How do I find out wether I am on ADSL max or not?

I have upgraded to adsl max and I have been told I should get speeds UP TO 3 mbits

But I only get 1 mbit downstream all the times (any time, any day) The BT engeneer got 3.2 mbit when was doing a pre-sale inspection.

1 mbit is the exact speed I was on originally..

How do I find out if I am really on ADSL max?

Please please help, I am really frustrated about this. Thank you!

Edited by deleted (Mon 28-Aug-06 18:10:25)

1) You could do a speedtest on this website and see if its above 1mb.

OR

2) A better test would be to look at your line statistics and look at your sync speed via your router or modem.

What router/modem do you have?

Edited by deleted (Mon 28-Aug-06 18:13:15)

if your upstream is more than 288k on the modem sync speed you're on Max (or LLU).

Thanks for your reply my speeds are as follow:

Downstream 1,152 Kbps
Upstream 288 Kbps

Is this meant to be adsl max? I had extactly the same speeds when I was on standard adsl!

I have a BT Home Hub modem / router

Do you know how I could do it?

that would be exactly a 1M fixed speed service. You haven't been upgraded.

Thanks for your reply.

How would I convince BT of the problem? They are reluctant to believe it.

In my original post I didnt say the whole story...

I asked to be regraded to adsl once I discovered that the adsl max wouldnt work because of my burglar alarm. Now that has been fixed, so I ve tried twice to call them and ask to regrade it back to adsl max. Unfortunately they would not understand or believe this. In fact in their records there is no recorded change, while in fact I am aware of it.
The department that cared for the regrade was Broadband Assurance, however if I mention this name to any BT operator they dont know what I am talking about.

In reply to:

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I asked to be regraded to adsl once I discovered that the adsl max wouldnt work because of my burglar alarm.

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Don't understand that, as both are the same ADSL technology.

Anyways, I would quote them your modem sync speeds and say "these are fixed speed 1 meg values" until you get someone who knows what you are talking about. The 288 upstream is perhaps the simplest indicator, as it is extremely rare not to see the full 448k upstream on Max.

you may have to ask for a supervisor, or for a UK number you can call to discuss it.

The ISP can also see your modem sync speeds so the penny should drop eventually.

Sorry if I was incorrect. But the coincidence between the upgrade and the massive speed problem + the comments from the Open Reach engeneer made me think so. To quote his exact words "adls max needs a pristine line, while adsl can work on noisy lines".

Thank you very much for yuor help, I feel less crazy now.

I m sure it will be a hard fight with theoperators in India, however I am surprised that the setting change wasnt recorded

"adls max needs a pristine line, while adsl can work on noisy lines"

Actually, the opposite can be the case (not saying the Openreach engineer didn't know what he was talking about, because his training would have prevented that from happening, but he may well have been referring to the abilities of ADSLmax to work at high speeds).
If a line is too noisy for the chosen fixed speed package to hold sync, an ADSLmax product may be the solution, as it will naturally find the highest speed a line is stable at (excluding a few system 'bugs' which can prevent the automated process from working correctly, or accidentally triggering it when no real/permanent fault exists).