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Standard User brushton
(newbie) Wed 11-Sep-13 20:16:37
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Re: Talktalk fraudulently moving my services from BT


[re: tommy45] [link to this post]
 
Agreed.

I think BT actually gave my folks about £25 as a sweetener. I did think (and might have suggested) a bunch of flowers would have been nice, but nothing like that happened frown By that stage I was too worn down to argue any further, it was enough that my folks had their line back. To be fair to TT, and the lady in their Exec Complaints Dept, they were doing their best to fight the automated systems whilst trying to maintain a working phone for my parents, and she did call me every day to keep me informed. The fault really was that the BT failsafe didn't work frown

It might have been easier/quicker for TT to submit a desist, wait, then get BT to place a reprovision, but with my folks needing a working phone line this wasn't really an option.

However, it should be just as quick/easy for it to be unwound as it is for them to mess it up in the first place!

We did submit a complaint to OfCom but never heard anything of it...
Standard User Oliver341
(knowledge is power) Wed 11-Sep-13 20:16:40
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Re: Talktalk fraudulently moving my services from BT


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
well the title of the topic says "my services"
Re: Talktalk fraudulently moving my services from BT)

Unless the OP is saying the agent was saying they are not the account holder when in fact they are.

Oliver.
Standard User tommy45
(knowledge is power) Wed 11-Sep-13 20:49:53
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Re: Talktalk fraudulently moving my services from BT


[re: Oliver341] [link to this post]
 
Which could indicate that the OP had not had any contact with TT before they recieved the Automated leter from their service provider BT retail
If this is the case and they tt have someone elses name for the account on his line, then it's a big error by TT
If the op isn't the account holder, then they could have a free broadband and telephone service, or would using this unwanted service be deemed as accepting it?
If not run a massive bill up, but first buy several premium rate numbers then run up a bill and also make a profit,lol oh and don't pay the slammer a penny


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Standard User brushton
(newbie) Wed 11-Sep-13 21:12:27
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Re: Talktalk fraudulently moving my services from BT


[re: mixt] [link to this post]
 
I was just as shocked but yes, that seems to be what happens frown

Quite how they think that sending out a letter - and waiting (a short while) for the customer to object - constitutes a failsafe is beyond me. They can't have heard of letters going astray or (as in my case) the BT droid not correctly cancelling the cease. BT even admitted having a record of my father saying he didn't want to lose the line frown

Utter, utter incompetence...
Standard User Oliver341
(knowledge is power) Wed 11-Sep-13 21:41:44
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Re: Talktalk fraudulently moving my services from BT


[re: tommy45] [link to this post]
 
Probably time the OP clarified some points.

Oliver.
Standard User uppi
(newbie) Wed 11-Sep-13 21:46:48
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Re: Talktalk fraudulently moving my services from BT


[re: brushton] [link to this post]
 
Seems someone is trying to annoy me personally either one of my brothers. As it is something they would do.

How ever no mac code was provided to TalkTalk it is to late to stop the Transfer it goes live in 6 hours So no Luck.

But I'm actually out of contract with BT Upon request earlier on Today they said they had given me the benefit of doubt and removed my 9 month contract as I was entered into a new 18 month contract during a contract I had already was 9+ months into and was not told that I would actually have to be with BT for another 18 Months.

How ever talktalk seem cheaper then BT with the half price for 6 months deal. £28.50 including TV for 6 months and Unlimited FTTC I'm paying over £65 a month with phone / broadband as my BT call baring won't work and people like to run up the bill ringing mobile phones.

So this is a bonus for me now after speaking with a sales rep how ever the account still does not remain in my name. They also sent me a YouView Box Today and the new router that I plugged up my net on seems better then the BT HomeHub.

http://puu.sh/4oUmi.png

But I wanted to continue with BT without being on contract to Later move to Sky but talktalk seem promising now.

Edited by uppi (Wed 11-Sep-13 22:01:29)

Standard User tommy45
(knowledge is power) Wed 11-Sep-13 22:27:22
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Re: Talktalk fraudulently moving my services from BT


[re: uppi] [link to this post]
 
Out of pan in fire , ah well
Standard User uppi
(newbie) Wed 11-Sep-13 22:33:45
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Re: Talktalk fraudulently moving my services from BT


[re: tommy45] [link to this post]
 
Can talktalk possibly move the account over to me if I provide proof I was the old Account Holder Maybe getting BT To contact talktalk?

I'm out of contract with BT and they can offer me a better deal so who would not jump at the opportunity to change ISP if it was 65% cheaper every month.

Edited by uppi (Wed 11-Sep-13 22:35:53)

Administrator MrSaffron
(staff) Wed 11-Sep-13 22:46:57
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Re: Talktalk fraudulently moving my services from BT


[re: uppi] [link to this post]
 
No mac is needed for a move to full llu. Procedure to sort this out will be slow, particularly if talktalk double check info and all was correct

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Wed 11-Sep-13 22:50:08
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Re: Talktalk fraudulently moving my services from BT


[re: brushton] [link to this post]
 
Bt not actioning the stop request if given in normal time frame means you can ask them to bend more and get things sorted out

If bt does not pick up the ball on this then email me [email protected]broadband.com and will see if they will listen

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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