The reason he's going back to Plusnet is because 6 days after his SilenceSilence service was activated (for the first time, he's never been one of their users before) his account was blocked (internet access cut off). SilenceSilence have claimed he owes them over £500 from last November and refused to unblock the line until he pays. It very rapidly became apparent that he'd made a truly awful decision to move to them in the first place so he decided to return to Plusnet with his tail between his legs.
Over two weeks on and SilenceSilence haven't given him copies of any bills and his account is still blocked. The CEO's department haven't responded to a letter sent recorded delivery which was signed for 24th October at 10:32am.
Plusnet user since November 2001