TalkTalk Congestion?

Is anyone using, or in a position to talk about, congestion on TalkTalk Business? On a 37Mb TalkTalk residential connection I'm seeing around a 5Mb drop in the evening - and maybe I'm not that surprised as TalkTalk residential is pile 'em high sell 'em cheap. If I moved the connection to TalkTalk Business am I moving to a less congested network that will run at maximum speed? Thanks in advance.

37 Mbps obviously implies a fibre service. All fibre infrastructure and performance is managed by BT Open Reach and their automated DLM system. TT have very little say in this (they can select a global default policy, but that is about it).

Moving from TT Residential to TT Business would therefore not strictly constitute a change of physical supplier.

If the congestion is a local issue then it could effect all service providers via your exchange or local cabinet. Are any of your neighbours experiencing the same problem ?

If your downstream speed is below the expected range as documented in your fibre contract then TT should investigate, and escalate to BTOR if necessary.

However if you are within the predicted range then TT will not take any action and will not escalate to BTOR.

Iefbr14

Of course if the issue is poor throughput due to backhaul network congestion referring to Openreach will achieve nothing.

TalkTalk has its own backhaul and TT business and TT residential are not the same thing - TT business is resold by many suppliers.

Are you sure that old ADSL backhaul arrangement equally applies to fibre installations ?

TT Residential and TT Business are still two parts of the same group of companies - despite TalkTalk's abortive attempts to selling off the Business unit. That is not effected by any reseller arrangements which is highly unlikely to effect any physical infrastructure and therefore end user performance.

In reply to a post by Spud2003:

TalkTalk has its own backhaul and TT business and TT residential are not the same thing - TT business is resold by many suppliers.

AAFAIK TTB lines (direct with TTB, no idea about resellers) get priority over TTR traffic at the exchange at busy times so you may see an improvement if you went over to TTB. Was on TTB (adsl & vdsl) as a direct customer for a few years and never saw any peak time slow downs.

In reply to a post by iefbr14:

Are you sure that old ADSL backhaul arrangement equally applies to fibre installations ?

TT use their own backhaul for FTTC. They purchase a ports in the Openreach headend and connect them directly to their own infrastructure much as BT Wholesale, Vodafone, et al, do. The only difference between this and the TalkTalk ADSL product is that TT ADSL has backhaul from every exchange, FTTC headends live in fewer exchanges.

OK cheers Ignitionnet - live and learn.

Moving to TTB would (unless things have changed recently) at least get you an HG635 router, still the best one TT (Residential) has used in many a year (IMO).

I've tried all their super routers over the last year or so (including the new wi-fi hub) and nothing has come anywhere near the HG635 (mine unfortunately died of old age).

So Andrews and Arnold use TTB and report on any congestion their telemetry indicates. Should be better than TTR.

Im with Pulse8 who are a TT reseller. I get propriety over TTR, not sure if it applies to all resellers though