I have just been pointed towards this post, and after reading so rather rude comments about myself, I would like to set the story straight, as it were.
I have been a customer with PlusNet for at least 2 years, subscribing to a phone line/rental/broadband deal.
Towards the end of september 2012, I heard my price was about to rise, so, as I had thought about an IPTV service, it was the ideal time to move on.
I phoned TalkTalk, the guy went through the sign up process, and did a credit check whilst I was on the phone, which I passed.
He then gave the migration date.
Migration date came and went, everything went swimmingly.
6 days later, I switched on my PC, to have a message pop up telling me my service was resricted.
I picked up the phone, and found that was to.
I phoned talktalk, and here the story begins.
I am connected to a call centre in India. The person didnt understand a word I was saying, and hung up.
I phoned back, this time I actually got through the security questions, and was told 'nope your accont is not blocked' and hung up on.
I phoned back again... and was told another story.
This went on for nearly 2 hours.
Beginning to get annoyed I asked for a manager. I was told my account was being handled by a special dept. so the manager would not speak to me.
My ears pricked up and I asked which dept.. and eventually I was told the fraud dept.
I asked what the problem was, the person told me I had left a £500 bill when I cancelled my account last year.
I told the person that it is obviously a mistake, as I have never been a talktalk customer before, and whats more I can prove I was a PlusNet customer for the whole on 2011.
I was given a number to phone.
I phoned the number, I had a recorded message play that said they didn't take calls from customers, and to call customer service.
I phoned customer service, explained, they told me to ring the number and hung up.
That, is as far as I have got.
I emailed a complaint, and asked for evidence of the outstanding bill, I had a reply saying they couldn't provide the bill at the moment, but to pay £500 and they will then look into my complaint.
I then phoned TalkTalk again... and was told to pay £500 then claim it back.
I have spent hours and hours on the phone, nobody has even tried to help.
So I then turned to the forum, I post a thread. No answer for days.
I start to get very annoyed, post another thread, get an answer.. the answer says phone us.
Obviously the person had not read anything I put.
I make another thread, again days go by before I get another 'phone us' reply.
I contacted Ofcom, who advised me of the complaints procedure, and told me to send a registered letter to the CEO office.
2 weeks ago the letter was signed for.
So far I have had no reply.
Last week an OCE at the talktalk forum said they had past my complaint to the CEO office, and promised a reply within 5 days.
Its been over 5 days, and no response.
Now, I DO NOT OWE TALK TALK A PENNY.
I HAVE NOT PARTICIPATED IN ANY FRAUD.
I AM NOT A (quote) SHADY CHARACTER
Yes there are lots of information missing, what I have put is a brief summary of FACTS.
With regards to the phone number issue as mentioned by a shady character on here, obviously trying to discredit me for personal gain, I always use a false number when gaining insurance quotes etc, to stop nuisance sales calls, that is all.