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Standard User charlestown
(regular) Sun 04-Apr-21 17:34:14
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TalkTalk Business. Any good?


[link to this post]
 
I work from home as as a web designer and looking for an alternative to Vodafone that I have been using for a few years. Vodafone are generally OK barring occasional slowdowns, but their customer service has really become awful if you need to contact them.

In the past I always thought of TalkTalk like Skoda back in the 1980s and would never go near them. Now I am wondering if their business package is worth consideration and how it might compare to Plusnet Business for speed and reliability?

Earlier today I almost signed up for Zen, however their call packages are not very compelling. I would like unlimited calls to mobile and landlines like I have currently with Vodafone.
Standard User Chippy_Tea_
(experienced) Sun 04-Apr-21 18:11:00
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
I cannot answer your question but i have been with TT over 10 years and am happy with the rock steady speeds and lack of downtime, TT have a bad reputation for customer service but in the handful of times i have had to use them they have always been very helpful and have always got my problems sorted quick.

I am on Fibre 65 -


My Broadband Speed Test



Edit to add package details.

Edited by Chippy_Tea_ (Sun 04-Apr-21 18:12:55)

Standard User charlestown
(regular) Sun 04-Apr-21 18:16:36
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Re: TalkTalk Business. Any good?


[re: Chippy_Tea_] [link to this post]
 
Thank you that is good to hear. The main reason I was considering the business option either with TalkTalk or Plusnet is because the customer service should be better in theory if you need to contact them and I know Vodafone are terrible at this point.


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Standard User Chippy_Tea_
(experienced) Sun 04-Apr-21 18:37:53
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
In reply to a post by charlestown:
Thank you that is good to hear. The main reason I was considering the business option either with TalkTalk or Plusnet is because the customer service should be better in theory if you need to contact them and I know Vodafone are terrible at this point.


There are 4 ways to contact support -

Online chat - i have found this to be the quickest and easiest way of getting help as having a Cumbrian accent talking to phone support in another country has always been a challenge.

The TT community forum - is very good and the TT employees who man it are brilliant but the downside is its not 24/7 so it can take a day or two to get an answer if its busy so only really ideal if you are suffering speed issues etc that are not an emergency.

Social media, - i assume the people that man the community forum also keep an eye on Twitter and Facebook as a lot of customers use it but again like the forum its not 24/7 so isn't much use for emergencies.

Phone support - The last time i used phone support was a lot less of a pain that the first time i used it many years ago, i assume due to the amount of complaints they have had about phone support over the years has forced them to get their act together, its still my least favourite means of contacting them.

Edited by Chippy_Tea_ (Sun 04-Apr-21 18:41:32)

Standard User Banger
(eat-sleep-adslguide) Sun 04-Apr-21 21:34:54
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
I'm on TTB and the network is top notch. Highly depends how many people local to you are on TTB that's the only caveat I can mention. No slow downs for me so must not be many people on my local pipe and I have the unlimited calls package which is re-assuring that I am not building up a big end of the month bill.

Support - Not needed it much, the support portal has a few dead links which doesn't inspire confidence. It is difficult to raise a ticket to ask a question as the links dont work. Usually by phone or chat is the best way. They seem to prefer the phone. Dont expect out of hours responses like my previous ISP Uno who seemed to be answering tickets 24 hours a day but not always helpfully.

I havent needed support for a line issue yet but you may also want to consider Pulse 8, cheaper, same support as TTB but just by phone or email and they use the same excellent TTB network.

Tim
talktalkbusiness.net & freenetname
Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test

Highest Sync: 79993/19661

BQM
Standard User charlestown
(regular) Sun 04-Apr-21 23:34:32
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Re: TalkTalk Business. Any good?


[re: Banger] [link to this post]
 
Thats very interesting and suggests TTB is very good in terms of infrastructure. I've also been looking at Pulse 8, though they seem to have a home and business offering. Not knowing what will happen over the next year or two with VoIP, full fibre, 5G and the rest makes not having a longterm contract quite appealing.

A few years ago I made the mistake of signing up with Cloudscape Connect and it was a horrible 12 months with frequent problems. Needless to say I left as soon as the contract ended and Vodafone have been a lot more reliable.
Standard User professor973
(knowledge is power) Mon 05-Apr-21 11:12:06
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
Pulse8 supply the TTB you are enquiring about with very good customer service from Sam & Adam, with the bonus of no contract and next to nothing call cost.

Standard User charlestown
(regular) Mon 05-Apr-21 12:19:39
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Re: TalkTalk Business. Any good?


[re: professor973] [link to this post]
 
Yes I think I will likely go with Pulse 8 and contact them tomorrow. Somewhere else I read that Zen were also using TTB.

It hasn't shown up in my bank account yet, but I am expecting to see a debit tomorrow from Vodafone for the next month and it says the next billing cycle with them will begin the 25th, so I guess I would want the switchover to be a few days before that rather than immediately.

The only consideration is what to do for a router/modem and I'll have to check what I have in the loft or consider buying something new. I had an Asus from Cloudscape Connect that worked but it wasn't brilliant. There was a Zyxel I threw out that I should have kept.
Standard User 4M2
(knowledge is power) Mon 05-Apr-21 18:08:18
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Re: TalkTalk Business. Any good?


[re: Banger] [link to this post]
 
Did you check the "flexible 12 and 18 month contracts" that TalkTalk Business are offering with their Superfast Fibre Broadband deal when you migrated from uno a while ago? It seems that if one wishes to take a shorter contract than the standard 24 months then a connection fee is charged - the fee (which I can not find on their web site) may not be excessive if one wished to reduce the contract to one year...
Standard User trolleybus
(experienced) Mon 05-Apr-21 18:33:12
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
In reply to a post by charlestown:
Thats very interesting and suggests TTB is very good in terms of infrastructure. I've also been looking at Pulse 8, though they seem to have a home and business offering. Not knowing what will happen over the next year or two with VoIP, full fibre, 5G and the rest makes not having a longterm contract quite appealing.

A few years ago I made the mistake of signing up with Cloudscape Connect and it was a horrible 12 months with frequent problems. Needless to say I left as soon as the contract ended and Vodafone have been a lot more reliable.


Cloudscape Connect are fine, if not excellent these days. Don't be put off with this isolated issue of unsatisfactory service; if that is who you fancy then go for it.
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