Yes non account-holders are able to register, this is necessary as anyone can report a fault on behalf of a customer. It does however require you to use the details of the active TT account (as per spam prevention above) experiencing the fault.
When reporting the fault we will conduct a security check with you. The forum account will then be marked as a non account-holder, which allows us to report faults if necessary, give generic advice and where password access is present means we can discuss some information from the account.
We cannot however make any chargeable changes for a non account holder or password holder, such changes must be authorised by the name account holder (for obvious security reasons). In regards to fault investigations this aspect is only relevant when an engineer visit to the property is required (which may be chargeable) in which case we will seek contact with the account holder directly.
Online Community Department.
TalkTalk, Online Community
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."