I'm posting this for a friend who has been having lots of problems with talk talk, even before the Covid problems and am after some advice for him as he's not very tech savvy and is currently busy working delivering food to the vulnerable.
He's been with talk talk for approx 12 month on a 18 month contract, was quoted "up to 50 mbps" and get about 3-7mbps but the speed is not the problem, it's the packet loss and instability that's getting absolutely ridiculous and it's been like this since day one apparently!
I managed to get him set up with a monitor and was shocked at the results.
So far he has posted on the talk talk community forums but was ignored (over 2 weeks now) with other people getting near instant replies. Has been sent new filters and router (SAGEMCOM FAST 5364 that replaced the very same model he originally had) after finally getting hold of live chat but had to haggle in order not to get charged. He's running everything wired, no power line adaptor's and doesn't have more that 2 wireless devices connected.
His exchange is https://availability.samknows.com/broadband/exchange...
Any advice i could give him to help get this sorted or getting the contract cancelled would be much appreciated as in my opinion they are just taking advantage of him.
Thanks for reading a wall of text.