I'm not a TalkTalk customer but I do quite a bit of remote desktop work for my customers and because of this company's aggressive approach to remote software it's becoming nearly impossible to work with this way. I know you can turn off this setting within your TalkTalk account but it seems to be that they ignore that setting on subsequent attempts to login remotely, seemingly blocking the software even though the block is definitely turned off in the user account settings.
I've spoken to other techs having the same problems and it seems that their phone support people are being told not to allow any sort of remote connection even where the customer threatens to leave at the end of their contract.
Does anybody here have any experience of this policy and anyway of bypassing the block? Trying to talk to them seems to get nowhere.