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Standard User charlestown
(regular) Sun 04-Apr-21 17:34:14
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TalkTalk Business. Any good?


[link to this post]
 
I work from home as as a web designer and looking for an alternative to Vodafone that I have been using for a few years. Vodafone are generally OK barring occasional slowdowns, but their customer service has really become awful if you need to contact them.

In the past I always thought of TalkTalk like Skoda back in the 1980s and would never go near them. Now I am wondering if their business package is worth consideration and how it might compare to Plusnet Business for speed and reliability?

Earlier today I almost signed up for Zen, however their call packages are not very compelling. I would like unlimited calls to mobile and landlines like I have currently with Vodafone.
Standard User Chippy_Tea_
(experienced) Sun 04-Apr-21 18:11:00
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
I cannot answer your question but i have been with TT over 10 years and am happy with the rock steady speeds and lack of downtime, TT have a bad reputation for customer service but in the handful of times i have had to use them they have always been very helpful and have always got my problems sorted quick.

I am on Fibre 65 -


My Broadband Speed Test



Edit to add package details.

Edited by Chippy_Tea_ (Sun 04-Apr-21 18:12:55)

Standard User charlestown
(regular) Sun 04-Apr-21 18:16:36
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Re: TalkTalk Business. Any good?


[re: Chippy_Tea_] [link to this post]
 
Thank you that is good to hear. The main reason I was considering the business option either with TalkTalk or Plusnet is because the customer service should be better in theory if you need to contact them and I know Vodafone are terrible at this point.


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Standard User Chippy_Tea_
(experienced) Sun 04-Apr-21 18:37:53
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
In reply to a post by charlestown:
Thank you that is good to hear. The main reason I was considering the business option either with TalkTalk or Plusnet is because the customer service should be better in theory if you need to contact them and I know Vodafone are terrible at this point.


There are 4 ways to contact support -

Online chat - i have found this to be the quickest and easiest way of getting help as having a Cumbrian accent talking to phone support in another country has always been a challenge.

The TT community forum - is very good and the TT employees who man it are brilliant but the downside is its not 24/7 so it can take a day or two to get an answer if its busy so only really ideal if you are suffering speed issues etc that are not an emergency.

Social media, - i assume the people that man the community forum also keep an eye on Twitter and Facebook as a lot of customers use it but again like the forum its not 24/7 so isn't much use for emergencies.

Phone support - The last time i used phone support was a lot less of a pain that the first time i used it many years ago, i assume due to the amount of complaints they have had about phone support over the years has forced them to get their act together, its still my least favourite means of contacting them.

Edited by Chippy_Tea_ (Sun 04-Apr-21 18:41:32)

Standard User Banger
(eat-sleep-adslguide) Sun 04-Apr-21 21:34:54
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
I'm on TTB and the network is top notch. Highly depends how many people local to you are on TTB that's the only caveat I can mention. No slow downs for me so must not be many people on my local pipe and I have the unlimited calls package which is re-assuring that I am not building up a big end of the month bill.

Support - Not needed it much, the support portal has a few dead links which doesn't inspire confidence. It is difficult to raise a ticket to ask a question as the links dont work. Usually by phone or chat is the best way. They seem to prefer the phone. Dont expect out of hours responses like my previous ISP Uno who seemed to be answering tickets 24 hours a day but not always helpfully.

I havent needed support for a line issue yet but you may also want to consider Pulse 8, cheaper, same support as TTB but just by phone or email and they use the same excellent TTB network.

Tim
talktalkbusiness.net & freenetname
Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test

Highest Sync: 79993/19661

BQM
Standard User charlestown
(regular) Sun 04-Apr-21 23:34:32
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Re: TalkTalk Business. Any good?


[re: Banger] [link to this post]
 
Thats very interesting and suggests TTB is very good in terms of infrastructure. I've also been looking at Pulse 8, though they seem to have a home and business offering. Not knowing what will happen over the next year or two with VoIP, full fibre, 5G and the rest makes not having a longterm contract quite appealing.

A few years ago I made the mistake of signing up with Cloudscape Connect and it was a horrible 12 months with frequent problems. Needless to say I left as soon as the contract ended and Vodafone have been a lot more reliable.
Standard User professor973
(knowledge is power) Mon 05-Apr-21 11:12:06
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
Pulse8 supply the TTB you are enquiring about with very good customer service from Sam & Adam, with the bonus of no contract and next to nothing call cost.

Standard User charlestown
(regular) Mon 05-Apr-21 12:19:39
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Re: TalkTalk Business. Any good?


[re: professor973] [link to this post]
 
Yes I think I will likely go with Pulse 8 and contact them tomorrow. Somewhere else I read that Zen were also using TTB.

It hasn't shown up in my bank account yet, but I am expecting to see a debit tomorrow from Vodafone for the next month and it says the next billing cycle with them will begin the 25th, so I guess I would want the switchover to be a few days before that rather than immediately.

The only consideration is what to do for a router/modem and I'll have to check what I have in the loft or consider buying something new. I had an Asus from Cloudscape Connect that worked but it wasn't brilliant. There was a Zyxel I threw out that I should have kept.
Standard User 4M2
(knowledge is power) Mon 05-Apr-21 18:08:18
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Re: TalkTalk Business. Any good?


[re: Banger] [link to this post]
 
Did you check the "flexible 12 and 18 month contracts" that TalkTalk Business are offering with their Superfast Fibre Broadband deal when you migrated from uno a while ago? It seems that if one wishes to take a shorter contract than the standard 24 months then a connection fee is charged - the fee (which I can not find on their web site) may not be excessive if one wished to reduce the contract to one year...
Standard User trolleybus
(experienced) Mon 05-Apr-21 18:33:12
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
In reply to a post by charlestown:
Thats very interesting and suggests TTB is very good in terms of infrastructure. I've also been looking at Pulse 8, though they seem to have a home and business offering. Not knowing what will happen over the next year or two with VoIP, full fibre, 5G and the rest makes not having a longterm contract quite appealing.

A few years ago I made the mistake of signing up with Cloudscape Connect and it was a horrible 12 months with frequent problems. Needless to say I left as soon as the contract ended and Vodafone have been a lot more reliable.


Cloudscape Connect are fine, if not excellent these days. Don't be put off with this isolated issue of unsatisfactory service; if that is who you fancy then go for it.
Standard User Banger
(eat-sleep-adslguide) Mon 05-Apr-21 19:05:49
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Re: TalkTalk Business. Any good?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Did you check the "flexible 12 and 18 month contracts" that TalkTalk Business are offering with their Superfast Fibre Broadband deal when you migrated from uno a while ago? It seems that if one wishes to take a shorter contract than the standard 24 months then a connection fee is charged - the fee (which I can not find on their web site) may not be excessive if one wished to reduce the contract to one year...


I must have missed that in November when I migrated. I went for the cheapest option on a 2 year contract with free install then upgraded a month later to the complete package. Currently in touch with one of their fibre specialists as CityFibre phase 1 is in my area. Just waiting on dates and prices.

Tim
talktalkbusiness.net & freenetname
Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test

Highest Sync: 79993/19661

BQM
Standard User 4M2
(knowledge is power) Mon 05-Apr-21 19:33:20
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Re: TalkTalk Business. Any good?


[re: Banger] [link to this post]
 
Yes the "Complete" deal looks pretty good if one wants unlimited UK landline and mobile calls. Also the supplied free modem/router (if needed) might mitigate the costing disadvantage incurred by the connection fee if perhaps the OP opted for a one year contract.
Standard User wolvesmad
(knowledge is power) Tue 06-Apr-21 10:24:15
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
Zen use TTB, BTw and their on LLU network.

Basically depends on what is available at your headend exchange.

-

SkyUltrafast FTTP 150
Standard User charlestown
(regular) Tue 06-Apr-21 11:04:37
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Re: TalkTalk Business. Any good?


[re: wolvesmad] [link to this post]
 
Yes I have heard that before, which again all suggests TTB is a viable option in terms of speed and reliability. I am surprised TTB is not mentioned more often, both here and in broadband comparisons. It might do something to repair their image more generally, since their reputation for residential broadband is not the best.
Standard User professor973
(knowledge is power) Tue 06-Apr-21 20:18:57
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
My TTB unbundled exchange has not stopped Zen from keeping my line with BT and as far as I'm concerned nothing needs to be done to 'repair' their reputation. Low latency that doesn't miss a beat and even supplied me with another Fritz!box recently for free when their IPv6 had a wobble.

https://www.thinkbroadband.com/broadband/monitoring/...

Edited by professor973 (Tue 06-Apr-21 20:22:56)

Standard User charlestown
(regular) Tue 06-Apr-21 20:34:02
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Re: TalkTalk Business. Any good?


[re: professor973] [link to this post]
 
I meant TalkTalk residential has a questionable reputation, regularly coming near the bottom for customer satisfaction, whereas Zen is invariably at the top.

I actually emailed Zen support last week to ask a question and followed up with a tweet which had no response either, whereas Pulse 8 came back to me pretty quickly, so I signed up with them and I guess I will find out how TTB works compared to Vodafone,

To give Pulse 8 a fair shake I may need a new router. The Asus I have works but it was never great.
Standard User danielhyde
(member) Wed 07-Apr-21 09:38:44
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Re: TalkTalk Business. Any good?


[re: Chippy_Tea_] [link to this post]
 
In reply to a post by Chippy_Tea_:
I cannot answer your question but i have been with TT over 10 years and am happy with the rock steady speeds and lack of downtime, TT have a bad reputation for customer service but in the handful of times i have had to use them they have always been very helpful and have always got my problems sorted quick.

I am on Fibre 65 -


My Broadband Speed Test



Edit to add package details.


Are you on a home package or business package? As they have different call centres.
The business package goes through to a UK call centre and you get much better support.

Thanks
Dan
Standard User wolvesmad
(knowledge is power) Wed 07-Apr-21 10:27:50
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
I was with TT retail for 3 years on FTTC and they were superb. Not once did I have to speak to customer service.

I did use my own kit though - like I always do.

-

SkyUltrafast FTTP 150
Standard User charlestown
(regular) Wed 07-Apr-21 10:35:17
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Re: TalkTalk Business. Any good?


[re: wolvesmad] [link to this post]
 
I was with TT retail for 3 years on FTTC and they were superb. Not once did I have to speak to customer service.

I did use my own kit though - like I always do.


That is certainly encouraging and does raise the question over how awful some of the ISP supplied routers might be. I know the old Vodafone router came in for a lot of criticism and I had one that died without warning, which was replaced with the improved newer model.

Right now I am wondering whether to try an old Asus DSL-AC56U or just go for something new and if so which one.
Standard User Realalemadrid
(committed) Wed 07-Apr-21 11:43:05
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
My advice would be to get rid of any old Asus DSL modem/routers and never connect them to your phone line. They all have the notoriously bad Mediatek modem chipset known to have a load of problems with Openreach VDSL2 services. Poor speeds, dropping connections often resulting in DLM banding the line are likely to happen.

The list of bad devices includes the following :- N17U, AC52U, AC56U, N66U, AC68U

If you really want an ASUS device the DSL-AC88U has the much more acceptable Broadcom modem chipset and is generally considered a good choice, it is several years old so there may be newer models available for which I have no details, but don't get one with a Mediatek chipset.frown
Standard User charlestown
(regular) Wed 07-Apr-21 12:29:59
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Re: TalkTalk Business. Any good?


[re: Realalemadrid] [link to this post]
 
I am not at all fixed on using Asus. This one came from my time with Cloudscape Connect, who are Asus partners and I found it would only stay connected to 5G on the N setting, which I later discovered is pretty common and even then it was a bit slow. I went through a few Asus routers from them trying to resolve issues and it was only fixed when I moved to Vodafone.

Any thoughts on better options? It's an average sized modern property and the router is used for work as well as family stuff like streaming 4K video on Netflix, plus Youtube etc. I was just looking at Netgear and TP-Link thinking I ought to go for something that is wi-fi 6 enabled. We may be moving to a larger older property with a big garden, so I am also including that as a factor, however I know they are currently managing with a fairly ordinary router.
Standard User wolvesmad
(knowledge is power) Wed 07-Apr-21 14:43:44
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Re: TalkTalk Business. Any good?


[re: charlestown] [link to this post]
 
Since having FTTC in 2013 I always went with a separate modem and router apart from when I left my parents and left the kit at theirs. The BT Smart Hub lasted about 6 months before I ripped it out due to constant rebooting and installed my own kit. I went from a sync of 58Mbps to 76Mbps going with a decent modem and router.

Firstly started off with the old trusty Huawei HG612 which lasted about 4 years then I replaced it with another brand new one which I had for a year and then sold.

I then moved onto the Zyxel VMG1312-B10A which was absolutely solid. All having Broadcom chipsets, on a Hauwei cab.

Now on FTTP, i'm still using my old trusty RT-AC68u which I have had for years - still separates I guess, I never touch the ONT, it's in a cupboard tucked away.

You can't go wrong with separates. A decent router may cost a bit in the short term but in the long run with a decent modem, you can mess around with the router all you like and it has zero impact on the line and dreaded DLM on FTTC. No random firmware updates sent via your ISP. No random TR069 requests.

-

SkyUltrafast FTTP 150

Edited by wolvesmad (Wed 07-Apr-21 14:50:31)

Standard User charlestown
(regular) Wed 07-Apr-21 16:10:34
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Re: TalkTalk Business. Any good?


[re: wolvesmad] [link to this post]
 
I actually had an old BT modem that came with my original FTTC router many years ago and threw it out about a year ago thinking I would never need it again. Perhaps I should have kept it. I see there is a very highly rated TP-Link Archer A7 AC1750 router on Amazon that doesn't cost a fortune I only discarded it initially because it didn't have a modem.
Standard User Chippy_Tea_
(experienced) Wed 07-Apr-21 17:06:27
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Re: TalkTalk Business. Any good?


[re: danielhyde] [link to this post]
 
In reply to a post by danielhyde:
In reply to a post by Chippy_Tea_:
I cannot answer your question but i have been with TT over 10 years and am happy with the rock steady speeds and lack of downtime, TT have a bad reputation for customer service but in the handful of times i have had to use them they have always been very helpful and have always got my problems sorted quick.

I am on Fibre 65 -


My Broadband Speed Test





Edit to add package details.


Are you on a home package or business package? As they have different call centres.
The business package goes through to a UK call centre and you get much better support.

Thanks
Dan


As far as i know Fibre 65 which i mentioned in my post is residential if the TTB customer support is even better than those i mentioned below in my second post all well and good.



There are 4 ways to contact support -

Online chat - i have found this to be the quickest and easiest way of getting help as having a Cumbrian accent talking to phone support in another country has always been a challenge.

The TT community forum - is very good and the TT employees who man it are brilliant but the downside is its not 24/7 so it can take a day or two to get an answer if its busy so only really ideal if you are suffering speed issues etc that are not an emergency.

Social media, - i assume the people that man the community forum also keep an eye on Twitter and Facebook as a lot of customers use it but again like the forum its not 24/7 so isn't much use for emergencies.

Phone support - The last time i used phone support was a lot less of a pain that the first time i used it many years ago, i assume due to the amount of complaints they have had about phone support over the years has forced them to get their act together, its still my least favourite means of contacting them.

Edited by Chippy_Tea_ (Wed 07-Apr-21 17:07:41)

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