From the TT community forum -
57 minutes ago Post 1 of 1
£4 / month and TalTalk TV unilaterally added to my bill...2 months into 'no change promise'
This additional £4/month charge for Talktalk TV which I’ve never used or agreed to have appeared on my bill with no warning or explanation on the 2nd month of my contract, during which time TalkTalk TV appeared on my BT YouView box, but was never used as we have a Netflix contract.!!!
Ten minutes after they agreed to remove the charge which they unilaterally applied, I get an email which said:
‘The advertised download speed for your TalkTalk package was 36Mb/s. As part of our mission to make broadband fairer for everyone, we’re giving you a clearer look at the speeds you can expect’
The guaranteed speed figures stated in the email were 0 Mb!.
My contract didn’t mention the guaranteed speed only applied to TALKTALK TV subscribers, which I never signed up to!
I can’t check my new ”fair policy” speed till I get back home in mid March, but should the speed be compromised I consider that a breach of my original contract speed ( again, there was no initial reference originally in the agreement to the speed being linked to my having, at any time, the TalkTalk TV facility).
Sorry all, but I see this as a very sneaky way of *@#][!!'#[@#]!* us for an additional £4/month on pain of a reduction in speed if not taking up the TalkTalk TV option.
If so, I’m off to report to OFCOM and BBC Watchdog and cancelling my contract for breach of contract on TalkTalk’s part.
Im we’ll pd off with all of this and having to waste my time dealing with it.