The tricky part is that from what I understand of Vodafone Cityfibre deployments, the VLAN can be different in each area. I second the suggestion to get the Eero box working first before trying anything else.

If you get desperate you can connect the Eero WAN to your PC and sniff the frames, it should be easy to see the VLAN tag that is in use.

CityFibre

Yes, I had come across that support page.

Had TT supplied just about any other router I would have been happy to use it for set-up - but the eero seems to *need* one to download a phone app to configure it and sign up to an online account as part of that process, which seems unnecessarily intrusive to me, it insists on knowing your mobile phone number and ideally it would like your Amazon account details as well (though arguably as eero are Amazon owned if you already have an account it might not worsen your lack of privacy).

Regardless of that the service isn't working today and, as it seems others have no problem with non-TT supplied routers I'm inclined to think that it is a provisioning fault and, yes, I will be better placed to complain if I have at least tried the supplied kit. I would have to (grudgingly) admit that it would not be completely unreasonable of TT to ask me to try the supplied router as part of any fault finding.

So, that is this afternoon's exercise.

Look on the bright side...some folks have been known to voluntarily spend their own money on getting eero's.

You'd might actually like it (at least a bit)

I assume you’ve already tried connected a PC direct to the ONT without any luck?

No, but there's not much I can do with a PC that I can't do with OpenWRT - run Wireshark on the device which is directly connected, perhaps.

> You'd might actually like it (at least a bit)

Apart from the "eero account" thing it's more a question of not needing or desiring any of its features while simultaneously wanting to do stuff that it can't than "liking" it per-se.

The intent is to continue my Andrews and Arnold account and the TT connection will just be used for L2TP access. So once it is tested/running the connection will be shifted to my current firewal/gatewayl box and the current WAN connection out of that will flip to L2TP rather than PPoE - and most of the existing network will continue unchange.

I'd go with CF direct from Andrews and Arnold but that's not available at present.

Anyway the eero doesn't work either.

Edited by mr_bean (Sat 15-Jan-22 15:52:10)

Looks like it’s a Monday call in to support to get the line provisioning sorted.

Yup

Except Monday's are usually too hectic, as is Tuesday morning typically - so Tues PM is likely to be the earliest opportunity that I get

I use a Network Orbi plugged directly to the CityFibre ONT and it connected straight out the box using DHCP no need to set up a VLAN.

The engineers who did the install made sure the service was up and gave evidence of speed test in excess of 500mbps using my old Talktalk router before they left

At the time I ordered FTTP, the Eero was only given to customers on Open Reach network and not CityFibre, not sure why, maybe a compatibility issue at the time.

Service has been rock solid since, fingers crossed you get sorted soon.