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Standard User Oliver341
(eat-sleep-adslguide) Sat 02-May-15 12:29:22
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Re: TalkTalk Support


[re: Kaoshan] [link to this post]
 
In reply to a post by Kaoshan:
Yep... As TT seem to have a reputation for poor customer support I was impressed at the speed and efficiency of their response. No call out charge and a free of charge replacement router. The engineer even had to travel some distance to get here and I'm only paying for their basic broadband/telephone package.

I've heard of them sending routers out for free, but sending a TalkTalk engineer to plug it all in sounds very unusual. I wonder under what circumstance they authorise this work since there's no way they could provide this service to everyone.

Oliver.
Standard User TMCR
(committed) Sat 02-May-15 13:00:42
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Re: TalkTalk Support


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
I wonder under what circumstance they authorise this work since there's no way they could provide this service to everyone.

Possible answer: Customers live in Sheffield area and makes nice bacon butties ? smile
Ah, this customer is in Scotland... Maybe not then.

Virgin Cable (100/6) + EE Mobile BB
Standard User tommy45
(knowledge is power) Sat 02-May-15 13:30:39
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Re: TalkTalk Support


[re: rego] [link to this post]
 
And they haven't entered you into a new min term contract ?


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Standard User Kaoshan
(committed) Sat 02-May-15 15:08:07
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Re: TalkTalk Support


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
And they haven't entered you into a new min term contract ?


No. Engineer/Repair man did not even talk about this.
Standard User tommy45
(knowledge is power) Sat 02-May-15 17:55:37
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Re: TalkTalk Support


[re: Kaoshan] [link to this post]
 
Have you checked your account ? as that's another thing their support staff where good at keeping you in the dark,some only found out months later, wether ofr not they still continue with this dodgy praitice i don't know
Standard User Kaoshan
(committed) Sat 02-May-15 20:57:56
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Re: TalkTalk Support


[re: tommy45] [link to this post]
 
Online account... so far so good.

Will keep in mind. Thanks for the advice.
Standard User TrevorSP
(knowledge is power) Mon 04-May-15 11:19:36
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Re: TalkTalk Support


[re: Spud2003] [link to this post]
 
I can not agree with you more.
I am a retired Capt. with the Royal Signals, MVP, MCNE, etc etc.

I know how to fault find my own line to the box and have the kit to do it.

I rang "Residential Support" and couldn't understand the agent on the other end at all, I had to apologise and asked to be transferred, which was done.

They said the line was fine and that there were no problems, I was paying for a 32down and 2up line.

I politely pointed out to them, that the fact that I had an Asus N66U modem connected made no difference to them what so ever and their ports were open for testing as usual. I know because they test the line every day being a member of their "Beta Team" !!!!!

After six weeks of barely 1.5mb down and .5up a BT engineer happened to call on us for the keys to one of our flats to add a telephone line for our tenant. I paid him to come back and check the line.

I had pinpointed a weak joint in the road cable, and even put a chalk mark on the pavement where I thought the fault was. The BT engineer agreed, there was an inspection cover a couple of inches away, he opened it up, put some tape over a BARE WIRE, and low and behold the problem was solved !!!

Every day for over six weeks I had been ringing TT with this problem and they would NOT ACCEPT IT one bit, nor would they call out a BT engineer on my behalf even though I offered to pay.

If TT choose to argue with this post, I am prepared to stand up in a civil court and show them my paper work and records of calls and let a Magistrate of Civil Court Judge make a Judgement.

I am very happy to report that tomorrow, 5/5/15 we move back over to BT !!!!

Talk Talk in my opinion are OK, until something goes wrong....

Regards,
Trevor

http://www.thinkbroadband.com/speedtest/button/14087...
2 x TalkTalk upto 40mb FTTC lines, current speeds a good 37-38mbps on each one.(hiding behind an assortment of Asus RT-N66U Dual Band, DGND3700v2 Dual Band, DG834PN and DGN2000 routers) on: a Win7sp1 64 Ult. Desktop, Win8 x64 Pro (RTM) ) Desktop & Win 8 x64 Pro (RTM) Laptop. 5 x iPads, 1 x Archos 700, 3 x DELL C1760cn Wi-Fi Colour Laser Printers, Assorted Windows and iPhone Mobile phones, an 8ch CCTV system embedded into the Network along with an LG Smart TV, an LG Smart Blu-ray Player Recorder and an LG Smart Sound System.

Edited by TrevorSP (Mon 04-May-15 11:23:43)

Standard User Sylcol
(member) Mon 04-May-15 12:57:55
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Re: TalkTalk Support


[re: TrevorSP] [link to this post]
 
I too jumped ship to BT but don't kid yourself that they are any better.

On my activation day I got phone via BT but no broadband. This was on a Friday and having made many phone calls and had a missed engineer appointment, (they failed to pass the info to OR) I finally got broadband on the Tuesday.

It was because of an incorrect connection in the street cabinet.

I wish you better luck!
Standard User TrevorSP
(knowledge is power) Tue 05-May-15 17:52:24
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Re: TalkTalk Support


[re: Sylcol] [link to this post]
 
Well, I don't know what area you are in, but we are in sleepy, very sleepy, Clacton on Sea! Our phone and broadband went off at about 1400hrs, back by 1430hrs, I wasn't going to carry it around listening for a dialling tone !!!! smile

Broadband sort of came on at about 1600hrs and then properly at 1700hrs, I have jumped from about 12-15mbs/2mbps from TalkTalk, paying for up to 40 and their always blaming the lines, to a very respectable 37mbps/8.7 !
So I certainly have no complaints here.
I have tested the line and even the pings are better.
Already I feel much happier...........
HOWEVER, having heard horror stories about TalkTalk billing I am not jumping away from the TalkTalk Section of Thinkbroadband just yet smile
I may have a few hurdles to jump yet !!!

Sorry to hear about your change over and that it didn't go as smoothly as ours!!!
As for the new BT Hub 5v3, well, just have to spend the next few days seeing which is best, I have a nice Asus N66U and then use the other as an AP,

Regards,
Trevor

http://www.thinkbroadband.com/speedtest/button/14087...
2 x TalkTalk upto 40mb FTTC lines, current speeds a good 37-38mbps on each one.(hiding behind an assortment of Asus RT-N66U Dual Band, DGND3700v2 Dual Band, DG834PN and DGN2000 routers) on: a Win7sp1 64 Ult. Desktop, Win8 x64 Pro (RTM) ) Desktop & Win 8 x64 Pro (RTM) Laptop. 5 x iPads, 1 x Archos 700, 3 x DELL C1760cn Wi-Fi Colour Laser Printers, Assorted Windows and iPhone Mobile phones, an 8ch CCTV system embedded into the Network along with an LG Smart TV, an LG Smart Blu-ray Player Recorder and an LG Smart Sound System.
Standard User Oliver341
(eat-sleep-adslguide) Wed 06-May-15 09:42:38
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Re: TalkTalk Support


[re: Kaoshan] [link to this post]
 
In reply to a post by Kaoshan:
Online account... so far so good.

Will keep in mind. Thanks for the advice.


I've found the FAQ page for this service: http://help2.talktalk.co.uk/about-brightsparks-engin...

"If the fault is outside your property or caused by a fault with your TalkTalk supplied equipment then you won't be charged."

From your OP I gather you were not using a TalkTalk router so technically the fault was not "with your TalkTalk supplied equipment" and you could be charged under their terms.

Oliver.
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