TalkTalk not Renewing Domain Names!

Hi-

I originally signed up to toucansurf.com in 2007, who were taken over by Pipex a couple of years later, who in turn were swallowed up by TalkTalk. Website and email addresses are still all under the toucansurf.com domain. As of yesterday, trying to view a toucansurf.com web address or access webmail just gets you a Network Solutions renew domain name page! Talk talk have apparently not bothered to renew them, so everyone's websites are dark and we cannot access email. (Accessing email through outlook also doesn't work; not just webmail).

THe support people are idiots, and only interested in "validating my account" and such irrelevant garbage, and there seems to be no email address where you can email a competent person at talktalk (is there such a person) to get them to fix it?

Any ideas?

Steve in Edinburgh

The only way to get anything sensible out of TalkTalk is via their member forums www.talktalkmembers.com. There are some people on there who even know what they are talking about.

I have suffered Toucansurf in my broadband travels. The blighters renewed a 12 month contract three months after I left. The chance of any residue still clinging is yet another reason to avoid TalkTalk in my book, though to some, they are the bees knees.

It is working now, right? The domain was apparently updated yesterday, and has been renewed for another two years. Although the situation should have been avoided, at least TalkTalk fixed it very quickly.

In reply to a post by professor973:

I have suffered Toucansurf in my broadband travels. The blighters renewed a 12 month contract three months after I left. The chance of any residue still clinging is yet another reason to avoid TalkTalk in my book, though to some, they are the bees knees.

useful as ever

thank you for my evening chuckle

Post deleted by MrSaffron

Debating of the issues is fine, but personal attacks and abuse language are not tolerated, hence removal of post.

sorry, my fault for baiting him. will stop now