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I assume you are the same Mark from the talk talk forum that not only refused to take my issues seriously, refused to look into any of my issues, refused to contact me in any shape or form, and in the end you even banned me from posting on the talktalk customer forum, saying my complaint is being handled, and there's no reason for me to post any more (censorship).
As for the CEO office handling my complaint, that's a laugh!
I had a letter saying the CEO manager had tried to call me ON THE LINE TALK TALK CANCELLED, and couldn't get through (another complaint on the way, you have my mobile number on file) she asked if I called on the 0330 number, which I have done 6 times, each time going to voice mail, which I have left my full contact details, yet nobody has called me.
I have just this moment emailed a complaints forum plus supporting evidence to the Information Commissioners Office, I have another 4 weeks, then I can pass my complaint to the telephone watch dog.
I have also been in touch with Consumer Watch South West, formerly Trading Standards, who are also interested in my case.
All communication with TalkTalk has been recorded and filed by myself, including this message, and yours on this forum.