In reply to a post by robertcrowther:

The phone line is connected to a different cabinet to the broadband part when it comes to FTTC.

He was already on FTTC before the order.

In reply to a post by Oliver341:

In reply to a post by robertcrowther:

The phone line is connected to a different cabinet to the broadband part when it comes to FTTC.

He was already on FTTC before the order.

Indeed, but isn't now (which is the problem)

In reply to a post by robertcrowther:

Indeed, but isn't now (which is the problem)

In which case Sky can't reactivate the original service as you previously suggested.

Can outgoing calls be made? If so then the line is still going through someones system and hasn't been ceased.

In reply to a post by Oliver341:

In reply to a post by robertcrowther:

Indeed, but isn't now (which is the problem)

In which case Sky can't reactivate the original service as you previously suggested.

Obviously you haven't read all the replies that I have posted. As I have made it very clear that it's not a simple process for getting the service back

1. Sky may have to take back the line (though it may still be with Sky as the order with TalkTalk was cancelled
2. A new order has to be made with Sky for broadband once Sky has the line back
3. Engineer then needs to do the work at the cabinet in order to get the broadband back (Only if there is capacity)

Edited by robertcrowther (Sun 19-Jul-20 17:51:42)

In reply to a post by robertcrowther:

Obviously you haven't read all the replies that I have posted. As I have made it very clear that it's not a simple process for getting the service back

Indeed, but this line made me think you thought otherwise:

In reply to a post by robertcrowther:

Really Sky should activate the original service that was provided

In reply to a post by broadband66:

Can outgoing calls be made? If so then the line is still going through someones system and hasn't been ceased.

I don't think I've said the line was ceased. Just that it was taken over when switching ISP's.
When I visited to troubleshoot the connectivity issue and have a look I did ring the landline and it worked. Could hear myself over the phone through my mobile. Didn't try and outgoing call though.

How much is a new line? People look to save money not spend more. I'm sure 90%+ of connection changes go through with no issues.

I'm sure when we had an issue you could phone in but not out. Who would the phone bill now be paid to Sky or Talk Talk?

In reply to a post by broadband66:

How much is a new line? People look to save money not spend more. I'm sure 90%+ of connection changes go through with no issues.

Easy enough to cancel a line as soon as the new service goes live (only costs for that day) and saves a ton of money if you can't get service.