Something to read if you are considering TalkTalk

Have a read of this tale if you are thinking of taking broadband from TalkTalk:

http://community.plus.net/forum/index.php/topic,1085...

In reply to a post by jelv:

Have a read of this tale if you are thinking of taking broadband from TalkTalk:

http://community.plus.net/forum/index.php/topic,1085...

The part about them not issuing a MAC code is incorrect as the MAC process doesn't apply to fully unbundled LLU (FMPF)

But only on the BT wholesale and Partial LLU (SMPF) ADSL only (LLU)

They would have to cancel all services from tt ,and have the line re connected to the BT wholesale system (return to donor) by placing the order for a line with bt ,

Unless they wanted to switch to sky and assuming sky LLU is available to them, they i believe from posts on here can switch customers from tt to their llu kit , would still be a fully unbundled though, so if they in the future wanted to switch isp or telephony provider they would have to place the return to donor order with bt

In reply to a post by woweebert:

A warning for the future , asking TalkTalk to do things outside there scripted automated systems at your own risk , avoid using the phone when dealing with TalkTalk the members forum works much better , not instant but dealt with in most cases .

Budget broadband with budget support , that's why its so ridiculously cheap .

Edited by deleted (Mon 22-Oct-12 19:53:41)

No need to return to BT, any WLR3 provider should be able to do the sim provide to reconnect the customer when coming off of full LLU. Some refuse as it is a little more paperwork than a simple gain

Also the talktalk full LLU to Sky full LLU is pretty simple, just order from Sky and take it from there

Totally unbelievable what a bunch of crooks TalkTalk are; they are still demanding that he pays the £500 that one of their reps has admitted he doesn't owe before they will unblock his line!

One of their reps obviously failed to pass the message on.

In reply to a post by jelv:

Totally unbelievable what a bunch of crooks TalkTalk are; they are still demanding that he pays the £500 that one of their reps has admitted he doesn't owe before they will unblock his line!

I have a feeling this person is being charged the price for leaving an 18 month contract, one week in. Talktalk Plus TV is £29 a month on an 18 month contract. £29 x 18 = £522.

That's not it.

The £500 is being demanded to unblock his line. It was only after they made this (insert your own expletive) demand that he decided to leave!

They've told him he ran up the bill last December - that was long, long before he moved to TalkTalk.

In addition:

In reference to community.plus.net/forum/index.php/topic,108596.msg927939.html#msg9...:

1 lady admitted an error setting up the account, saying it seems my account was wrongly linked to another account, but she said she could do nothing about it and the only dept that could help are the fraud dept..... BUT they don't take calls from customers and I have to WRITE A LETTER to them!!!!!!

TalkTalk have also suggested that he pays the £500 and they'll refund it when it's sorted out. How many people have a spare £500 to loan to a supplier not knowing when (or if!) it would be refunded?

There's no two ways about it: TalkTalk are crooks.

Edited by jelv (Wed 24-Oct-12 17:25:20)

In reply to a post by jelv:

The £500 is being demanded to unblock his line.

I suppose, technically, as he's leaving for Plusnet, he's invoked the early termination fees. The figure seems spot on, £570. ( £29 x 18 ) + £50 = £572.

He may have been told the figure was because he ran up a large bill last November, but the amount is too close to his early termination fee amount to be a coincidence.

So if he wants to get reactivated with Talktalk he needs to clear his old debts first. If he lets his move to Plusnet continue, so be it, but the £570 debt still stands.

You really don't get it!

He only told TalkTalk he wanted to leave AFTER they demanded £500.

Lets make one thing absolutely clear - none of his services were with TalkTalk until around a month ago - he does not owe them £500, they've cocked up and are blackmailing him for £500 to remove the block imposed as a result of their cockup.

Edited by jelv (Wed 24-Oct-12 20:52:32)