I've been with both TT Residential and TT Business in recent years and can explain the main differences between the 2:
TTB + points:
* 7 Day phone support, Warrington based. Any issues are usually resolved in a single phone call - their tech support are very good.
* Option to have a static IP address if req'd. This used to be free but is now charged at £1 per month. No such option on TTR.
* Option to have advanced line calling features on your landline, eg conference calling. These features are chargeable if going for the basic 'simply' package but come free if going for the 'complete' service. The latter also comes with inclusive calls from your landline phone.
* Free new line installation, if req'd.
TTB - points:
* Increased cost. Their cheapest 80/20 FTTC service costs £36 pm incl line rental (£29.95 + vat) versus £25 pm for TTR
* Increased min contract length of 24 months (18 months on TTR)
* No fixed price guarantee, ie TTB can (and usually do) increase services charges mid-contract. At least once a year in my experience.
* AFAIK they still give out the old Technicolor router which is a bit meh, unlike TTR who give out their latest Sagcom router which is supposed to be quite good. However on both TTB and TTR you are free to use your own router so its not that big of a deal.
At the end of the day, you will be paying more on TTB primarily for better phone support - line performance & reliability will be the same.
Only you can decide whether the extra cost can be justified...
(Btw TTB do allow non-Business users to use their services.)
FluidOne FTTPoD 330/30
Edited by baby_frogmella (Sat 15-Sep-18 09:02:35)