An engineer to install a line?

Hi,

I currently have Sky Talk, TV and Broadband but due to financial constraints I have to try to reduce my bill by half.

So I went onto Talk Talks website and partially completed an application to get the gist of the cost, however I abandoned it half way through. Today, I got a call from Talk Talk to sell me the package so I went along with it.

I think, and I may be wrong, the salesperson told me the broadband was unlimited with no limits, AUP or throttling. Then I was told I would require two engineer visits. One to fit a new line as sky had tagged my current line and a second to fit the YouView box. I told her I thought she was talking [censored], though more politely, and terminated the call.

Are they talking [censored]?

There is a process for moving between two full LLU services and no engineer is needed - but it depends a lot on how the provider books everything. I went from TalkTalk to Sky and saw no engineer, but had to pay line activation fee even though it was not a new line.

Engineer installs are normal currently for the youview box, they like to make sure it is wired in and working nicely.

I previously went from Be to Sky and the process was seamless. A move to Talk Talk already seems like it will not be seamless. I'll have to see if Sky will make an offer come cancel day. Though with their current contention/demand issues I guess not.

I cant speak for LLU to LLU but from BT to TT was seamless for me.

As for the YouView box, TT are offering a free self install option BUT it may not be available to everyone

My advice!!!

Don't do it. Do not sign up with TalkTalk. After over 6 hours on the phone to an international call centre and over a month later I got my first enginner visit. Now I almost 2 months later and they still haven't sent the second one out.

Although they still feel the need to send me bills every month even though they cannot get the service running. Complaints are yet to get back to be after 3 letters, 5 phone calls and 6 emails.

PS. From experience everyone who works for talk talk is talking [censored]

Thats why all TT members should use the talktalkmembers forum for tech support. Its the way to get things done with TT

agree,

my brother had a line running at half a meg for 2-3years,

year 1 was with BT, he had 3 engineer visits in the end BT told hm all his line could cope with was 0.5mbps

so he them switched to lol post office another visit followed, still no change.


Take into account his whole street if not whole town range from 8meg to 16meg so def an issue.

he them joined talktalk , i told him to get on forums asap. after first engineer visit he was upto 7meg. and is well chuffed now, but took 3 years and to sign up with TT

Edited by deleted (Mon 04-Feb-13 00:17:55)

They're offering youview without the engineer now.

Be warned that activating youview has had pretty bad effects on BB throughput in a number of cases as they force a higher S/N ratio in order to guarantee TV performance (what, never heard of QoS settings?)