Something to read if you are considering TT - conclusion

A previous thread on here that was locked has had a conclusion (or will have when TalkTalk send out the compensation cheque):

In reference to community.plus.net/forum/index.php/topic,108205.msg985402.html#msg9...:

Conclusion:

TT have admitted they didn't keep my information safe and that due to a system issue, my account was somehow combined with another account.
TT have also admitted failing to follow industry guidelines and terminating my account without warning.

TT paid me a small sum in compensation and was asked to update their systems.

I am still waiting for the cheque!

While its a shocking story, it could happen to any customer at any ISP. Once upon a time IDNET screwed me for £600 in unfair charges but I didn't deem it necessary to start a 50 page thread spitting and cursing IDNET.

All ISPs get things wrong - it's how they respond that matters. Did you have as much trouble with IDNET as this story?

Jelv -

I'm curious - you come across as a seriously dedicated PlusNet fanboy - but why do you seem to take such an interest in spreading bad news about TalkTalk ?

Spread good news about PlusNet if you think it worthwhile - but why so negative about an ISP that you don't appear to have ever taken a service from and therefore probably can't talk about first hand - just one sided second hand reports of other people's problems.

Credibility becomes questionable.

Edited by deleted (Mon 29-Apr-13 20:05:50)

TT are Ok, I manage my mothers phone and broadband, it simply works for her, I have little to do, not even change router it just synced and off it went for the last 8months.

The only gripe was signing up to their unlimited package, browsing the account i noticed it was on 40gb limit and had to tick box to be unlimited.

Dedicated Plusnet fanboy? Have a full read of this topic and decide if your comment was fair.

If the comments posted are one sided it's open for TT to post with their side of the story!

But what are you trying to achieve by posting threads like these? Hoping potential TT customers join plusnet instead? Perhaps I should start trolling the plusnet boards using an example of an unhappy plusnet customer? Jeez...

From reading on here and on the Plusnet forums it appears that the OP currently seems to have their own mega problems with plusnet at the moment.......so I think that it is unlikely they would be actively encouraging anyone to join them just at this point.

In that case he/she get his own issues resolved first before fighting other people's battles.

So after over 10 years you have had a problem. But your problem is with PlusNet. So maybe my comment should be "someone with a strong track record of being a fanboy".

So I'm still curious as to why you feel the need to highlight the problems of someone you (more than likely) don't know, is having with an ISP with which you have no practical experience and of who(m) you have never been a customer.

And why should TalkTalk defend themselves against something an unhappy ex-customer says about them on another ISP's forums. Most people already know how to put those sorts of comments in context, and apply the appropriate amounts of salt.

In reply to a post by HTTP404:

So I'm still curious as to why you feel the need to highlight the problems of someone you (more than likely) don't know, is having with an ISP with which you have no practical experience and of who(m) you have never been a customer.

I've taken lessons from the many users on these forums who have posted in the Plusnet forum!

I come to these forums to check what's going on in the broadband world, the news etc.. Sometimes I look for specific information, less frequently I try to help someone by providing information. But I only ever express opinions about the ISP's I've actually dealt with first hand.

But I always hope that when others pass on their experience it is actually their experience. Not a second hand regurgitation of someone else's axe grinding against a third party company. As you were not even involved in the "case" you are promoting you have only ever heard one side, so you don't know for certain how closely those reports truly and accurately reflect the facts. People do quite often "gild the lily" to support their own case.

So yet again I find myself questioning your motives - why is someone who isn't a TalkTalk customer, and never has been a TalkTalk customer, trying to persuade other people not to join TalkTalk. (And as you point people to the PlusNet forums can only be interpreted as an indirect referral).

And sorry, because other people do it on the PlusNet forums is not a reason, not even anywhere near an excuse. And is a serious dis-service to the integrity and credibility of the ThinkBroaband forums, IMO

In reply to a post by jelv:

Dedicated Plusnet fanboy? Have a full read of this topic and decide if your comment was fair.

Can you confirm whether you receive income from the Plusnet referral scheme?

Gladly - I have no referrals. I did have two but they expired several years ago when the people concerned changed from dialup to broadband and went elsewhere.

In reply to a post by baby_frogmella:

But what are you trying to achieve by posting threads like these?

jelv won't achieve much. One story of an unhappy customer with questions surrounding the case, which Talktalk wouldn't comment on publicly due to the threat of legal action.

Talktalk has over 3.8 million customers, we'd need jelv to post a few dozen of these stories for it to mean anything significant.

In reply to a post by jelv:

All ISPs get things wrong - it's how they respond that matters. Did you have as much trouble with IDNET as this story?

considering you can ring IDNet's managing director on his personal landline, i doubt it