my phone in with my broadband again

In an ideal world, all of us would be millionaires and then we could choose a telecom/utility company based on their product and their quality of support. But the world isn't perfect and many people will always go for the cheapest, hence why companies like TalkTalk offer dirt cheap broadband/tel to attract the masses at the cost of their poor phone support frown



That is why this country is in the mess it is in and why nothing gets done and then people complain that we are backwards, of cause we are backwards, no one is paying to get in front.
It seems almost everything we do in this country technology wise is naff. Broadband, [censored], digital radio a total waste of time, our so called replacement for analogue t.v a complete and total load of rubbish

Too many big companies raking it in and not giving a [censored] about infrastructure

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User InQ
(member) Fri 25-Nov-11 17:11:49
Print Post

Re: You dont half spout some garbage Jack


[re: zyborg47] [link to this post]
 
Giffgaff are far from poor.
Standard User kremmen64
(newbie) Fri 09-Dec-11 13:33:06
Print Post

Re: You dont half spout some garbage Jack


[re: InQ] [link to this post]
 
Well my problem is fixed at least tongue

I waited with baited breath for the jeopody teams analysis of the problem, but after doing the usual [censored] (pull everything out etc) they stunned me by announcing there was nothing wrong.

A few hours late everything suddenly worked as normal again after the phoneline went dead for the umpteenth time, and everyone I knew who had TT on my exchange had normal internet again.

I asked TT what miracle occured, but they didnt know either.
So to sum up

Internet goes bad for no reason, and comes back for no reason 3 months later. TT has no idea why this happened and people still defend them when it's clear they have no idea how their own network operates.

Really?
Standard User BatBoy
(legend) Fri 09-Dec-11 20:28:17
Print Post

Re: You dont half spout some garbage Jack


[re: kremmen64] [link to this post]
 
In reply to a post by kremmen64:
Well my problem is fixed at least tongue

I waited with baited breath for the jeopody teams analysis of the problem, but after doing the usual [censored] (pull everything out etc) they stunned me by announcing there was nothing wrong.

A few hours late everything suddenly worked as normal again after the phoneline went dead for the umpteenth time, and everyone I knew who had TT on my exchange had normal internet again.

I asked TT what miracle occured, but they didnt know either.
So to sum up

Internet goes bad for no reason, and comes back for no reason 3 months later. TT has no idea why this happened and people still defend them when it's clear they have no idea how their own network operates.

Really?
Maybe it was an exchange problem - Openreach - rather than a TalkTalk problem?



______________________________________________________________________________. __________________
ISP Representative TALKTALK_SUPPORT
(isp) Tue 13-Dec-11 14:05:36
Print Post

Re: You dont half spout some garbage Jack


[re: BatBoy] [link to this post]
 
Hi Kremmen,

Can you confirm which exchange this was and we cna look to check the outages for the area and see if there is more info we can provide

Regards

Mark
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User kremmen64
(newbie) Fri 23-Dec-11 00:36:55
Print Post

Re: You dont half spout some garbage Jack


[re: TALKTALK_SUPPORT] [link to this post]
 
Kesgrave exchange, and it was not just me but also my neighbors and another couple of people i know in the area.

It's fixed up to a point - web pages still load a lot slower than they did a few months ago, but I cant force you guys to fix it properly so I'm stuck with it as I dont want to sign another deal until the FTTC box nearby is switched on.

Needless to say you wont have many customers left around these parts soon.
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