Up sync = 1020 on ADSL_G.dmt?

Hi. Trying to "help" a neighbour on TalkTalk whose broadband keeps 'freezing': they can no longer access the web - but the router shows everything still connected. A router/modem reboot is the only way to get it going again.

They are trying to register on the TalkTalk forum - and will be posting there, eventually.

But, in the meantime, a general question: On their router status page, the sync speeds show as Down: 6190(or thereabouts) and Up: 1020; this is on EABFD exchange which does not have LLU or ADSL2

We tried another router which syncs at Up: 1020 also. Tried actively setting this second router to 'ADSL_G.dmt' - but still the Up sync is 1020.

So ... presumably if this is a 'BT fault' it should be TalkTalk who request BT to fix it.
But just wondering if this is a known problem ? (preferably with a simple fix by the User!)

Or perhaps not a problem at all?

Thank you for your help.

It's quite possible that this exchange does have LLU and Talk Talk have done this quietly.

1020-1023 are common upstreams for TTB lines.

Is the phone with them out of interest?

Matt

Hi. Thank you for your reply.

Yes, the phone is with TalkTalk.

I was just curious as to why, assuming LLU, ADSL2 are not available on EABFD, the Up sync was 1020 - and was this the cause of the freezing.

Most providers (including TalkTalk) would seem to be offering ADSLMax speeds on this exchange.

Not sure where to find the definitive statement of exchange features.

Thanks again for your help.

Try dialling 17070, see what you get.

If that works, try popping the number in to our checker and it'll either come up with a red error box showing the line is fully on the TTB equipment, or give you a status of the line, which may reference LLU.

Matt

Hi. Thanks.

The line is fully TalkTalk.

Guess we will have to wait and see what the TalkTalk 'Online Community Executive' can suggest ...

Thank you for your help.

You are definitely on LLU ADSL2+.

1. Up speed of 1020 K is impossible on ADSL Max (G.DMT).
2. If you put your postcode into TT's Availability Checker, you'll get something like this:

   The estimated average broadband speed your line can handle is 16.2Mb (between 9.1Mb and 19.3Mb)
   
   Essentials broadband and phone
   12 months half price £6.50 £3.25

3. You'll not be charged the £15.32 extra per month for being outside TT's LLU network.
4. Line can only be fully LLU'd by an LLU provider.

SamKnows must be out of date.

BT's 21CN WBC ADSL2 not being available on EABFD has nowt to do with TT LLU; it's just BTw's way of providing ADSL2+.

In reply to a post by XRaySpeX:

Up speed of 1020 K is impossible on ADSL Max (G.DMT).

You're right in everything you say except this -

Interestingly, BT Wholesale impose upstream caps of 448K and 832K on their ADSL Max products, but these are not the maximum rates G.DMT supports.

G.DMT does support a full 1152K upstream when uncapped.

Agreed! I was talking about BT's implementation of ADSL Max, in the scenario that TT was not LLU'd there and so was selling BTw ADSL Max. OTOH, had TT been LLU'd there they would not be supplying G.DMT as standard.

I have since "proved" that TT don't supply BB at non-LLU exchanges.

Also Samknows now shows Boxford Exchange as LLU for TT, since this thread started.

In reply to a post by XRaySpeX:

I have since "proved" that TT don't supply BB at non-LLU exchanges.

Oh really? Huh, that's changed.

Although probably best. I imagine non-LLU TT was much like non-LLU Sky. I.e. shockingly poor.