I agree with Phil (yarwell). I'm also somewhat suspicious of the way in which they point the finger at it being (at least in part) at the PPPoE and then add:

In reply to:

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The supplier has indicated that the fault you are experainced should mostly be rectified by today, although they are aware of some of this possibly causing problems until Monday.

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Unless they think that you are running PPPoE on your router and they have somehow gazed into the future to see that you're going to change your router settings by today or Monday at the latest, this strongly suggests to me that they know exactly what the problem is and that they have indeed mucked things up somewhere. TBH I think the PPPoE is a stalling tactic and is designed to make you - the customer - fell like you've done something wrong, and avoid admitting to the fact that they've screwed up somewhere.

As phil says - get them to explain the items in detail one by one. I bet they won't.

Thanks guys i have sent your comments to them via my open ticket as a non techie i appreciate the help, it will be interesting to see the response if i indeed get one

Good luck! Be sure to let us know how you get on or what their response is.

Edited by deleted (Sun 10-Sep-06 01:07:50)

Those datails from your modem are recent aren't they?

If they are from before you were LLUd then they will be misleading the other contributors to this thread.

Suggest you read the rest of the thread and the OP's post carefully. The main issue is that the OP is being told by his ISP that he has been LLU'd, but his line stats say otherwise. So it's not that the OP might be misleading others but that he is being misled by his ISP (albeit not intentionally to give them the benefit of the doubt).

Meantime he has no working connection.

Yes they are recent, hence the suggestion i was wired to BT, I was LLU'd on the 11/7/06 when my service was lost, why would i post details from pre loss of connection to help me with my existing problem?, have to say im confused by your post.

Here are my details for now, still no connection and have asked Plusnet to cease me so that i can go to my new provider who cannot use LLU Mac's

Showtime Firmware Version: 3.46
Line State: SHOWTIME
Modulation: G.dmt
Annex Mode: ANNEX_A
Startup Attempts: 1
Max Tx Power: -38 dBm/Hz
CO Vendor: ALCATEL_NETWORK
Elaspsed Time: 5 days 22 hours 59 minutes 30 seconds

Downstream Upstream
SNR Margin 35.3 31.0 dB
Line Attenuation 24.3 16.0 dB
Errored Seconds 232 4
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 256 4
Data Rate 2272 288 kbps
Latency FAST FAST

I did read the whole thread and saw nothing to say for certain when those stats were taken.

How about you just let OP reply and clarify the situation (which he has) just to make sure.

In reply to:

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I did read the whole thread and saw nothing to say for certain when those stats were taken.

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Oh, well your post didn't give that impression.

In reply to:

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How about you just let OP reply and clarify the situation (which he has) just to make sure.

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Well it was perfectly clear to myself and others who have already responded...perhaps though you are easily confused. But now that the OP has made it crystal clear for you, you could dispense with the attitude and offer some useful advice.