Is my phone line dead early?

Supposed to be switching from TalkTalk Fibre to BT Infinity on Monday 8th, everything with regards to BT has gone according to plan so far - they confirmed we can keep our current number, Home Hub 5 is with us etc.

However... Today we were told by a relative that they could not reach our landline number. Naturally we checked if we could make calls, and although we have a dial tone, we are getting a busy tone as soon as we try and dial a number.

We have tried an old BT wired phone as well as our Panasonic cordless phones, both with the same result.

We have tried the test socket, no difference.

I tried calling my mobile phone as well as 1471 and 1571, all resulted in a busy tone.

Can anyone help in shedding some light on the situation?

What does 17070 offer you?

Sounds like talktalk have turned off things st their end and physical changes will hapen on Monday

17070 gave a number that wasn't ours. Tried a ringback test, which was successful. I guess TalkTalk just have their knickers in a TwistTwist and Openreach will switch us over to BT on Monday.

In reply to a post by Xplosion:

17070 gave a number that wasn't ours. Tried a ringback test, which was successful. I guess TalkTalk just have their knickers in a TwistTwist and Openreach will switch us over to BT on Monday.

Since TalkTalk doesn't have a ringback test on 17070, it would suggest Openreach physically moved you over to WLR3 already.

Although with a wrong number, might be coincidental and a fault (crossed line).

Matt

In reply to a post by uno:

Although with a wrong number, might be coincidental and a fault (crossed line).

Could this be like a PAC situation, where a temporary number is assigned on WLR3 until migration day and the port-in request completes?

It's certainly possible... just not something you'd normally see.

Mobiles are a little different in that they are on different SIMs, whereas when porting a land line, one takes the place of the other on the switch date as they are usually over the same copper unlike a SIM which would change during a port.

Matt