Weird usually the name has to pass a credit check and normally the providers also require a valid UK bank account to be linked to the account.
During the sign up process it will ask your name, address for the last 3 years, it will also take your bank account number, sort code and name on the account. This information is then checked against the Experian Credit record in the same way a lender such as a high street bank checks. If it doesn't come back with a valid person who matches that name and bank records they usually cannot go any further. WHY? Say I sign up with TalkTalk and do not pay my bill. I then move address. My credit record will show my bank accounts being switched to the new address, TalkTalk can then see that the address has changed and start pestering me at the new address. This means you ultimately cannot get away without paying the bill without it severely impacting your ability to get a loan, bank card etc in future.
To somehow fool a credit check is fraud and you can do jail time for this as it must be very sophisticated.
Also signing up online means you have to enter valid bank details for a direct debit to be setup. The only way to not use a direct debit is to telephone but they still run a credit check.
Ever so strange. If a formal investigation was ran there would almost certainly be a valid person behind all of this and TT probably know who. That said they cannot give out this info to you right now.
You should really report this as fraud - as that's what is it to TalkTalk.
I would write a recorded letter to the main TT complaints address:
Customer Relations Department
P.O. Box 360, Southampton, SO30 2LY
Include the following
That you believe fraud has occurred from a third party, you have no idea who but suspect your brother, list their names, if it matches TalkTalk are likely to report it which they deserve.
Your name, & the name of the fake account if known.
The date the switchover occurred
Your TalkTalk home telephone number if known
Info about how you've tried dealing with TalkTalk so far but cannot get anywhere with them and have no services
Anything else relevant
Your address & your phone number & email.
Also make it explicitly clear that somebody has setup a fake account and this has migrated your services away from BT whilst you were away.
Snail mail is usually the best in situations like this. Keep a copy of what you send and get it tracked, signed for, the whole shibang.
Also make a complaint here http://www.ombudsman-services.org/complain-now-commu...
I think this is a good move because you are unlikely to ever get to the bottom of this whereas the ombudsman will be extremely interested in how a random third party has managed to fraudulently slam your line to another provider & they can definitely get to the bottom of it (if they want to).
1) The complaint is in the list of paricipating compaies
2) Have you told the company you have a complaint that needs resolving - yes you spoke to TT but they cannot help
3) Ongoing more than 8 weeks - no
4) Has the company said it can do more to help - yes you cannot access the TalkTalk account and cannot get any further without paying for a new line.
5)Then fill in the online form.
That should get the ball rolling a little bit with TalkTalk and hopefully you can get the services into your name.
Whilst you are at it fill in the contact us here too http://www.talktalk.co.uk/contactus
I would Select your order - changing an order - email us - verification i'm not a TT customer.
Be as detailed as possible here.
TalkTalk used to be contactable here 01438 765494 extn 6240. This used to be the highest level of complaints contact number. I'm not sure if it's still valid but worth a go.
Don't give up. The more you message & apply pressure the more likely it will be sorted. I'm hoping that one of the above methods will get this resolved for you.
Edited by ukhardy07 (Fri 13-Sep-13 22:28:50)