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Standard User barker04
(member) Wed 13-May-20 20:37:44
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Fibre -Are there 2 router types?


[link to this post]
 
I am looking at getting Talktalk Faster Fibre (38Mbps).

Under the Faster fibre details on the talktalk site it lists the router as "Brilliant Wi-Fi Hub Black".

But under the SuperFast Fibre it says Award-winning Wi-Fi Hub".

Are these both the same?

Many thanks in advance!
Standard User iefbr14
(regular) Thu 14-May-20 13:48:10
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Re: Fibre -Are there 2 router types?


[re: barker04] [link to this post]
 
TalkTalk do indeed have two different WiFi hubs.

The original sagemcom and the newer "black" hub (from Huawei).

Not sure if you get a choice or they just send one or the other randomly.

Edited by iefbr14 (Thu 14-May-20 14:28:44)

Standard User Chippy_Tea_
(committed) Thu 14-May-20 17:16:21
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Re: Fibre -Are there 2 router types?


[re: barker04] [link to this post]
 
In reply to a post by barker04:
I am looking at getting Talktalk Faster Fibre (38Mbps).

Under the Faster fibre details on the talktalk site it lists the router as "Brilliant Wi-Fi Hub Black".

But under the SuperFast Fibre it says Award-winning Wi-Fi Hub".

Are these both the same?

Many thanks in advance!


I moved to FTTC a while ago and was using the router in the first part of the video below they sent me an email asking if i wanted the new hub and said i could renew my contract early and get it free, as i had no intention of leaving TT when my contract was finished i signed up for another 18 month an they sent the wi-fi hub in the video, i am fairly sure all new customers now get the hub.
It is much better than the old version for signal strength and speed.


https://www.youtube.com/watch?v=Z6ykzhizGpQ


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Standard User barker04
(member) Fri 15-May-20 21:37:28
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Re: Fibre -Are there 2 router types?


[re: iefbr14] [link to this post]
 
Very confusing - putting me off talktalk even more , they just seem to want to confuse customers frown
Standard User Chippy_Tea_
(experienced) Sat 16-May-20 11:37:46
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Re: Fibre -Are there 2 router types?


[re: barker04] [link to this post]
 
In reply to a post by barker04:
Very confusing - putting me off talktalk even more , they just seem to want to confuse customers frown


Not really it took me a couple of minutes to find these pages -

Superfast fibre at a low fixed price. It's only fair (scroll down page and it shows the same wifi hub i have)
https://www.talktalk.co.uk/shop/broadband/fibrespeed...

Faster Fibre (again shows the same wifi hub i have)
https://www.talktalk.co.uk/shop/broadband/fibre?port...


Say hello to the game-changing Wi-Fi Hub.

Enjoy a home Wi-Fi signal

Included with your plan when you join TalkTalk or upgrade to Fibre Broadband plans*

*Only available to households taking Faster Fibre that do not already have a Super Router. In these cases, a £30 upgrade option is available. Only one Wi-Fi Hub per household.

Edited by Chippy_Tea_ (Sat 16-May-20 11:41:04)

Standard User BLaZiNgSPEED
(member) Sat 16-May-20 18:43:25
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Re: Fibre -Are there 2 router types?


[re: Chippy_Tea_] [link to this post]
 
Yes, there is actually another router 2020 model!

TalkTalk Sagemcom FAST 5364 and now I also received Huawei Router DG8041W-2.T5.

TalkTalk Support forum have just sent me a new router replacement 4 days ago! It is a Huawei Router DG8041W-2.T5. The packaging and router design looks 100% identical to the Sagemcom FAST 5364, I have no idea about the specification differences between these 2 routers.

All I know is that the differences are very similar between these 2 routers.

Now the reason I got sent this new router was because of my complaint that the Sagemcom FAST 5364 router reboots every 30 days by programming design!

I am only 3 months in to my FTTC Fibre Speed Boost package on a 24 months contract.

So they sent me this new Huawei router which is actually a 2020 release model. It is different from the other Huawei Black router HG633/5.

If you sign up to the fastest FTTC package then you will either receive a Huawei Router DG8041W-2.T5 or Sagemcom FAST 5364.

If you request on their forums and specify a technical issue they will probably send you a second replacement with the different model router.
Standard User barker04
(member) Sat 16-May-20 21:13:16
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Re: Fibre -Are there 2 router types?


[re: BLaZiNgSPEED] [link to this post]
 
It would be the cheaper 38mpbs product I would be going for. I just find the website very vague with seemingly no details about what the router actually is... which to me seems very strange as the likes of Plusnet and Vodafone for example have links to the exact routers.....
Standard User iefbr14
(regular) Sun 17-May-20 10:06:50
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Re: Fibre -Are there 2 router types?


[re: barker04] [link to this post]
 
If you ask TalkTalk will tell you that the 2 routers are functionally the same. Although the new Huawei router does not have the channel optimisation that has caused issues with the Sagemcom. TT don't seem to have committed one way or the other as to that being a "future enhancement" for the Huawei router.

But you don't normally get a choice - and the routers are free anyway. As a "standard" end user, you probably wouldn't notice any difference anyway.

Also, there is no automatic 30 day reboot with any TT router. Individual routers may have individual faults, remote management may have issues, channel optimisation may have issues. But there is no 30 day reboot "by design". There only appears to be one report of this issue on the TT community forums, and quite often the forum OCEs will send out a new router as that is quite often easier (and cheaper) than fully investigating what could well be a one off router fault. The OCEs are there as customer service reps, not firmware design and debug specialists.

Edited by iefbr14 (Sun 17-May-20 10:09:54)

Standard User BLaZiNgSPEED
(member) Sun 17-May-20 11:11:18
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Re: Fibre -Are there 2 router types?


[re: iefbr14] [link to this post]
 
Lol, that user is actually me. Yes there is 30 day reboot, it has happened on 3 straight occasions where the router rebooted at exactly on the 30th day mark.

Now I complained about this issue and TalkTalk sent me the new Huawei router which would probably rectify the issue. I haven't tried it yet.

Maybe there is an issue with the router, I don't know. Yesterday at 5:45am the router rebooted but this time for firmware upgrade. I had version SG4K10002808t and now its been updated to version SG4K10002810t

Yes, the TalkTalk routers do reboot by themselves at least when it comes to firmware upgrade. This is never manual.

Now I have no idea if this latest firmware update will solve the 30 day reboot. But in my case this is definitely some sort of programming. Here's why! My service with TalkTalk FTTC went live on the 3rd of February and I connected the router at around 1:30pm. At that time on the 30th day connection up-time the router rebooted.

This has happened on multiple occasions. This is not line related or disconnection due to noise as the connection and noise margins are very stable. After router reboots the connection stats remain identical, indicative that the connection was stable, but router rebooted.

Now I've never had this kind of issue before with my previous ISPs. People have documented this in their TalkTalk ISP reviews that their router reboots by itself at least for firmware update.

The BT HomeHub 6 router was also known to reboot every 14 to 30 days. The question is why some routers reboot after 14 days and others after 30 days is a mystery. This is why most people use third party routers as there is no ISP reinforcement when it comes to auto-updates or reboots.
Standard User iefbr14
(regular) Sun 17-May-20 11:30:23
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Re: Fibre -Are there 2 router types?


[re: BLaZiNgSPEED] [link to this post]
 
Yes, I guessed it was you on the TT forums - because only one person is reporting this issue.

Are you sure your not mis-interpreting DLM activity on your line ?

And "most people use third party routers" - seriously !

But I will leave it with you.

Edited by iefbr14 (Sun 17-May-20 11:43:01)

Standard User Chippy_Tea_
(experienced) Sun 17-May-20 12:31:46
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Re: Fibre -Are there 2 router types?


[re: BLaZiNgSPEED] [link to this post]
 
In reply to a post by BLaZiNgSPEED:
I had version SG4K10002808t and now its been updated to version SG4K10002810t


I have -

TalkTalk Wi-Fi Hub
version SG4K10002808t

Review - https://www.techradar.com/uk/reviews/talktalk-wi-fi-hub

Looks like mine rebooted 8 days ago - https://i.postimg.cc/8C37sDbv/bbbbbbbbbb.jpg


Verdict

If you’re a TalkTalk customer and want to boost your Wi-Fi coverage, you should definitely take the chance to upgrade to the TalkTalk Wi-Fi Hub, as it really does deliver with improved performance. Speeds were impressive and coverage was very good, while we also quite like the new design.

The Wi-Fi Hub certainly a very good effort from TalkTalk, and it’s always good to see ISPs offering more powerful hardware to their customers.
.

Edited by Chippy_Tea_ (Sun 17-May-20 12:35:10)

Standard User burble
(committed) Sun 17-May-20 14:02:46
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Re: Fibre -Are there 2 router types?


[re: iefbr14] [link to this post]
 
I have two Sagemcom Fast, work very well, I lent one to a business as a router only, it beat hands down the Asus one they had brought on a review.
With the upcoming FTTP this router may get replaced as it has no phone socket and will require a adaptor for those who want to take up TT's phone service with their old phone, and I think this will be many of TT's customers.
Standard User BLaZiNgSPEED
(member) Sun 17-May-20 20:52:09
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Re: Fibre -Are there 2 router types?


[re: iefbr14] [link to this post]
 
In reply to a post by iefbr14:
Yes, I guessed it was you on the TT forums - because only one person is reporting this issue.

Are you sure your not mis-interpreting DLM activity on your line ?

And "most people use third party routers" - seriously !

But I will leave it with you.

It is definitely not DLM because when the reboot re-synced I was still getting Full 80/20 sync speeds.

Also in the case of DLM the router system up-time should not reset, only the connection should reset.

This is what I observed. Of-course I may be wrong, I don't know if there is a 30 day DLM cycle. If there is this should eventually stop. But TalkTalk OCE were adamant to inform that their routers don't reboot every 30 days.

But of-course if they were confident that their Sagemcom router does not reboot every 30 days, they wouldn't have sent me the Huawei router.

My area only got upgraded to FTTC in October 2019 so my old Netgear routers aren't suitable for FTTC. Especially in this corona virus lock down period I don't like to buy new electronics in case there is fault of some sort.

I am generally happy with the TalkTalk router performance apart from the 30 day reboot.

In reply to a post by Chippy_Tea_:
In reply to a post by BLaZiNgSPEED:
I had version SG4K10002808t and now its been updated to version SG4K10002810t


I have -

TalkTalk Wi-Fi Hub
version SG4K10002808t

Review - https://www.techradar.com/uk/reviews/talktalk-wi-fi-hub

Looks like mine rebooted 8 days ago - https://i.postimg.cc/8C37sDbv/bbbbbbbbbb.jpg


Verdict

If you’re a TalkTalk customer and want to boost your Wi-Fi coverage, you should definitely take the chance to upgrade to the TalkTalk Wi-Fi Hub, as it really does deliver with improved performance. Speeds were impressive and coverage was very good, while we also quite like the new design.

The Wi-Fi Hub certainly a very good effort from TalkTalk, and it’s always good to see ISPs offering more powerful hardware to their customers.
.
Well your router version was probably SG4K10001400t and then it got upgraded to version SG4K10002808t.

It will probably be upgraded for you soon again to SG4K10002810t.

Btw, when my router got upgraded my download speed dropped to 68.8Mbps from 80Mbps. I don't know whether this was DLM interpreting this as a disconnect or maybe early mornings at 5:45am when the reboot happened automatically speeds may be lower than usual.

I saw it flashing red and I thought internet dropped due to DLM. But then suddenly noticed firmware version number change so that was indicative of the firmware upgrade.

I don't know what this firmware does. I am now in a dilemma whether this new firmware will fix the 30 day reboot or whether I should straight away try the new Huawei router that TalkTalk sent me a few days ago.

I don't use WiFi only long Ethernet cable. So any improvements for WiFi in this firmware is irrelevant for me.
Standard User gary333
(committed) Sun 17-May-20 22:14:50
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Re: Fibre -Are there 2 router types?


[re: BLaZiNgSPEED] [link to this post]
 
They probably sent you out a new router to stop the moaning.

For cheap routers it's good practice for the router to be restarted on a monthly basis. In fact some ISPs i.e. Virgin Media even recommend this themselves, and plenty of routers give the user option to schedule a restart on a regular basis.

No idea why you have a fetish with seeing the router counter ticking up. You know you don't win any prizes for having a bigger number, and if security experts on the internet are to be believed all you are doing is increasing the likelihood of your router being compromised. Failing that, cheap tat routers start to slow down after a month or so, so even if you don't reboot you'll still likely to experience other issues such as WiFi drop outs, poor throughput across internal network etc.

Edited by gary333 (Sun 17-May-20 22:15:33)

Standard User j0hn83
(fountain of knowledge) Sun 17-May-20 23:27:31
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Re: Fibre -Are there 2 router types?


[re: BLaZiNgSPEED] [link to this post]
 
There is no 30 reboot by design on the Talktalk Sagemcom FAST5364.
I've just logged in to 1 that has been SYNCED for 32 days.

This device had been on the go for over18 months and there's 1 report of it rebooting every 30 days on the whole of the internet, and it's you.

I would expect considerably more than 1 report of it rebooting every 30 days if it happened on every single device.

Running firmware SG4K10002808t.

They seem to reboot whenever they feel like it.
It sounds like yours has reached roughly 30 days uptime a couple of times and you've added 2+2 together and got 5.
Standard User BLaZiNgSPEED
(member) Tue 19-May-20 05:08:08
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Re: Fibre -Are there 2 router types?


[re: gary333] [link to this post]
 
Believe it or not, that's not the case. I didn't even nag them to send me the new router. They voluntarily offered me to try out the new router replacement for testing purpose and I happily accepted it.

Now personally I've never had issues with my internet even when I had a system connection up time of 56 days on more than 3 occasions with Sky ADSL back 2 years ago. The router system up time would stay on for months on end unless there was power cut.

We don't use WiFi, only wired Ethernet cables. We drilled a small hole in the corner of the partitioned walls of our bedroom and living room and a long 15 meter cable travels from the router from the bedroom where the master socket is located and it feeds all 3 of our computers and the satellite TV receiver.

For me it isn't a big deal whether the router does reboot every 30 days. Because like I said before initially I was in a dilemma whether this is a fault with the router or whether it is connection drop due to line noise or some other programming.

At least with the 2 repeated results, I can safely rule out that it is not a technical fault or drop out due to noise. Personally, I don't think it is a faulty router if exactly on the 30th day the router reboots.

Anyway, on the 26th day connection up-time 3 days ago my router rebooted for a firmware update and I can see the change Version SG4K10002808t -----> SG4K10002810t.

Since TalkTalk don't release any patch notes for their firmware updates. I can make a test one more time and see whether this new firmware solves this and if it doesn't I can then test the new Huawei router out of curiosity. That way I will be able to quickly identify if it is really DLM or the router should it happen again.

We have a choice of routers to test if we aren't happy with one or the other. I believe these routers (quality-wise) are more than good enough to not require buying a third party router.
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