can anyone provide details of someone senior we can contact at TalkTalk?
Here's the story!
Computer Engineer called in as we had no internet. Climbed into the roof to access NTE5 test socket and ran tests with separate router, cables, filter, laptop.. Confirmed that internet was working, but at such a very low level that it was frequently dropping out, the best we got on the BT speedtest was 0.4mbps.
As you probably know Daisy provides the technical support (used to be part of Tiscali). On our first call they said they wanted to try and reconfigure at their end, which would take 48 hours to resolve. After 72 hours and no perceptive improvement we called again. 5 hours on the phone over two calls - first left us on permanent hold which we cut after an hour. The second call we did with difficulty get them to agree to call out Openreach (it is a BT line). Made an appt for the next day. No one arrived, usually Openreach are quite good at keeping you informed (as I say usually);problem still persists today 2 weeks later.
It appeared to us that Daisy technical support try everything other than calling out Openreach, some individuals are arrogant, and frankly being left on hold for an hour is !!!!!
We have little confidence in their support, so would like to speak to someone who would cut across the cr*p.
Advice very mcuch appreciated please.