As for TT giving out technical information that is either incorrect or irrelevant, I'm not surprised.

Pretty standard for any mass-market ISP. While a new Vodafone (OR FTTP) connection I've just taken is on a technical level working perfectly fine, I've had two interactions with technical support in two days.

The first, to get PPPoE login details: I instead get issued SIP credentials for the associated VoIP account that I have no need of. Naturally, they are of no use for the PPPoE session I try to bring up at ten past midnight. For anyone having this problem in the future, the SIP login is of the form voi..... rather than dsl.....

The second, to try and correct the error: I'm issued PPPoE details with a capital i in place of a lowercase L, and instructions to add a VLAN tag which isn't required.

However, they have issued a static IP at no charge, and the service works well and is very keenly priced.

All of this sort of thing is why I prefer AAISP.

I'd hope that technical support might be a bit better on the business side, but I'm not convinced.

As is always the case on Forum posts, the author of a post knows exactly what they mean but the reader can interpret the words in many different ways.

Not much point ruminating over Vlan ID's if none is required and TalkTalk are unable to give any useful information. I tried to point out that there is almost certainly a Vlan tag on your service but you never see it at the customer interface, but as you claim to "know all that " I will leave you to it.

In reply to a post by Realalemadrid:

As is always the case on Forum posts, the author of a post knows exactly what they mean but the reader can interpret the words in many different ways.

A weakness of using natural language for communication, I'm afraid.

Not much point ruminating over Vlan ID's if none is required and TalkTalk are unable to give any useful information.

Except that others will come after, trying to figure out how to set up their non-TT router (remembering that this is something officially sanctioned by TT) - it might help if there is some reliable information on the 'net as to what works and why there might be conflicting information flying around. Particularly as TT themselves seem "unable to give any useful information" - one agent gave me what was apparently wrong info, one refused to tell me anything saying "we don't give that info" even though TT allow 3rd party routers.

Certainly the TT "community" pages are actually not much use especially their official "how to set up a 3rd party router" as it talks about "fibre broadband" (here I think they actually mean FTTC/VDSL, but it's ambiguous) and VLAN 101.

Even the various support forum topics where people as do not seem to carry an unambiguous "this is what you need".

My curiosity is of the form "my install is not using end-user-visible VLAN tags - why are there reports that they are needed".

I tried to point out that there is almost certainly a Vlan tag on your service but you never see it at the customer interface, but as you claim to "know all that " I will leave you to it.

Well, yes but utterly irrelevant so end user router settings, is it not?

In reply to a post by mr_bean:

Except that others will come after, trying to figure out how to set up their non-TT router (remembering that this is something officially sanctioned by TT) - it might help if there is some reliable information on the 'net as to what works

If you post your findings on the TalkTalk Future Fibre forum, then there's a good chance one of the OCEs there will turn it into a 'sticky' post to let others know how to use a third party router on Cityfibre based TT services. They may even make you a guru on the TT forum

https://community.talktalk.co.uk/t5/Future-Fibre/bd-...

Edited by Skardu (Fri 21-Jan-22 16:15:43)

In reply to a post by Skardu:

If you post your findings on the TalkTalk Future Fibre forum, then there's a good chance one of the OCEs there will turn it into a 'sticky' post to let others know how to use a third party router on Cityfibre based TT services. They may even make you a guru on the TT forum

https://community.talktalk.co.uk/t5/Future-Fibre/bd-...

Possibly but as TT haven't sent me an account number I can't register on the forums.

There was even a hint that I might not see the account number until they start billing me ... in 6 months!

You should still get a bill after the first month, but it will show a negative figure, if I recall correctly.

In reply to a post by Skardu:

In reply to a post by mr_bean:

Except that others will come after, trying to figure out how to set up their non-TT router (remembering that this is something officially sanctioned by TT) - it might help if there is some reliable information on the 'net as to what works

If you post your findings on the TalkTalk Future Fibre forum, then there's a good chance one of the OCEs there will turn it into a 'sticky' post to let others know how to use a third party router on Cityfibre based TT services. They may even make you a guru on the TT forum

https://community.talktalk.co.uk/t5/Future-Fibre/bd-...

Unlikely as many Talktalk connections over CityFibre do indeed use a VLAN as was initially advised.

No idea if it is different in different areas or if Talktalk have changed the setup for new customers in all areas now but if it's the former then a single sticky post with instructions would be useless.

In reply to a post by burble:

I think we got there in the end and my fingers are crossed that my 'upgrade from 'ultrafast ' to superfast' has been stopped.

I think I may have uncrossed my fingers as got this message today.

Following our recent communication regarding your free Superfast Fibre upgrade, we are reaching out about the router which we sent to you via YODEL.

Unfortunately, we are experiencing a technical issue and are not quite ready for you to install the router yet.

If you have already installed the router and it is working correctly, then no action is required. If you are still using your old router, please continue to do so and do not install the new router for the time being.

We’ll be back in touch in the next few days to let you know what to do next.

Already had a bad day reloading windows on gf's laptop as she somehow managed to completely mess it up, how I don't know, then having a wrestle with the HP printer which decided it needed setting up again to enable printing off her laptop.

In reply to a post by burble:

Already had a bad day reloading windows on gf's laptop as she somehow managed to completely mess it up, how I don't know, then having a wrestle with the HP printer which decided it needed setting up again to enable printing off her laptop.

Sounds like my average day, there's always something that's broken on a Windows based device.

I know one of my devices blue screens if its woken up from sleep mode, no idea why but it does.
Other times sleep mode works and hibernation mode causes a blue screen.
It all depends on if I ran windows update

If it makes it better Microsoft Issued out a Surface Pro 6 firmware update recently that causes my surface pro to blue screen since it "wasn't compatible"

The team that send out finalised updates should probably get someone to test them instead of a mass market test to find out printing is broken/