I should have known better :(

Supposed to have had fttc 22.04.15 it was done around 9.30 phones at 2 because I had the The agent remote ID presented by the DSLAM error, told to call at 12 as I had to wait till 12 in the night, they gave me the contact number, called at 12 told lines only open from 8am to 8pm lol really annoyed. now quite a few of the oce knows this error needs to be fixed by talktalk sending openreach a code that has to be entered in the green cabinet, now trying to tell talktalk tech support this is like talking to a brick wall 3-5 days to await update of line tests absolutely ridiculous.

I find it terrible customer service that they go through all the scripts when there are oce's (Talktalk staff) on the talktalk forums that know how to fix this, I am fuming and wish I had gone with a different provider.

In reply to a post by blueboy:

Supposed to have had fttc 22.04.15 it was done around 9.30 phones at 2 because I had the The agent remote ID presented by the DSLAM error, told to call at 12 as I had to wait till 12 in the night, they gave me the contact number, called at 12 told lines only open from 8am to 8pm lol really annoyed. now quite a few of the oce knows this error needs to be fixed by talktalk sending openreach a code that has to be entered in the green cabinet, now trying to tell talktalk tech support this is like talking to a brick wall 3-5 days to await update of line tests absolutely ridiculous.

I find it terrible customer service that they go through all the scripts when there are oce's (Talktalk staff) on the talktalk forums that know how to fix this, I am fuming and wish I had gone with a different provider.

You didn't say what the issue is. Are you without phone and broadband?

Hi

Got phone no Broadband

In reply to a post by blueboy:

Got phone no Broadband

I suppose one disadvantage of not having an engineer install anymore is that Openreach don't check you're up and running before they close the ticket.

Edited by Oliver341 (Sun 26-Apr-15 22:55:40)

This is true.

indeed..!!! I have had a similar experience with a failed fibre install, and that was with an "engineer" installation, after 14 days still no bb and as you will/have found out the TT helplines are completely incapable of resolving or understanding this kind of problem.

suggest you go straight away to cancellation/complaints, there is just a slim chance if you get very angry that you might be able to cancel immediately and go to a competent provider.
best of luck.

Edited by celad2001 (Mon 27-Apr-15 10:35:54)