I can not agree with you more.
I am a retired Capt. with the Royal Signals, MVP, MCNE, etc etc.
I know how to fault find my own line to the box and have the kit to do it.
I rang "Residential Support" and couldn't understand the agent on the other end at all, I had to apologise and asked to be transferred, which was done.
They said the line was fine and that there were no problems, I was paying for a 32down and 2up line.
I politely pointed out to them, that the fact that I had an Asus N66U modem connected made no difference to them what so ever and their ports were open for testing as usual. I know because they test the line every day being a member of their "Beta Team" !!!!!
After six weeks of barely 1.5mb down and .5up a BT engineer happened to call on us for the keys to one of our flats to add a telephone line for our tenant. I paid him to come back and check the line.
I had pinpointed a weak joint in the road cable, and even put a chalk mark on the pavement where I thought the fault was. The BT engineer agreed, there was an inspection cover a couple of inches away, he opened it up, put some tape over a BARE WIRE, and low and behold the problem was solved !!!
Every day for over six weeks I had been ringing TT with this problem and they would NOT ACCEPT IT one bit, nor would they call out a BT engineer on my behalf even though I offered to pay.
If TT choose to argue with this post, I am prepared to stand up in a civil court and show them my paper work and records of calls and let a Magistrate of Civil Court Judge make a Judgement.
I am very happy to report that tomorrow, 5/5/15 we move back over to BT !!!!
Talk Talk in my opinion are OK, until something goes wrong....
2 x TalkTalk upto 40mb FTTC lines, current speeds a good 37-38mbps on each one.(hiding behind an assortment of Asus RT-N66U Dual Band, DGND3700v2 Dual Band, DG834PN and DGN2000 routers) on: a Win7sp1 64 Ult. Desktop, Win8 x64 Pro (RTM) ) Desktop & Win 8 x64 Pro (RTM) Laptop. 5 x iPads, 1 x Archos 700, 3 x DELL C1760cn Wi-Fi Colour Laser Printers, Assorted Windows and iPhone Mobile phones, an 8ch CCTV system embedded into the Network along with an LG Smart TV, an LG Smart Blu-ray Player Recorder and an LG Smart Sound System.
Edited by TrevorSP (Mon 04-May-15 11:23:43)