Good morning all, I hope someone can help.
For the last couple of weeks my girlfriend has been having some serious issues with the speed on her TalkTalk ADSL connection. Speed has dropped from about 17/1 to 2/0.2 and it keeps on dropping out completely.
We raised a call with TalkTalk on the phone and were initially fobbed off with the usual reset the router and we'll try changing a few settings on the line etc. This made no change. The next guy we spoke to was much more helpful and seemed to actually know what he was talking about and did some line tests and said he found a fault on the line and said he was escalating it to openreach and that an engineer visit may be required. This was about a week ago.
Since then my girlfriend has had a couple of texts from TalkTalk saying that they think it should be resolved, but there has been no difference in the connection. So I don't know what is actually being done, if anything. And no-one has been in touch to try and arrange an engineer appointment. We've rung back multiple times and each time TalkTalk just keep saying that Openreach are looking at it. But they can't provide any updates or tell us what they are actually doing. TalkTalk promise that they have escalated the ticket and someone will ring us back, but this so far hasn't happened.
So basically what I want to know; is there a way to speak to BT openreach directly and cut out the seemingly useless middle-man Talk Talk, or is there a way to speak to someone more helpful in TalkTalk?
I'd greatly appreciate any help anyone can offer.