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Standard User billd
(newbie) Sun 03-Jan-16 08:23:58
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Worst ISP ever


[link to this post]
 
Hi folks, Long time no post>

On black Friday last year I took up a special offer from TTalk for their simply broadband package. Having had nearly 4 years on BT and Sky with a constant speed of 5-5.5mbps I didn't fall for their estimation off 15.9 max, 11.3 ave, and 6.9 min sync speeds. Been around to long for that, but at the price settled myself I would only get the 5mb I've had for so long.
My go live date was confirmed as the 15th December but was the put back to the 18th (thus giving 2 days of the 20 days from order to cancel).
Now 15 days of the new broadband and I,ve ended up paying for the worst service I,ve ever had. No email working since day 1, constant broadband outages in the early days (solved by bumping SNR up to 12 and reducing the speed to 3mb or less). 4 days to be able to access my account and get calling features to work.(call centre couldn't manage it)
Live chat system appears to hold nobody responsible for things not being done and on the phone you get promises of things being looked at within 24-48hrs (even get text confirmation) but it never happens.
My advice is to stay the hell away from them. I'm for citizens advice tomorrow (4th jan)
Standard User BatBoy
(sensei) Sun 03-Jan-16 08:27:24
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Re: Worst ISP ever


[re: billd] [link to this post]
 
You appear to think it's an ISP problem, but it sounds like a line fault or poor extension wiring.
Standard User broadband66
(fountain of knowledge) Mon 04-Jan-16 11:03:50
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Re: Worst ISP ever


[re: billd] [link to this post]
 
Haven't you posted this on another forum on TBB?

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk


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Standard User mlmclaren
(fountain of knowledge) Mon 04-Jan-16 12:01:36
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Re: Worst ISP ever


[re: broadband66] [link to this post]
 
probably then noticed theres sections for individual ISP's...

I know I did that when I was a newbie!
Standard User iand
(fountain of knowledge) Wed 06-Jan-16 18:34:29
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Re: Worst ISP ever


[re: billd] [link to this post]
 
Shame that this has happened.

When you ordered you get 7 working days to decide if this service meets your needs or not. The key to this is working days, so from the 18th Dec 2015 (day 0) I make that to the 31st Dec 2015. You could have registered an intent to cancel under the distance selling regulations and then worked out the "issues" under this cancellation period and moved or not.

But that boat has passed.


It is frustrating (you know it is) that this has happened. You have a few choices. a) cut your losses and move away back to what you know has worked in the past with the hassle of working with TT to close your account & agree a closure amount. The assumption is you will regain the level of service you previously had, but sometimes its lower.... b) use the advice from the other posts and look at your internal wiring. I did that and went from 2.5 ish to around 5.5 ish. I think you should look at that anyway. Most of the effort was removing the ring wire and fixing any messy extensions etc.. if you have them.

IanD
Standard User microtan
(newbie) Thu 07-Jan-16 21:39:43
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Re: Worst ISP ever


[re: billd] [link to this post]
 
Your S/N ratio should be around 6 and having to double it to 12 for a stable connection sounds to me like you have a bad line connection or interference from other electrical equipment e.g. satellite box or cordless phone placed too close to your modem/router.

The other possibility is a bad microfilter that separates the telephone and broadband. Newer master sockets have an inbuilt filter and there are 2 sockets, one for the telephone and the other for the broadband so microfilters are becoming obsolete.

You need to identify which type of faceplate is installed and BT has a guide here to help connect your TalkTalk modem. http://bt.custhelp.com/app/answers/detail/a_id/40812...

As you will have disconnected your modem you need to allow time for the DSLAM line training to kick in. This can take a few hours/ days so do an initial speed test and then see if things improve over the next few days but do keep the cable in the test socket and the modem powered up otherwise the line training will fail. You should never power off your modem at night for this reason.

If there is an improvement using the test socket connection then your faceplate needs replacing and these can be bought on-line but make sure you upgrade to the latest BT faceplate and not a cheap clone! Browser search “Genuine BT Openreach MK3 VDSL/ADSL Faceplate/Filter NTE5a Master Socket Back box” with the quotes and see what is available.

If there is no improvement then the fault is outside of the house and you will need to book an engineer visit. There should be no charge for this as anything beyond the master socket to the exchange is TalkTalk’s responsibility. They will probably send a BT Openreach engineer to repair the line.

Last week my telephone line went dead and I called TalkTalk on 02034415550 and after pressing numbers for all the options I eventually got through to a help desk. The following morning an Openreach engineer arrived and repaired the external line fault. Worst IP ever? I think maybe not.

I am 100% recycled material of which 90% are microbes. I am therefore never alone.

Edited by microtan (Thu 07-Jan-16 22:44:40)

Standard User Oliver341
(eat-sleep-adslguide) Thu 07-Jan-16 22:29:05
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Re: Worst ISP ever


[re: microtan] [link to this post]
 
In reply to a post by microtan:
Last week my telephone line went dead and I called TalkTalk on 0748030xxxx

That's not TalkTalk's telephone number.

Edit: number obscured.

Oliver.

Edited by Oliver341 (Thu 07-Jan-16 23:44:22)

Standard User BatBoy
(sensei) Thu 07-Jan-16 22:41:02
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Re: Worst ISP ever


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by microtan:
Last week my telephone line went dead and I called TalkTalk on 07480xxxxxx

That's not TalkTalk's telephone number.
07480 Numbers
Mobile phone numbers

07480 numbers are for mobile phones in the United Kingdom.

All UK 07 numbers are for mobiles, pagers and personal numbering.
Which network is 07480?

07480 numbers are allocated to Three.
Suspicious frown

Edited by BatBoy (Thu 07-Jan-16 23:02:37)

Standard User microtan
(newbie) Thu 07-Jan-16 22:54:51
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Re: Worst ISP ever


[re: BatBoy] [link to this post]
 
I put my own number by mistake so thanks BatBoy for your message. I never dial it so did not recognise it. have corrected my original post and apologise for my error!

I am 100% recycled material of which 90% are microbes. I am therefore never alone.
Standard User BatBoy
(sensei) Thu 07-Jan-16 23:03:44
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Re: Worst ISP ever


[re: microtan] [link to this post]
 
In reply to a post by microtan:
I put my own number by mistake so thanks BatBoy for your message. I never dial it so did not recognise it. have corrected my original post and apologise for my error!
You didn't recognise your own number? Yeah right.
Standard User microtan
(newbie) Fri 08-Jan-16 06:44:20
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Re: Worst ISP ever


[re: BatBoy] [link to this post]
 
Being aged 71 does not help! ... I can remember my parents Co-op dividend number as that is imprinted on my mind but new things are a challenge frown

I am 100% recycled material of which 90% are microbes. I am therefore never alone.
Standard User ukhardy07
(knowledge is power) Fri 08-Jan-16 07:14:42
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Re: Worst ISP ever


[re: microtan] [link to this post]
 
Don't worry I wouldn't recognise my own number either.

It takes me four attempts to even type it correct every time I call my ISP, and that's with it written down on a piece of paper in front of me.
Standard User BatBoy
(sensei) Fri 08-Jan-16 08:31:33
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Re: Worst ISP ever


[re: microtan] [link to this post]
 
Sorry but posting a personal phone number and masquerading as a bank/doctor/ISP/etc is a typical scammer trick.
Standard User microtan
(newbie) Fri 08-Jan-16 10:28:32
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Re: Worst ISP ever


[re: BatBoy] [link to this post]
 
BatBoy if I were a scammer then I would not waste valuable time posting messages here!

To prove that I am “real” here is a link to a screenshot of my Thinkbroadband speed tests that shows I used my mobile while the telephone was down and speeds are currently fluctuating lower than my previous 32 mbps. Hopefully this will pick up over the next few days!
https://www.dropbox.com/s/1npm0pk6qkhk6bw/microtan.p...

As you see my user name on this forum is the same as I use for the speed test page.

Out of interest I got a fast mobile connection by playing around with the phone hotspot settings. This was shared with my PC hence the excellent speed test results. I am on Three PAYG sim only that has a call allowance that won't expire. The 120 GB internet 24 hour add-on only cost me 50p and this was
automatically deducted from my PAYG balance so it was ideal while my broadband was down.

I shall review my contract with TalkTalk when it is up for renewal and probably ditch the landline and the expensive line rental costs. Giffgaff currently have a £20 per month unlimited internet goodybag though hotspot tethering is limited to 6 GB.

My 4K Sony TV has an android screen mirroring HDMI connection so I could use that to stream video if hotspot tethering becomes limited. Families could use a spare mobile linked to the TV and use it as a landline whereas single people have the option of unplugging the phone from the HDMI when leaving the house.

I am 100% recycled material of which 90% are microbes. I am therefore never alone.
Standard User BatBoy
(sensei) Fri 08-Jan-16 11:29:59
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Re: Worst ISP ever


[re: microtan] [link to this post]
 
I'm not saying you're a scammer, I'm saying you've accidentally mirrored what a scammer does, that's all wink
Standard User Oliver341
(eat-sleep-adslguide) Fri 08-Jan-16 16:53:21
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Re: Worst ISP ever


[re: microtan] [link to this post]
 
If you can't remember your own telephone number, how did you type it by accident into your post? Did you copy and paste it from somewhere?

Oliver.
Standard User microtan
(newbie) Fri 08-Jan-16 19:16:16
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Re: Worst ISP ever


[re: Oliver341] [link to this post]
 
I used a scrap envelope to jot down all the TalkTalk numbers; recorded messages and conversations with support.

I also included my number to read out so that they could send me text updates of the engineer appointment.

When I posted my first message on this thread I copied my number from the envelope. I amended my message to correct my mistake after I got a reply pointing out my error.

This tread is about resolving a complaint about low connection speed so I think that should now be the focus of discussion.

I am 100% recycled material of which 90% are microbes. I am therefore never alone.
Standard User Oliver341
(eat-sleep-adslguide) Fri 08-Jan-16 19:22:00
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Re: Worst ISP ever


[re: microtan] [link to this post]
 
Ok, thanks for explaining.

Oliver.
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