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Standard User Oliver341
(knowledge is power) Wed 24-Oct-12 21:07:35
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Re: TalkTalk are crooks!


[re: jelv] [link to this post]
 
In reply to a post by jelv:
He only told TalkTalk he wanted to leave AFTER they demanded £500.

From what he's written so far, that's not clear.


In reply to a post by jelv:
Lets make one thing absolutely clear - none of his services were with TalkTalk until around a month ago - he does not owe them £500

If someone joins Talktalk on an 18 month contract and leaves after a week, they are liable for the costs arising from the remainder of the contract. His posts make it quite clear he's placed an order for Plusnet, which will trigger the early termination fees at Talktalk.

So even if the first amount of £570 is a completely different issue (which I doubt), he most certainly will owe Talktalk £570 for the remainder of his contract when Plusnet take over his services.

Oliver.

Edited by Oliver341 (Wed 24-Oct-12 21:09:11)

Standard User Futaura
(committed) Wed 24-Oct-12 22:46:55
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Re: TalkTalk are crooks!


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by jelv:
He only told TalkTalk he wanted to leave AFTER they demanded £500.

From what he's written so far, that's not clear.

For what it's worth, I agree - there is a lack of detail on that other thread, and so much of the detail actually given is out of context. It's hard to make any real conclusions without all the facts. From the OP's posts on TTMF, it would appear he has had several altercations with the TT telephone support, and it could well be that his service was cancelled. I don't quite get why you would switch to a new ISP and research them after you've joined them, which is what the OP did, and indeed switch to TT because PN put their price up, but not phone PN up first to see if they can offer a better deal (they apparently later initiated a call to the OP after the TT order had been made, offering a deal cheaper than the price paid before the price rise - doh!). So much of what has been written just doesn't add up.

Also, IMHO, the suggestion to spam all the forums about this issue is not going to help - not to mention being embarrassing if it turns out the OP was at fault, although from the look of all the posts elsewhere, I don't think embarrassment will be an issue smile.
Standard User Oliver341
(knowledge is power) Wed 24-Oct-12 23:24:34
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Re: TalkTalk are crooks!


[re: Futaura] [link to this post]
 
In reply to a post by Futaura:
Also, IMHO, the suggestion to spam all the forums about this issue is not going to help - not to mention being embarrassing if it turns out the OP was at fault, although from the look of all the posts elsewhere, I don't think embarrassment will be an issue smile.

What will be an issue is trying to get some kind of amicable settlement after repeatedly calling Talktalk staff members "morons" on their own forum. After that, he can be pretty sure that Talktalk will chase every penny of the £570 early termination charge.

Oliver.


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Standard User woweebert
(fountain of knowledge) Thu 25-Oct-12 00:55:11
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Re: TalkTalk are crooks! or are they ?


[re: Oliver341] [link to this post]
 
I agree , it don't add up and details are very light in the OP threads , as has been said already the amount is so close to what you would have to pay if canceling early it has to be that .
And doing the reading between the lines and as its obvious the OP wants people on his side , a little spin on the truth goes a long way whilst trolling about a early termination fee .

Anyway if the OP is telling the truth they will have TalkTalk banged to rights in any small claims court in the land and should recoup expenses and costs and inconvenience to make a nice payout and if done properly , very worth while taking a company to court when they mess up so bad .

But if the OP does not have it right and it is indeed a early termination fee as they got offered a better deal by Plusnet after joining TalkTalk so went straight back , they will get a new one tore for them by the TalkTalk brief and may well have to pay TalkTalks costs and expenses . not a good day at court .

If all of this happened with in the cooling down period i would take them to court what ever the truth is .

Edited by woweebert (Thu 25-Oct-12 02:06:32)

Standard User jelv
(knowledge is power) Wed 31-Oct-12 17:48:14
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TalkTalk are "a bunch of useless morons"


[re: jelv] [link to this post]
 
This saga is still going: http://community.plus.net/forum/index.php/topic,1085...

His account is still blocked and he can't get anyone to investigate.

(and before anyone complains about the subject of this post it's in quotes because it's a direct quote from the linked post)

jelv

Plusnet user since November 2001
Administrator MrSaffron
(staff) Wed 31-Oct-12 20:27:41
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Re: TalkTalk are "a bunch of useless morons"


[re: jelv] [link to this post]
 
Reading the first post in the thread it is not clear at all what is going on and switching around like this pretty much always causes problems.

Have attempted to help in cases like this but the times when you dig and a nugget of crucial information is missing that explains the issue, means I tend to leave it to those paid a lot more to handle these affairs

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Oliver341
(knowledge is power) Wed 31-Oct-12 23:05:04
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Re: TalkTalk are "a bunch of useless morons"


[re: jelv] [link to this post]
 
In reply to a post by jelv:
His account is still blocked and he can't get anyone to investigate.

OCE's aren't going to touch this now, since he's threatened legal action, quite aside of him calling them useless morons.


(and before anyone complains about the subject of this post it's in quotes because it's a direct quote from the linked post)

A good sign of how badly he has handled this.

Oliver.
Standard User jelv
(knowledge is power) Thu 01-Nov-12 01:06:10
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Re: TalkTalk are "a bunch of useless morons"


[re: MrSaffron] [link to this post]
 
Basically TalkTalk are claiming he owes them £500 from November 2011 when he only signed up to them at the beginning of October this year.

They've blocked his account and pretty much refusing to talk to him. All they keep saying is "pay us the £500 and we'll credit your account when it's sorted out" (some TalkTalk staff have admitted that he doesn't owe the £500 but they can't do anything about it).

Would you trust them to give him the refund in a timely manner? (That's assuming he's got a spare £500 to loan to TalkTalk!)

Because of the cock-up he said he wanted out and to return to Plusnet (he only said that AFTER they'd demanded the money so the £500 is nothing to do with cancellation fees) . He's totally blocked and can't make any progress.

jelv

Plusnet user since November 2001
Standard User jelv
(knowledge is power) Thu 01-Nov-12 01:07:03
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Re: TalkTalk are "a bunch of useless morons"


[re: Oliver341] [link to this post]
 
Given the [censored] they've given him are you surprised that he's at the end of his tether?

jelv

Plusnet user since November 2001
Administrator MrSaffron
(staff) Thu 01-Nov-12 09:37:12
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Re: TalkTalk are "a bunch of useless morons"


[re: jelv] [link to this post]
 
Has the person in question actually took some independent advice or written the letter confirming their details and that they had not had service?

The advantage of this is that for both parties it creates a paper trial, as anyone can claim anything online, but a letter sent can help to clear up these issues.

From what I can see the person is stuck in a cycle that probably can only be broken with a formal letter, that avoids any form of ranting.

Citizens Advice people would be a much better bet too.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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