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Pheasant
(knowledge is power) Tue 17-Jan-23 17:42:46

TTB - Billing & Option to "Download as PDF"

[link to this post]

Seems to have disappeared on the current bill - or possibly a change from the start of the year? Dunno.

Anyone else seeing this - before I begin that torturous journey that is getting anything from TTB Support? 😅

Before

After

Banger
(eat-sleep-adslguide) Tue 17-Jan-23 18:53:44

Re: TTB - Billing & Option to "Download as PDF"

[re: Pheasant] [link to this post]

Mine still there bill date 10-01-2023.

Tim
talktalkbusiness.net & freenetname
Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test

Highest Sync: 79993/19661

BQM

Pheasant
(knowledge is power) Tue 17-Jan-23 19:08:43

Re: TTB - Billing & Option to "Download as PDF"

[re: Banger] [link to this post]

Thanks.

Not sure I can be bothered to chase this though. The last billing issue took them four months to resolve. It was ridiculous.

Pheasant
(knowledge is power) Wed 18-Jan-23 09:45:10

Re: TTB - Billing & Option to "Download as PDF"

[re: Pheasant] [link to this post]

It’s a known issue. They are working on it….

Chat transcript snippet

mking90031
(member) Wed 18-Jan-23 10:36:53

Re: TTB - Billing & Option to "Download as PDF"

[re: Pheasant] [link to this post]

Hi,

Just my 2 pence worth here but for the short term you could just print to a PDF printer as an alternative.

HTH,

Mark King MCP
www.mark-king-basingstoke.co.uk
Virginmedia Gig1 825.93 Mbps Down & 50.10 Mbps Up (according to Speed test on XBox One on 15.01.23)

Pheasant
(knowledge is power) Wed 18-Jan-23 10:47:36

Re: TTB - Billing & Option to "Download as PDF"

[re: mking90031] [link to this post]

Yeah. Could do - but need the ‘official’ look invoice as generated by them which is effectively the same as a ‘proper’ paper bill (another long running saga with TTB), rather than simply a screen dump, just in PDF, if you see what I mean.

mking90031
(member) Wed 18-Jan-23 11:02:20

Re: TTB - Billing & Option to "Download as PDF"

[re: Pheasant] [link to this post]

Hi,

Just had an idea that you could ask them to generate the PDF and email it to you. Is that doable I wonder??? Never had to deal with TTB. I use VM.

HTH,

Mark King MCP
www.mark-king-basingstoke.co.uk
Virginmedia Gig1 825.93 Mbps Down & 50.10 Mbps Up (according to Speed test on XBox One on 15.01.23)

Pheasant
(knowledge is power) Wed 18-Jan-23 11:04:52

Re: TTB - Billing & Option to "Download as PDF"

[re: mking90031] [link to this post]

I see if they can fix it by the time my end of quarter accounts etc are due. If not then yes will ask them to issue it manually if they can.

Pheasant
(knowledge is power) Tue 24-Jan-23 14:37:31

Re: TTB - Billing & Option to "Download as PDF"

[re: Pheasant] [link to this post]

Appears to be resolved now!!

Was just prompted to login again and check, based on a recent post to the other recent thread about TTB support tickets.

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